Headline

Masters in Data Analytics | RMIT | Skilled in Excel, Rscript , AI programming and more

Location

Greater Melbourne Area

Work experience

Information Technology Support Specialist at Sweet Magic Chain, Jul 2025 - Present · 1 yr, Managed high-volume customer and staff enquiries, providing clear, professional communication. Supported daily administrative workflows, including documentation, records, reporting, and compliance checks. Maintained accurate operational data and followed structured procedures to ensure smooth store operations. Provided Level 1 technical support for POS systems, printers, and other devices, as well as basic network issues. Assisted with staff onboarding and training. Handled issue resolution and escalations with strong follow-through and attention to detail.

WIL at Adore Beauty Group, Mar 2025 - Jun 2025 · 4 mos, Melbourne, Victoria, Australia, analyzed data and helped create an expansion plan. got to learn new softwares

Fundraising Intern at Muskurahat Foundation, Jul 2023 - Aug 2023 · 2 mos

Fundraising Intern at Muskurahat Foundation, Jul 2023 - Aug 2023 · 2 mos

Summer Intern at FashionTV India, Jun 2022 - Aug 2022 · 3 mos, Indore, Madhya Pradesh, India, being a part of the marketing team, assisted in planning and execution, website promotions and guest coordinations

Education

Master's degree, Computer Systems Analysis, RMIT University

Bachelor of Business Administration - BBA, Business Administration and Management, General, amity University