Headline

Head of Global Operations & Enterprise Transformation | Enterprise PMO Leader | Engineering GCC Built from Scratch | Amazon PMO Scale (75K+ Users) | AI-Enabled SaaS & ERP

About

I’m a global operating executive with 30+ years of experience building and scaling cross-border delivery systems, engineering platforms, and transformation programs across North America, EMEA, and India. I’ve held senior leadership roles in Fortune 100 enterprises, PE-backed firms, and high-growth SaaS companies, where I led enterprise-scale SAP, SaaS, and platform initiatives with deep alignment to business outcomes. My core strengths are in modernizing delivery systems, embedding Agile and DevOps rhythms, and designing AI- and automation-enabled operating models that scale. I’ve built GCCs from scratch, stood up PMOs across Amazon business units, and led $40M+ ERP transformations, all while improving delivery velocity, stakeholder confidence, and team performance. I bridge engineering, product, and operations to make complexity navigable and execution predictable. What energizes me is creating clarity from chaos, architecting systems, elevating teams, and building sustainable, cloud-ready organizations that enable people to thrive. I lead with discipline, calm, and a systems mindset, and I’m most engaged when I’m helping an organization scale while reducing friction and lifting people along the way.

Location

Charlotte Metro

Work experience

Chief Operating Officer | Global Operations & Enterprise Transformation | GCC & EPMO Leader at Palo Alto Labs, Inc, 2025 - Present · 1 yr 7 mos, Charlotte, North Carolina, United States, Built and scaled the company’s global delivery platform and engineering infrastructure, overseeing a $55M P&L and 100+ staff across North America and India. Led AI-enabled transformation programs and the launch of two distinct GCCs across the healthcare, manufacturing, and financial services domains. ➞ GCC Buildout (Healthcare & Manufacturing): Scaled specialized GCCs from zero to 60+ engineers in 6 months; implemented engineering ladders, hiring bars, and Agile pods to improve delivery velocity by 50%. ➞ EPMO & Agile Frameworks: Established structured delivery governance, replacing ad-hoc execution with scalable Agile sprints, CI/CD pipelines, and rigorous quality gates. ➞ Product Strategy & Influence: Partnered with client leaders on roadmap design; aligned engineering delivery with user feedback to drive adoption and market fit. ➞ AI-Powered Engineering: Integrated a unified GenAI toolchain across the SDLC; utilized Flow Metrics to track a 30% increase in engineering productivity, elevated Developer Experience (DevEx), and accelerated feature time-to-market (TTM) by 40%. ➞ SI & Partner Ecosystem: Formalized partnerships with Google Cloud and Workato; secured $10M+ in new project revenue and expanded partner-sourced pipeline by $40M. ➞ Standardized Operations: Embedded PMO playbooks and SLAs; launched retainer-based advisory offerings to drive recurring revenue.

Enterprise Transformation Lead, Program Manager at Weisiger Group, 2022 - 2025 · 3 yrs, Charlotte, North Carolina, United States, Directed a $40M SAP S/4HANA program across 11 domains and 21 dealerships; unified tech and operations across parts, service, rental, and finance. ➞ SAP Enterprise Rollout: Led SAP S/4HANA implementation across ERP, TMS, WMS, and Rental; enabled cloud-first transformation for 500+ frontline staff. ➞ Financial Governance: Built Smartsheet dashboards and milestone billing to track forecast vs. actuals; kept spend within 5% of budget across SI, Azure, and third-party vendors. ➞ Process Modernization: Re-engineered inventory, quoting, and intercompany finance workflows to eliminate leakage and reduce inventory variance by 21.9%. ➞ C-Suite Alignment & Risk Navigation: Unified 11 domain leaders and re-architected roadmap mid-program to resolve SI-led design deviations. ➞ Operational Transition: Established CI/CD readiness, CHaRM protocols, and tiered support models for SAP Run handoff.

Enterprise PMO & Delivery Governance Lead at Amazon, 2020 - 2022 · 2 yrs, Charlotte, North Carolina, United States, Designed and launched PMO frameworks for AWS, Whole Foods, and satellite teams, enabling consistent intake, reporting, and Agile delivery across 75,000+ users. ➞ PMO Implementation: Built 5+ division-wide PMOs in under 6 months each; standardized Agile, RAID, and governance rhythms. ➞ Executive Dashboards: Integrated Jira, Asana, and BrightWork data into Power BI; enabled milestone tracking, risk aging, and KPI transparency. ➞ Leadership Coaching: Trained 25+ PMs and execs on delivery practices, KPIs, and Agile routines; created playbooks to embed new behaviors org-wide. ➞ Portfolio & Budget Planning: Set up budget tracking, forecasting cadences, and PMO governance tools to improve investment oversight.

Vice President, Customer Success at BrightWork, 2019 - 2020 · 1 yr, Charlotte, North Carolina, United States, Led global consulting and PMO modernization for 150+ enterprise accounts and $9M in revenue. Managed a $3.2M P&L and drove adoption during a legacy-to-O365 product shift. ➞ Client Transformation: Delivered PMO modernization for USPS, Raytheon, and Collins Aerospace; migrated 100+ clients with minimal churn. ➞ Implementation Acceleration: Developed onboarding kits and reusable templates that cut time-to-value by 30–50%. ➞ Product Feedback Loop: Ran Voice-of-Customer cycles and partnered with Product to influence feature enhancements.

Enterprise Delivery & PMO Leader at JELD-WEN, Inc., 2013 - 2019 · 6 yrs, Charlotte, North Carolina, United States, Led platform modernization across 80+ applications and unified ServiceNow, Salesforce, and SAP systems. ➞ Platform Strategy: Consolidated legacy Java/.NET apps into modular frameworks; created long-range technology roadmap. ➞ SaaS Operations: Unified ServiceNow (Change, Release, Incident, Config) and Salesforce workflows to enable SLA-driven, real-time sales support. ➞ SRE & QA Standardization: Defined uptime thresholds, incident playbooks, and CI/CD release workflows; reduced P1/P2 incidents by 40%.

Education

Doctor of Education - EdD, Organizational Leadership, The University of North Carolina at Chapel Hill

Stanford Advanced Project Management, Program Management, Stanford University