Headline

HR Fresher | Aspiring HR Recruiter | B.Com Graduate | Customer Service Experience | Open to Work

About

I am a B.Com graduate with experience in customer service and admission counselling. I have developed strong communication, problem-solving, and interpersonal skills through my previous roles. I am now looking to start my career in the HR field, especially in roles like HR Recruiter and HR Generalist. I am interested in talent acquisition, candidate coordination, and employee engagement. I am a quick learner, detail-oriented, and passionate about working with people. I am eager to gain practical experience and grow in the Human Resources domain. Skills: Communication | Recruitment | Coordination | MS Office | Problem Solving Location: Lucknow | Open to remote opportunities

Location

Lucknow

Work experience

Customer Service Advisor at Niftel Communications, 2024 - 2025 · 1 yr, Managed customer queries through live chat, ensuring prompt, accurate, and professional responses. Initially handled primary-level (L1) chats focused on basic support, order status, and general inquiries. Progressed to L2 chat handling, managing escalated and complex issues requiring detailed investigation or coordination with internal teams. Assisted in resolving payment issues, order discrepancies, and technical problems with high customer satisfaction.

Admissions Counselor at ISBM Institute, 2023 - 2024 · 1 yr, Counsel students to help them choose suitable academic programs based on their interests and career goals. Assist students throughout the admission process — from application to enrollment. Maintain records of student data, leads, and follow-ups in the CRM system. Coordinate with academic departments and management for timely admission updates. Stay updated with admission policies, course details, and competitive institutions.

Education

High School, Lucknow Christian College

Bachelor of Commerce, SHIA P.G. COLLEGE, SITAPUR ROAD