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Aditya Dutta

Associate Director @ Dover Fueling Solutions | Leading Support Operations

Bengaluru

7+ years of work experience

AdvancePrep
Feb 20268 mosPresent

Bengaluru

Conceptualized, engineered, and launched AdvancePrep (https://advance-prep.in) to transform how students, parents, and tutors interact with educational content. ​The Core Product: An AI-powered EdTech platform that instantaneously transforms standard textbook chapters into interactive practice quizzes, structured mind maps, and custom printable learning tools. ​Technical Leadership: Built end-to-end using Python, Supabase, and Gemini AI models, integrating intelligent support bots ("Preppy") and automated infrastructure for global deployment. ​Operational Execution: Led brand positioning, internationalization strategy, trademark registration, and user acquisition pipelines.
Dover Fueling Solutions
Feb 20233 yrs 8 mosPresent

Bengaluru

Built 24x7 Support Operations from scratch. Heading a team of 35 members including Managers, Leads n SMEs.
ReHyrd
Dec 20226 mosMay 2023

Bengaluru, Karnataka, India

In the wake of widespread layoffs across industries post-COVID (late 2022–mid-2023), I recognized a critical gap in the hiring process—direct and seamless candidate discovery for recruiters. To bridge this gap, I launched ReHyrd, a platform designed to connect job seekers with recruiters effortlessly. Unlike traditional recruitment platforms, ReHyrd functioned as a candidate discovery tool, allowing job seekers to share their LinkedIn profiles and key expertise areas while enabling recruiters to filter and connect with them offline. The platform was built with a singular mission—to simplify hiring at zero cost to job seekers and recruiters alike. ReHyrd was completely free, and I personally covered all development, deployment, and maintenance costs. While the platform may not be active today, its impact in helping professionals land opportunities during a turbulent time remains a proud milestone. *** summary embellished using CGPT. Reference text used in the prompt for generation of the text above.
Algonomy
Feb 20221 yr 1 moFeb 2023

Bangalore Urban, Karnataka, India

- Global Head of Support leading a 24x7 team of 40+ Support professionals and Managers - Teams currently managed: L1 Monitoring Operations Team L2 CxP Product Support Team L2 CDP Product Support Team L2 CMP Product Support Team - Developed and Deployed the “The Support Experience Model” - Developed a 20 point strategic Plan of Action - Deployed Internal Escalation process for internal stakeholders - Started the Support Swarm process across Support Teams - Led an initiative to streamline shift timings and review of Shift premiums - Provide Support updates on company All-Hands.
Khoros
Jan 20193 yrs 2 mosFeb 2022

Bangalore Urban, Karnataka, India

- Working in a capacity as Senior Manager, Support Services, and Site Leader for Support Org in Bangalore. - Overseeing four different functions - Outage Team, Frontline DevOps Team, Process Operations group, and the Incident Management practice. - Overall team size of 17 including three managers and a technical Lead - Developed the Outage and Frontline DevOps from scratch. - Established the Incident Management Practise in Technical Support. - Responsible for monthly Support Metrics reporting to the Executive Leadership Team and Senior Leadership Teams across different verticals in the CCO Org. - Participate in Support strategy discussions and outline forward-looking priorities and initiatives for the upcoming fiscal year. - Develop and maintain relationships with leaders within support and cross-functionally with R&D, TAMs, CSMs, etc. - Represent Khoros Support at industry conferences as a speaker. - To be able to build a strong professional work culture, striving to achieve even stretch goals at times, maintain low attrition and extraordinary delivery of Business SLA targets have been some of the key highlights of my tenure at Khoros.
Khoros
Jan 20191 yrDec 2019

Bengaluru Area, India

Khoros is the new name for "Lithium + Spredfast" merged entity.
Khoros
Jan 20191 yrDec 2019

Bengaluru Area, India

Aditya’s AI Stack

cursor
cursor
gemini
gemini
mcp
mcp
railway
railway
replit
replit
windsurf
windsurf

Education

EDHEC Business School

Master of Business Administration (MBA), Nice, France, Global Leadership

EDHEC Business School

20121 yr2013

Bachelor of Engineering (B.E.), Electronics and Communication

itm university

20014 yrs2005

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Headline

Associate Director @ Dover Fueling Solutions | Leading Support Operations

About

Support Operations Leader with 19 years of experience, driven to lead global organizations into their next phase of AI-led maturity. Committed to transforming support environments into agile, cost-optimized assets where intelligent automation, metrics-driven governance, and cross-functional product alignment expand operating margins and protect enterprise customer retention.

