Headline

IT Support Engineer | Airport Infrastructure · SCADA · Windows Server | 30% Faster Incident Resolution

About

I keep critical systems running when the stakes are highest — exam halls full of thousands of students, and an international airport that never sleeps. As an IT Support Engineer at Navi Mumbai International Airport (NMIAL), I manage the full stack of airport IT infrastructure — from Active Directory and network connectivity to SLA compliance for 24/7 operations. In my first months, I reduced incident resolution time by 30% through systematic troubleshooting frameworks and proactive monitoring. Before airports, I spent two years ensuring that DGCA, NEET, and JEE online examinations ran without a single server failure — managing server installation, configuration, and real-time troubleshooting under zero-tolerance conditions. My technical toolkit: → Windows Server (AD, DNS, DHCP, Group Policy) → VMware & Hyper-V virtualisation → SCADA systems & industrial automation → Network configuration & troubleshooting → SLA management & incident response Currently deepening expertise in cybersecurity (HackerOne bug bounty) and cloud infrastructure. 📍 Navi Mumbai | Open to hybrid/remote opportunities 📞 +91 97695 34985 | shaikhladil2211@gmail.com

Location

Navi Mumbai

Work experience

IT Support Engineer — NSIA (Unique Enterprises, Nov 2025–Present) at Unique Enterprises, Nov 2025 - Present · 8 mos, India, Delivered L1 and L2 technical support for hardware, software, and network infrastructure across Navi Mumbai International Airport — maintaining 99.9% system availability for 24/7 critical airport operations. Reduced mean incident resolution time by 30% within 3 months by building structured troubleshooting playbooks and implementing proactive system health monitoring. Managed Active Directory, user access control, and network connectivity for airport operational staff, ensuring SLA compliance across all IT service tiers.

SCADA Support Engineer — Varaipadam Engineering (Schneider, Dec 2023–Sep 2025) at SCADA Support Engineer Varaipadam Engineering (Schneider, Dec 2024–Nov 2025), Dec 2024 - Nov 2025 · 1 yr, On-site, Supported SCADA and industrial automation systems for Schneider Electric projects, improving overall system reliability by 25% through targeted network fault diagnosis and preventive maintenance cycles. Monitored real-time SCADA data acquisition and industrial process control panels, maintaining alarm integrity and minimising unplanned downtime across critical control system components. Collaborated with engineering teams to optimise SCADA configurations, drafted performance metric reports, and maintained full maintenance logs for compliance and audit readiness.

Server Manager — Freelance (National Examinations) at Freelance, Jan 2023 - Oct 2024 · 1 yr 10 mos, Hybrid, Managed server infrastructure for high-stakes national examinations including DGCA, NEET, and JEE — supporting thousands of concurrent candidates with zero tolerance for downtime. Handled end-to-end server lifecycle: installation, configuration, hardening, and real-time troubleshooting during live examination windows. Delivered on-call technical support and post-examination performance reporting to ensure consistent reliability across multiple examination cycles.

Education

computer science, Computer Systems Networking and Telecommunications, Oriental Education Societys College of Arts Commerce & Science Sanpada Navi Mumbai

12th, freshers, S.S.Jr. collage of commerce & science