Aditya Ck

3+ years of work experience

Mar 20267 mosPresent

Bengaluru

Dec 20241 yr 4 mosMar 2026

Currently working as a Team Lead at Aabasoft Technologies India Pvt Ltd, with around 2 years of experience in technical support for a leading Internet Service Provider. I started my career as a technical support engineer, handling customer issues and learning the ins and outs of broadband and fiber network troubleshooting. Over time, I grew into a leadership role where I now manage and guide a team of support engineers and executives. Most of them are fresh graduates starting their first job, and helping them learn, grow, and succeed has become one of the most fulfilling parts of my work. I believe good leadership is about balance—between targets and teamwork, process and people. I focus on creating a workspace where agents feel supported, confident, and motivated to deliver their best every day. Along with team management, I handle performance reporting (hourly, retention, and MTD reports), ensure process adherence, and work on improving call quality and first-time resolutions. Outside of work, I enjoy exploring design and web development—I’ve done freelance graphic design and completed a Python Django course, which keeps my creative and technical sides active. I’m always open to learning new things, taking on challenges, and helping people grow along the way.

Nov 20231 yr 2 mosDec 2024