Headline

Technical Program Manager · SaaS Delivery · Agile at Scale · D2C Infrastructure ·

About

I build programs that don't break — from sprint zero to production-ready, across time zones, tech stacks, and team sizes. Over the past 3+ years, I've owned end-to-end technical program delivery across SaaS, D2C payments, and e-commerce infrastructure — shipping 55+ products for clients in the UK, US, Australia, and Southeast Asia. Right now at Shiprocket, I'm managing 3 concurrent product releases — Checkout, Engage360, and Ads — for one of India's largest D2C payment infrastructures: 100K+ merchants, 99.9% uptime, and a 50-person cross-functional delivery org. What I bring to the table: → Agile/Scrum delivery at scale — sprint planning, dependency management, risk frameworks (Jira, Confluence, ClickUp) → Full programme lifecycle: requirements → UAT → post-launch monitoring → Cross-border delivery: UK, US, Australia, SEA markets → Strong documentation: BRD, SRD, FRD, stakeholder reporting → Data-driven execution: KPI dashboards, velocity tracking, capacity planning I'm currently exploring TPM opportunities at growth-stage SaaS or enterprise tech companies globally — especially teams scaling products across India, Europe, SEA, or the UAE. I'm open to relocation and thrive in high-ambiguity environments where delivery clarity is the differentiator. 📌 Side project: Built Sprint Dashboard — a live sprint tracking and velocity tool — deployed on Vercel. Link in featured section. If your team needs someone who can hold complexity together without losing momentum — let's talk.

Location

New Delhi

Work experience

Technical Program Manager at Shiprocket, Jul 2025 - Present · 1 yr, Gurugram, Own end-to-end technical programme delivery for Shiprocket Checkout — a high-availability D2C payment infrastructure processing 100K+ merchants across India at 99.9% uptime. ▸ Govern 3 concurrent SDLC releases (Checkout, Engage360, Ads) across a 50+ person cross-functional delivery org — coordinating 12-member engineering pod with product, design, and ops. ▸ Lifted team velocity 20% within one quarter by redesigning Agile ceremonies: daily scrums, backlog grooming, sprint retrospectives, and dependency tracking. ▸ Built KPI dashboards (throughput, cycle time, P0 incidents); cut blocker resolution time ~25% via structured Jira + Slack escalation framework. ▸ Lead all stakeholder communications from IC to C-suite: sprint reviews, incident post-mortems, executive reporting.

Associate Project Manager at SingleInterface, May 2024 - Jun 2025 · 1 yr 2 mos, Gurugram, Managed the SEA market — Singapore, Malaysia, Philippines — delivering microsite development, product enhancements, and enterprise client support end-to-end. ▸ Drove platform SLA compliance from baseline → 97% in 6 months by coordinating backend, SSL, and database configuration across Infrastructure, QA, and Support. ▸ Cut client response time 30% through 50+ product demos and cross-functional workflow optimisation. ▸ Managed 20+ enterprise clients; structured roadmap feedback loops contributing to USD 1M+ ARR and 40% lift in SEA digital visibility.

Associate Project Manager at Xicom Technologies Ltd, Feb 2023 - May 2024 · 1 yr 4 mos, New Delhi, Delivered 20+ web and mobile solutions across 8 countries (B2B, e-commerce, healthcare, logistics, SaaS). ▸ Authored BRDs, SRDs, and FRDs for 10+ digital transformation projects; compressed MVP timelines 30%. ▸ Feasibility analysis and capacity planning across 50+ person dev/QA org → ~USD 2M annual cost savings. ▸ Improved user engagement and retention 25% across delivered products.

Project Manager at SOV Technologies, Aug 2022 - Jan 2023 · 6 mos, Remote, Delivered 15+ SaaS applications for UK and US clients using Agile-Scrum. Managed sprint cycles, delegated tasks across dev and QA teams, and tracked KPIs via ClickUp and Jira. Led stakeholder reporting and retrospectives to improve delivery efficiency and team performance.

Project Manager at CareTeam Private Limited, Jun 2022 - Aug 2022 · 3 mos, Remote, Promoted from Project Manager Intern to full-time Project Manager for successfully leading development and marketing initiatives. Mentored freshers in core development and digital marketing. Delivered client websites, built a certification module, and executed digital marketing campaigns, including ad strategies and branding solutions.

Education

Master of Business Administration - MBA, Information Technology Project Management, Amity University Online

Bachelor of Commerce - BCom, Business/Commerce, General, Delhi University