Headline

Banking Operations | JPMorgan Chase | ACH & Wire Transfers | Client Experience & Risk Management

About

Banking operations professional with 2+ years of experience supporting U.S. clients across JPMorgan Chase's Cards and Retail Banking products. I handle end-to-end credit card operations payments, disputes, replacements, rewards redemption, ACH and wire transfer queries in a live US-shift environment with a strong focus on compliance and first-call resolution. I bring a working knowledge of U.S. banking regulations including Reg E, Reg CC, and NACHA frameworks, and consistently operate at the intersection of client experience and operational precision. Outside of banking, I'm an aviation enthusiast working toward my PPL a pursuit that reinforces the same values I bring to finance: precision, discipline, and zero tolerance for error. Currently exploring direct opportunities in banking operations, financial services, and client-facing roles across Mumbai.

Location

Mumbai

AI stack

anthropic apis

claude code

grok

lovable

notion

openai

Work experience

Sr. Representative Operations at Concentrix, Jul 2025 - Present · 1 yr 3 mos, Mumbai Metropolitan Region, Handling U.S. banking operations for Chase Bank clients across Cards and Retail Banking products, supporting high-volume account management, transaction processing, and dispute resolution in a live US-shift environment. Processing and managing ACH and wire transfer queries in compliance with U.S. banking regulations, including Reg E, Reg CC, and NACHA guidelines. Resolving complex client escalations related to account discrepancies, unauthorized transactions, and credit disputes with a focus on first-call resolution. Maintaining working knowledge of U.S. credit systems, APR structures, fee frameworks, and compliance requirements across consumer banking products.

Retirement Consultant at Retire100, Jan 2025 - Jun 2025 · 6 mos, Mumbai, Maharashtra, India, At Retire 100 (backed by HDFC Life), I help individuals prepare for a secure and stress-free retirement by guiding them through the National Pension Scheme (NPS). My core role involves educating clients on the benefits of NPS, handling objections, and strictly converting new accounts with a consultative yet firm approach. I take ownership of the entire journey from prospecting and consultation to paperwork and account activation. It’s not just about selling it’s about shifting mindsets and empowering people to take control of their future. What I Do: • Guide clients step-by-step to open and activate their NPS accounts • Convert skeptical leads into confident investors through clear, honest communication • Handle high-volume targets with discipline and strict conversion ethics • Coordinate with backend operations for seamless onboarding and compliance • Build long-term trust by offering continuous support post-conversion https://my.retire100.com/nps?agentCode=ADBHR100

Customer Support Associate at Pilgrim, Feb 2024 - Sep 2024 · 8 mos, Mumbai, Maharashtra, India

Education

Bachelor's degree, Materials Science, Wilson College Chowpatty Mumbai 400 007

Higher Secondary, Science, Chikitsak Samuhas Sir Sitaram and Lady Shantabai Patkar College of Arts and Science and V R Varde College of Commerce and Economics