Aditya Bajpai profile photo 1 on Tal

Aditya Bajpai

Executive Customer Relationship

Indore

11+ years of work experience

Amazon
May 20224 yrs 2 mosPresent

Delivered high level of service to customers in effort to build upon future relationships. Kept organisation in compliance with regulations and internal requirements.
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
Apr 20224 yrs 3 mosPresent

Remote

When the customer is not happy with the resolutions from primary agent then they ask for escalation which we used to handle at Resolution Speaclist level, and when s/he is not satisfied with their resolutions as well, he ask for the higher escalation, then it comes to us, and we are the highest point of Escalation in India, even when the customer writes mail to higher managers of Amazon including Jeff, it goes through us.
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
Apr 20202 yrs 1 moApr 2022

Remote

We have to help the agents, who are facing issues while helping the customers with concessions/answers or has some process related doubts, apart from them when customer wants to talk to senior, the calls got transferred to us.
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
Apr 20182 yrs 1 moApr 2020

Indore, Madhya Pradesh, India

This job includes in helping customers with their order updates, like why their order is not delivered, if they have got a wrong item, if they want to return/replace the item because of any reason, and many more.
Amazon
Apr 20183 yrs 1 moApr 2021

Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships. Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Teleperformance
Oct 20152 yrs 1 moOct 2017

Greater Indore Area

In this job profile we have to help the premium customers of the yahoo small business who are having Merchant solutions plan with yahoo.
Teleperformance
Mar 20156 mosAug 2015

Greater Indore Area

In this job profile we have to help the customers of yahoo small business who are having web-hosting plans, business mail plans, and local works plans
Teleperformance
Mar 20156 mosAug 2015

Assist customers of Yahoo Small Business with web-hosting plans, business mail plans, and local works plans. Conducted remote troubleshooting sessions with clients to identify and fix technical problems. Diagnosed and resolved technical issues for clients through email, phone, and live chat support. Provided accurate and detailed diagnostic and troubleshooting information over the phone and via webchat.

Education

Bachelor of Engineering - BE, Instrumentation Technology/Technician

Medi-Caps Institute of Science & Technology , AB Road, Pigdamber (Rau) Indore-453331

Medicaps university

Bachelor of Science, Electromechanical Instrumentation and Maintenance Technologies/Technicians

Medicaps university

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Headline

Executive Customer Relationship

About

Experienced Customer Service Representative with a demonstrated history of working in the internet industry. Skilled in Customer Service, Technical Support, Windows, Troubleshooting, and Networking. Strong support professional with a Bachelor of Engineering - BE focused in Instrumentation Technology/Technician from Medi-Caps Institute of Science & Technology.

Location

Indore

Work experience

Customer Relationship Executive at Amazon, May 2022 - Present · 4 yrs 2 mos, Delivered high level of service to customers in effort to build upon future relationships. Kept organisation in compliance with regulations and internal requirements.

Exec Customer Relationship at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, Apr 2022 - Present · 4 yrs 3 mos, Remote, When the customer is not happy with the resolutions from primary agent then they ask for escalation which we used to handle at Resolution Speaclist level, and when s/he is not satisfied with their resolutions as well, he ask for the higher escalation, then it comes to us, and we are the highest point of Escalation in India, even when the customer writes mail to higher managers of Amazon including Jeff, it goes through us.

Resolution Specialist at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, Apr 2020 - Apr 2022 · 2 yrs 1 mo, Remote, We have to help the agents, who are facing issues while helping the customers with concessions/answers or has some process related doubts, apart from them when customer wants to talk to senior, the calls got transferred to us.

Customer Service Associate at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, Apr 2018 - Apr 2020 · 2 yrs 1 mo, Indore, Madhya Pradesh, India, This job includes in helping customers with their order updates, like why their order is not delivered, if they have got a wrong item, if they want to return/replace the item because of any reason, and many more.

Customer Service Specialist at Amazon, Apr 2018 - Apr 2021 · 3 yrs 1 mo, Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships. Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

Technical Support Specialist, Merchant at Teleperformance, Oct 2015 - Oct 2017 · 2 yrs 1 mo, Greater Indore Area, In this job profile we have to help the premium customers of the yahoo small business who are having Merchant solutions plan with yahoo.

Technical Support Engineer at Teleperformance, Mar 2015 - Aug 2015 · 6 mos, Greater Indore Area, In this job profile we have to help the customers of yahoo small business who are having web-hosting plans, business mail plans, and local works plans

Technical Support Executive at Teleperformance, Mar 2015 - Aug 2015 · 6 mos, Assist customers of Yahoo Small Business with web-hosting plans, business mail plans, and local works plans. Conducted remote troubleshooting sessions with clients to identify and fix technical problems. Diagnosed and resolved technical issues for clients through email, phone, and live chat support. Provided accurate and detailed diagnostic and troubleshooting information over the phone and via webchat.

Education

Bachelor of Engineering - BE, Instrumentation Technology/Technician, Medi-Caps Institute of Science & Technology , AB Road, Pigdamber (Rau) Indore-453331

Bachelor of Science, Electromechanical Instrumentation and Maintenance Technologies/Technicians, Medicaps university