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Aditya Jain

Program Manager at AAFT Online | BCA (Cybersecurity) JIMS Rohini | Student first mindset

Delhi

1+ year of work experience

AAFT Online
Mar 20264 mosPresent

Noida

Internshala
Jul 20258 mosFeb 2026

Gurugram

Assisted students throughout their learning journey by resolving queries and providing product information via phone and email support, while coordinating with internal teams such as tech, sales, and training to ensure timely issue resolution and a seamless student experience. Maintained accurate records of student interactions, payments, feedback, and case resolutions, and developed a strong understanding of product offerings—including certification and placement guarantee courses—to guide students in making informed decisions. Handled inbound leads by sharing course details and qualifying potential students for sales handover, and actively contributed to continuous process improvement by identifying trends and suggesting workflow optimizations.
MyOperator
Jan 20256 mosJun 2025

Noida, Uttar Pradesh, India

As a member of the operations team, I optimize processes, coordinate across departments, and solve operational challenges to enhance efficiency and service quality. I analyze data to assess performance, drive improvements, and support team training. Clear communication fosters collaboration, while project management helps implement new processes. My role ensures smooth daily operations, contributing to overall business success.

Education

Jagan Institute Of Management Studies(JIMS Rohini)

Bachelors of Computer Applications, Information Technology

Jagan Institute Of Management Studies(JIMS Rohini)

20223 yrs2025
Kulachi Hansraj Model School

class XII, Non medical | PCM

Kulachi Hansraj Model School

20211 yr2022

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Headline

Program Manager at AAFT Online | BCA (Cybersecurity) JIMS Rohini | Student first mindset

Location

Delhi

Work experience

Program Manager at AAFT Online, Mar 2026 - Present · 4 mos, Noida

Operations Apprentice at Internshala, Jul 2025 - Feb 2026 · 8 mos, Gurugram, Assisted students throughout their learning journey by resolving queries and providing product information via phone and email support, while coordinating with internal teams such as tech, sales, and training to ensure timely issue resolution and a seamless student experience. Maintained accurate records of student interactions, payments, feedback, and case resolutions, and developed a strong understanding of product offerings—including certification and placement guarantee courses—to guide students in making informed decisions. Handled inbound leads by sharing course details and qualifying potential students for sales handover, and actively contributed to continuous process improvement by identifying trends and suggesting workflow optimizations.

Operations Intern at MyOperator, Jan 2025 - Jun 2025 · 6 mos, Noida, Uttar Pradesh, India, As a member of the operations team, I optimize processes, coordinate across departments, and solve operational challenges to enhance efficiency and service quality. I analyze data to assess performance, drive improvements, and support team training. Clear communication fosters collaboration, while project management helps implement new processes. My role ensures smooth daily operations, contributing to overall business success.

Education

Bachelors of Computer Applications, Information Technology, Jagan Institute Of Management Studies(JIMS Rohini)

class XII, Non medical | PCM, Kulachi Hansraj Model School

Aditya Jain - Program Manager in Delhi | Tal