Headline

Customer Support Representative | Client Success Specialist | Live Chat & Email Support Expert | 95% Customer Satisfaction Score | Zendesk & Freshdesk Proficient | Kanpur-Based

About

I transform frustrated customers into loyal advocates through fast, empathetic, and solution-driven support. As a dedicated Customer Support Representative with experience in live chat, email, and phone support, I've maintained a 95% customer satisfaction score while resolving 50+ inquiries daily. I specialize in conflict resolution, ticket management, and building lasting client relationships. Key strengths: • Live Chat & Email Support (50+ daily inquiries) • Zendesk, Freshdesk, Salesforce proficient • 95% Customer Satisfaction Score • 24-hour average response time • Conflict resolution & de-escalation expert I'm passionate about creating exceptional customer experiences and am currently seeking opportunities to bring my support expertise to a growing team. 📧 Open to roles: Customer Support Representative, Client Success Specialist, Help Desk Agent 📍 Location: Kanpur, Uttar Pradesh (Open to remote & on-site)

Location

Kanpur

Work experience

Data Assistant Role at Sgsb & Associate, Apr 2023 - Present · 3 yrs 3 mos, On-site, • Processed 100+ data tickets weekly using Excel and SQL, achieving 92% on-time completion rate • Improved data accuracy score from 82% to 95% over 6 months through quality validation • Created 15+ documentation templates that reduced team processing time by 30%

Education

Bca, Computer Engineering, Dr. Virendra Swarup Institute of Computer Studies, Kanpur

Bachelor of computer application, Computer Engineering, Saraswati Vidhya Mandir