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Aditi Bajal

Technical Lead (Specialist) | Microsoft 365 | Microsoft Purview | Microsoft Entra ID | Security & Compliance | Exchange Online | Enterprise Cloud

Bengaluru

10+ years of work experience

Accenture
Jun 20215 yrs 4 mosPresent

Bangalore

I work as a Technical lead for Accenture managing M365
Accenture
Jun 20215 yrs 4 mosPresent

Leading enterprise Microsoft 365 and Exchange infrastructure operations for global environments. Managing a team of 12 members across 24x7 operational support functions. Driving SLA compliance, operational stability, and critical incident management. Acting as primary client-facing representative for Exchange and Microsoft 365 services. Managing Exchange Online, Exchange 2016, Azure AD, OneDrive, SharePoint, Security & Compliance, and Azure ATP environments. Handling high-priority escalations, mail flow issues, NDR troubleshooting, and DNS management activities. Supporting hybrid and cut-over migration projects for enterprise environments. Performing PowerShell-based administration and audit log monitoring activities. Managing server patching, security updates, and infrastructure maintenance operations. Creating management scopes and handling application impersonation activities within Azure AD. Managing KB documentation, operational audits, roster planning, and service quality governance. Working extensively with ServiceNow, CyberArk, and Proofpoint platforms.
Accenture
Jun 20215 yrs 4 mosPresent

Lead and mentor two technical teams (17 engineers) responsible for 24×7 Microsoft 365 platform operations, ensuring SLA compliance, service reliability, and operational excellence. Partner with business, security, and infrastructure stakeholders to translate business requirements into scalable Microsoft 365, Microsoft Purview, Exchange Online, and Entra ID solutions. Design and implement Microsoft Purview governance capabilities including Data Loss Prevention (DLP), Sensitivity Labels, Retention Policies, Compliance Manager, Audit, Content Search, and Data Lifecycle Management. Deliver Hybrid Exchange and Tenant-to-Tenant migration initiatives while ensuring business continuity and minimal operational disruption. Introduced Microsoft 365 license governance practices to improve license utilization and support cost optimization initiatives. Represent the platform during CAB discussions, change governance forums, and service review meetings, balancing business priorities, operational stability, and risk. Own major incident management, technical escalations, root cause analysis, and drive continuous service improvements. Hire, mentor, and develop engineers through technical interviews, coaching, performance reviews, resource planning, and workload management. Oversee platform maintenance activities including server patching, security updates, and operational governance.
Innovation Technology by Design
Aug 20191 yr 11 mosJun 2021

India

IT BY DESIGN
Aug 20191 yr 11 mosJun 2021

Managed Microsoft 365, Active Directory, and Windows infrastructure administration activities. Supported enterprise infrastructure operations including server maintenance, DNS management, and connectivity troubleshooting. Led migration activities from G Suite to Microsoft 365. Managed AD Connect synchronization and Exchange mail flow troubleshooting. Built and supported Terminal Server environments. Supported VPN configuration, Windows update troubleshooting, and proactive infrastructure maintenance. Worked on escalated infrastructure incidents related to Active Directory, Office 365, VPN, firewall, and server operations. Utilized SolarWinds N-central for infrastructure monitoring and operational support.
Concentrix
Sep 20162 yrs 11 mosJul 2019

India

20163 yrs2019

Delivered enterprise-level technical support for Microsoft Office 365 and Exchange Online environments. Supported Exchange Online Protection (EOP), Advanced Threat Protection (ATP), and mail flow management. Managed Exchange Online users, shared mailboxes, licensing, and administrative operations. Supported hybrid, staged, and cut-over migration activities. Performed troubleshooting for Outlook, OWA, Office deployment, activation, and infrastructure-related issues. Worked extensively with PowerShell for administration and troubleshooting tasks. Supported Active Directory and AD Connect administration activities. Managed customer escalations and high-priority technical incidents.

