Aditya Anand profile photo 1 on Tal

Aditya Anand

ServiceNow ITSM Specialist | CSA, CAD, CIS-ITSM | 3 Years Experience

Noida

3+ years of work experience

LTIMindtree
Nov 20232 yrs 7 mosPresent

Noida, Uttar Pradesh, India

Working on enterprise ITSM implementation and platform enhancements for large-scale environments. • Supporting Incident, Problem, Change, and Request Management processes aligned with ITIL practices • Configuring Service Catalog items and automating approval workflows using Flow Designer • Enhancing Support Portal through Service Portal customization and widget configuration • Implementing Virtual Agent topics to enable self-service and automated incident creation • Configuring REST API integrations for seamless system-to-system data exchange • Designing dashboards and reports to monitor SLA compliance and operational performance • Managing update sets and participating in Agile-based delivery cycles
LTIMindtree
Aug 20232 yrs 10 mosPresent

Working on enterprise-level ITSM implementation supporting Incident, Problem, Change, and Request Management processes. Configured and enhanced 25+ Service Catalog items and Record Producers to streamline service request fulfillment. Designed and implemented approval workflows using Flow Designer to automate task routing and notifications. Configured SLA definitions and business rules to monitor and improve ticket resolution timelines. Customized and enhanced the organizational Support Portal using Service Portal framework to improve user experience and accessibility. Modified and configured portal widgets based on business requirements and UI improvements. Implemented Virtual Agent topics to enable automated self-service support and incident creation. Configured and consumed REST APIs to integrate ServiceNow with external systems for automated data exchange. Developed dashboards and reports to track ticket trends, SLA compliance, and operational performance. Created Business Rules, Client Scripts, UI Policies, and Script Includes to support platform customization. Managed update sets and assisted in deployment activities across DEV, TEST, and PROD environments. Collaborated with stakeholders in Agile environment to gather requirements and deliver scalable ITSM solutions.
LTIMindtree
Aug 20234 mosNov 2023

Chennai

Managed migration via Microsoft Intune and scripting.

Education

GLA University

Bachelor's Of Computer Applications(BCA), Computer Applications

GLA University

20203 yrs2023
GLA University

BCA, Computer Science

GLA University

20203 yrs2023

Join Aditya and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Aditya Anand on Tal

Headline

ServiceNow ITSM Specialist | CSA, CAD, CIS-ITSM | 3 Years Experience

About

ServiceNow ITSM Developer with 3+ years of experience at LTIMindtree delivering enterprise ITSM solutions and platform enhancements. Certified in CSA, CAD, and CIS-ITSM with hands-on experience in Incident, Problem, Change, and Request Management. Experienced in Service Catalog configuration, SLA setup, workflow automation using Flow Designer, and Support Portal enhancements through Service Portal customization. Worked on Virtual Agent implementation to enable automated self-service support. Skilled in configuring REST API integrations and building dashboards to monitor operational performance and SLA compliance. Focused on improving IT service processes through efficient and scalable ServiceNow solutions.

Location

Noida

Work experience

ServiceNow Developer at LTIMindtree, Nov 2023 - Present · 2 yrs 7 mos, Noida, Uttar Pradesh, India, Working on enterprise ITSM implementation and platform enhancements for large-scale environments. • Supporting Incident, Problem, Change, and Request Management processes aligned with ITIL practices • Configuring Service Catalog items and automating approval workflows using Flow Designer • Enhancing Support Portal through Service Portal customization and widget configuration • Implementing Virtual Agent topics to enable self-service and automated incident creation • Configuring REST API integrations for seamless system-to-system data exchange • Designing dashboards and reports to monitor SLA compliance and operational performance • Managing update sets and participating in Agile-based delivery cycles

Software Engineer at LTIMindtree, Aug 2023 - Present · 2 yrs 10 mos, Working on enterprise-level ITSM implementation supporting Incident, Problem, Change, and Request Management processes. Configured and enhanced 25+ Service Catalog items and Record Producers to streamline service request fulfillment. Designed and implemented approval workflows using Flow Designer to automate task routing and notifications. Configured SLA definitions and business rules to monitor and improve ticket resolution timelines. Customized and enhanced the organizational Support Portal using Service Portal framework to improve user experience and accessibility. Modified and configured portal widgets based on business requirements and UI improvements. Implemented Virtual Agent topics to enable automated self-service support and incident creation. Configured and consumed REST APIs to integrate ServiceNow with external systems for automated data exchange. Developed dashboards and reports to track ticket trends, SLA compliance, and operational performance. Created Business Rules, Client Scripts, UI Policies, and Script Includes to support platform customization. Managed update sets and assisted in deployment activities across DEV, TEST, and PROD environments. Collaborated with stakeholders in Agile environment to gather requirements and deliver scalable ITSM solutions.

Migration Administrator at LTIMindtree, Aug 2023 - Nov 2023 · 4 mos, Chennai, Managed migration via Microsoft Intune and scripting.

Education

Bachelor's Of Computer Applications(BCA), Computer Applications, GLA University

BCA, Computer Science, GLA University