Headline

Assistant Manager, Customer Experience Executive | Operations & Compliance | HDFC Bank

About

Operations professional with 1.5+ years of banking experience at HDFC Bank. IRDAI-certified, with a strong track record in customer experience, documentation management, and service-to-sales conversion. Recognized with a top performance rating and HDFC Bank’s Silver Star Award. Exploring Operations Executive / Process Associate roles — open to connecting!

Location

New Delhi

Work experience

Assistant Manager at HDFC Bank, Jan 2026 - Present · 8 mos, New Delhi, • Resolved 100+ customer queries as part of a 10-member service team while managing a 100+ client portfolio, converting service interactions into sales opportunities. • Process an average of 30 forms per week for backend submission, ensuring accurate, on-time turnaround. • Drive documentation accuracy and audit-readiness through disciplined DMS record-keeping and CRM-based QRC tracking.

Trainee at HDFC Bank, Jan 2025 - Dec 2025 · 1 yr, New Delhi, • Handled branch operations — cash management, cheque clearances, account onboarding — with full KYC/AML compliance. • Managed a 100+ client portfolio, converting service interactions into sales opportunities alongside day-to-day banking operations. • Turned KPI tracking into action, implementing process fixes that lifted target adherence and operational efficiency.

Marketing Finance Intern at Chamber of Indian Micro Small & Medium Enterprises, Apr 2024 - May 2024 · 2 mos, New Delhi, Delhi, India, • Conducted financial marketing activities and collaborated with the finance team to support marketing initiatives. • Managed Flexi Loans applications, including documentation and data entry. • Gained in-depth knowledge of Udyam certificates and business loan documentation. • Coordinated with applicants to ensure compliance with loan requirements. • Contributed to MSME Mitra events by preparing and distributing event kits and managing a diverse crowd of 700 attendees. • Successfully completed the internship and received a certificate.

Video Editing Intern at Find Your Story, Feb 2024 - Apr 2024 · 3 mos, New Delhi, Delhi, India, • Project: Video Editing for Construction Industry Development Council (CIDC Nirman) YouTube Channel • Collaboration: Worked with FindYourStory in partnership with CIDC Nirman. - Collaborated with the production head to produce high-quality video content for CIDC Nirman's YouTube channel. - Performed video editing tasks, including cutting, splicing, color correction, and audio synchronization. - Added subtitles for accessibility and engagement. - Used complex editing techniques to create impactful videos aligning with CIDC Nirman's brand. - Managed multiple video projects under tight deadlines, maintaining high quality. - Gained proficiency in video editing software and tools like Clipchamp, Adobe Podcast, VEED, and format conversion. - Contributed to the successful launch and content strategy of CIDC Nirman's YouTube channel, improving viewer engagement and retention. - Received a certificate for successful completion of the internship.

Senior Core Team Member at ACE - The Sports Society, Lady Irwin College, Aug 2023 - Jun 2024 · 11 mos, Lady Irwin College, Mandi House, Delhi · Hybrid, • As part of a team of around 30, I actively volunteered for various events, including - Annual Sports Day - Orientation, - Intramurals - International Yoga Day. • I attended Self-Defence workshops by Delhi Police • In 2024, I secured 1st place in both Yoga and Kho-Kho at the college Intramurals.

Core Team Member at ACE - The Sports Society, Lady Irwin College, Oct 2022 - Aug 2023 · 11 mos, Lady Irwin College, Mandi House, Delhi · Hybrid, • As part of a team of around 30, I actively volunteered for various events, including - Annual Sports Day - Orientation, - Intramurals - Fresher Talent Contest - International Yoga Day. • I attended Self-Defence workshops by Delhi Police • Achieved 2nd place in Yoga and Relay Race at the 2023 college Intramurals.

Class Representative at Lady Irwin College, Delhi University, Nov 2021 - Jun 2024 · 2 yrs 8 mos, Mandi House, Delhi, India, 110001, Served as the Class Representative for three consecutive years, actively participating in various meetings to advocate for class welfare. Responsibilities included: - Representing the interests and concerns of classmates to the college administration. - Facilitating communication between students and faculty. - Organizing and coordinating class activities and events. - Attending regular meetings to discuss and address academic and administrative issues. - Collaborating with peers to ensure a positive and productive learning environment. Successfully contributed to enhancing the overall academic experience for my classmates through effective leadership and proactive problem-solving.

Team Member at ACE - The Sports Society, Lady Irwin College, Nov 2021 - Oct 2022 · 1 yr, Lady Irwin College, Mandi House, Delhi · Hybrid, • As part of a team of around 50, I actively volunteered for various events, including - - Orientation, - Fresher Talent Contest - Intramurals - International Yoga Day. • I attended Self-Defence workshops by Delhi Police

Education

Bachelor of Science, Resource Management and Design Application, Lady Irwin College, University of Delhi

Diploma, Information Technology, Lal Bahadur Shastri Training Institute, New Delhi