Aditi’s AI Stack

claude
claude
gemini
gemini
meta
meta
ChatGPT
ChatGPT
Kling AI
Kling AI
Microsoft Copilot
Microsoft Copilot

Education

Bachelor of Engineering, Computational Science

MIET JAMMU

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Headline

Technical Lead (Specialist) | Microsoft 365 | Microsoft Purview | Microsoft Entra ID | Security & Compliance | Exchange Online | Enterprise Cloud

Location

Bengaluru

AI stack

claude

gemini

meta

ChatGPT

Kling AI

Microsoft Copilot

Work experience

Team Lead at Accenture, Jun 2021 - Present · 5 yrs 4 mos, Bangalore, I work as a Technical lead for Accenture managing M365

Microsoft Specialist at Accenture, Jun 2021 - Present · 5 yrs 4 mos, Leading enterprise Microsoft 365 and Exchange infrastructure operations for global environments. Managing a team of 12 members across 24x7 operational support functions. Driving SLA compliance, operational stability, and critical incident management. Acting as primary client-facing representative for Exchange and Microsoft 365 services. Managing Exchange Online, Exchange 2016, Azure AD, OneDrive, SharePoint, Security & Compliance, and Azure ATP environments. Handling high-priority escalations, mail flow issues, NDR troubleshooting, and DNS management activities. Supporting hybrid and cut-over migration projects for enterprise environments. Performing PowerShell-based administration and audit log monitoring activities. Managing server patching, security updates, and infrastructure maintenance operations. Creating management scopes and handling application impersonation activities within Azure AD. Managing KB documentation, operational audits, roster planning, and service quality governance. Working extensively with ServiceNow, CyberArk, and Proofpoint platforms.

Lead Technician at Accenture, Jun 2021 - Present · 5 yrs 4 mos, Lead and mentor two technical teams (17 engineers) responsible for 24×7 Microsoft 365 platform operations, ensuring SLA compliance, service reliability, and operational excellence. Partner with business, security, and infrastructure stakeholders to translate business requirements into scalable Microsoft 365, Microsoft Purview, Exchange Online, and Entra ID solutions. Design and implement Microsoft Purview governance capabilities including Data Loss Prevention (DLP), Sensitivity Labels, Retention Policies, Compliance Manager, Audit, Content Search, and Data Lifecycle Management. Deliver Hybrid Exchange and Tenant-to-Tenant migration initiatives while ensuring business continuity and minimal operational disruption. Introduced Microsoft 365 license governance practices to improve license utilization and support cost optimization initiatives. Represent the platform during CAB discussions, change governance forums, and service review meetings, balancing business priorities, operational stability, and risk. Own major incident management, technical escalations, root cause analysis, and drive continuous service improvements. Hire, mentor, and develop engineers through technical interviews, coaching, performance reviews, resource planning, and workload management. Oversee platform maintenance activities including server patching, security updates, and operational governance.

Senior System Engineer at Innovation Technology by Design, Aug 2019 - Jun 2021 · 1 yr 11 mos, India

Senior System Administrator at IT BY DESIGN, Aug 2019 - Jun 2021 · 1 yr 11 mos, Managed Microsoft 365, Active Directory, and Windows infrastructure administration activities. Supported enterprise infrastructure operations including server maintenance, DNS management, and connectivity troubleshooting. Led migration activities from G Suite to Microsoft 365. Managed AD Connect synchronization and Exchange mail flow troubleshooting. Built and supported Terminal Server environments. Supported VPN configuration, Windows update troubleshooting, and proactive infrastructure maintenance. Worked on escalated infrastructure incidents related to Active Directory, Office 365, VPN, firewall, and server operations. Utilized SolarWinds N-central for infrastructure monitoring and operational support.

Analyst at Concentrix, Sep 2016 - Jul 2019 · 2 yrs 11 mos, India

Senior Solutions Engineer at Convergys / Concentrix, 2016 - 2019 · 3 yrs, Delivered enterprise-level technical support for Microsoft Office 365 and Exchange Online environments. Supported Exchange Online Protection (EOP), Advanced Threat Protection (ATP), and mail flow management. Managed Exchange Online users, shared mailboxes, licensing, and administrative operations. Supported hybrid, staged, and cut-over migration activities. Performed troubleshooting for Outlook, OWA, Office deployment, activation, and infrastructure-related issues. Worked extensively with PowerShell for administration and troubleshooting tasks. Supported Active Directory and AD Connect administration activities. Managed customer escalations and high-priority technical incidents.

Education

Bachelor of Engineering, Computational Science, MIET JAMMU