Headline

Postgraduate in Management | Skilled in Operations, Travel Coordination & Client Handling | Passionate About Process Optimization & Customer Experience.

About

As an enthusiastic and driven professional, I bring a diverse range of experiences across operations, marketing, and management. My journey began as a Marketing Executive at Blue Ozone Digitals, where I honed my skills in campaign management and digital marketing strategies. Subsequently, I advanced to an Associate position with Crenovative Events, contributing to successful event planning and execution for nearly two years. In early 2023, I transitioned to the banking sector as an Associate Manager - Acquisition for the Household Business Unit in Retail Banking at IDFC First Bank. Here, I managed acquisition strategies and client relationships, enhancing the branch’s retail banking performance. Most recently, I completed an internship as an Operations Intern at Squad Infotech Pvt. Ltd., where I gained valuable insights into operational efficiencies and process optimizations. My dedication extends beyond professional roles. I have proudly represented my institutions in sports, securing 2nd positions in Badminton and Throw Ball. I was honored as Miss Freshers at NCRD Sterling Institute of Management Studies for 2023-24. Additionally, I served as the Social and Welfare Secretary and National Social Service (NSS) Head at S.K. College of Science and Commerce during the 2021-22 academic year, demonstrating my commitment to community service and leadership. I am passionate about leveraging my skills and experiences to contribute to innovative solutions and continuous improvement in any organization I am a part of.

Location

Navi Mumbai

Work experience

Tour Executive at Hallmark Vacations, Jan 2025 - Feb 2026 · 1 yr 2 mos, Mumbai, Assisted clients with vacation planning including hotel packages, visa assistance, and flight bookings. Coordinated with travel vendors and ensured smooth travel arrangements. Handled customer inquiries and resolved booking-related escalations. Maintained accurate records and followed up with clients for feedback. Contributed to operational efficiency by streamlining booking and communication processes.

Operations Intern at SQUAD Infotech Pvt. Ltd., May 2024 - Jul 2024 · 3 mos, Navi Mumbai, Maharashtra, India

Operations Intern at SQUAD Infotech Pvt. Ltd., May 2024 - Jul 2024 · 3 mos, Conducted competitor analysis, student surveys, and audits. Managed Telegram groups and guided IT graduates. Analyzed feedback and supported cross-functional coordination.

Education

Master's degree, Operations Management and Supervision, NCRD Sterling Institute of Management Studies

Bharati Vidyapeeth