Location

Bengaluru

AI stack

cursor

gemini

mcp

railway

replit

windsurf

Work experience

Founder at AdvancePrep, Feb 2026 - Present · 8 mos, Bengaluru, Conceptualized, engineered, and launched AdvancePrep (https://advance-prep.in) to transform how students, parents, and tutors interact with educational content. ​The Core Product: An AI-powered EdTech platform that instantaneously transforms standard textbook chapters into interactive practice quizzes, structured mind maps, and custom printable learning tools. ​Technical Leadership: Built end-to-end using Python, Supabase, and Gemini AI models, integrating intelligent support bots ("Preppy") and automated infrastructure for global deployment. ​Operational Execution: Led brand positioning, internationalization strategy, trademark registration, and user acquisition pipelines.

Associate Director at Dover Fueling Solutions, Feb 2023 - Present · 3 yrs 8 mos, Bengaluru, Built 24x7 Support Operations from scratch. Heading a team of 35 members including Managers, Leads n SMEs.

Co-Creator at ReHyrd, Dec 2022 - May 2023 · 6 mos, Bengaluru, Karnataka, India, In the wake of widespread layoffs across industries post-COVID (late 2022–mid-2023), I recognized a critical gap in the hiring process—direct and seamless candidate discovery for recruiters. To bridge this gap, I launched ReHyrd, a platform designed to connect job seekers with recruiters effortlessly. Unlike traditional recruitment platforms, ReHyrd functioned as a candidate discovery tool, allowing job seekers to share their LinkedIn profiles and key expertise areas while enabling recruiters to filter and connect with them offline. The platform was built with a singular mission—to simplify hiring at zero cost to job seekers and recruiters alike. ReHyrd was completely free, and I personally covered all development, deployment, and maintenance costs. While the platform may not be active today, its impact in helping professionals land opportunities during a turbulent time remains a proud milestone. *** summary embellished using CGPT. Reference text used in the prompt for generation of the text above.

Head of Worldwide Support at Algonomy, Feb 2022 - Feb 2023 · 1 yr 1 mo, Bangalore Urban, Karnataka, India, - Global Head of Support leading a 24x7 team of 40+ Support professionals and Managers - Teams currently managed: L1 Monitoring Operations Team L2 CxP Product Support Team L2 CDP Product Support Team L2 CMP Product Support Team - Developed and Deployed the “The Support Experience Model” - Developed a 20 point strategic Plan of Action - Deployed Internal Escalation process for internal stakeholders - Started the Support Swarm process across Support Teams - Led an initiative to streamline shift timings and review of Shift premiums - Provide Support updates on company All-Hands.

Senior Manager, Support Services at Khoros, Jan 2019 - Feb 2022 · 3 yrs 2 mos, Bangalore Urban, Karnataka, India, - Working in a capacity as Senior Manager, Support Services, and Site Leader for Support Org in Bangalore. - Overseeing four different functions - Outage Team, Frontline DevOps Team, Process Operations group, and the Incident Management practice. - Overall team size of 17 including three managers and a technical Lead - Developed the Outage and Frontline DevOps from scratch. - Established the Incident Management Practise in Technical Support. - Responsible for monthly Support Metrics reporting to the Executive Leadership Team and Senior Leadership Teams across different verticals in the CCO Org. - Participate in Support strategy discussions and outline forward-looking priorities and initiatives for the upcoming fiscal year. - Develop and maintain relationships with leaders within support and cross-functionally with R&D, TAMs, CSMs, etc. - Represent Khoros Support at industry conferences as a speaker. - To be able to build a strong professional work culture, striving to achieve even stretch goals at times, maintain low attrition and extraordinary delivery of Business SLA targets have been some of the key highlights of my tenure at Khoros.

Manager, Mission Critical Support at Khoros, Jan 2019 - Dec 2019 · 1 yr, Bengaluru Area, India, Khoros is the new name for "Lithium + Spredfast" merged entity.

Manager, Mission Critical Support at Khoros, Jan 2019 - Dec 2019 · 1 yr, Bengaluru Area, India

Education

Master of Business Administration (MBA), Nice, France, Global Leadership, EDHEC Business School

Bachelor of Engineering (B.E.), Electronics and Communication, itm university

Public links

advance-prep.in: https://advance-prep.in/