---
title: "Adeeba Tabassum - Software Developer in Delhi | Tal"
description: "Meet Adeeba Tabassum, Java Backend Developer | Java · SpringBoot · Microservices · AWS | Amazon Connect · NICE CXOne · Zoom CC · Genesys | Banking & Healthcare | Open to Relocation based in Delhi."
image: "https://tal.club/meet/adeeba-tabassum/share-image"
---

# Adeeba Tabassum on Tal

## Headline

Java Backend Developer \| Java · SpringBoot · Microservices · AWS \| Amazon Connect · NICE CXOne · Zoom CC · Genesys \| Banking & Healthcare \| Open to Relocation

## About

Most contact center teams I work with have the platforms\. What they're missing is the layer that makes them actually work together\. Agents are picking up calls with no context\. Patient records sitting in Epic, account data locked in Symitar, CRM updates lagging behind — all because the backend integration isn't there\. That gap is exactly what I build\. Over the last three years I've connected systems that weren't designed to talk — Genesys Cloud, Amazon Connect, NICE CXOne, Zoom Contact Center on the front end; Epic, Symitar, SymXChange on the back\. The result: agents have live member data before the call connects, IVR flows that actually know who's calling, and banking workflows that surface the right information without a single manual step\. I don't hand off at the API boundary\. I stay in — system design, microservices, AWS deployment, UAT — until it's live and the client is happy\. That's how I've maintained 99\.5% uptime across every production deployment I've owned\. Three years in, I've already hit most of the edge cases\. Which means fewer surprises mid\-sprint for the teams I work with\. If you're working on something where the integration is the hard part — not an afterthought — let's talk\. Tech Stack: Java · Spring Boot · Microservices · AWS Lambda · REST/SOAP APIs · OAuth2/JWT · Genesys Cloud CX · Amazon Connect · NICE CXOne · Zoom Contact Center · Symitar \(Jack Henry\) · SymXChange · Epic Healthcare · MySQL 📩 adeebatabassum87@gmail\.com \| Open to remote & relocation

## Location

Delhi

## Work experience

Software Developer at NovelVox, Apr 2026 \- Present · 3 mos, • Architected 8\+ Spring Boot microservices for Banking and Healthcare clients by designing scalable CTI workflows and backend automation systems, supporting 10,000\+ daily transactions in production\. • Delivered a fully cloud\-native Contact Center integration for a US Credit Union by leveraging AWS Lambda, S3, API Gateway, CloudFront, and VPC on Zoom Contact Center, enabling zero\-downtime scalability from day one\. • Reduced system downtime by 40% during a live platform migration by engineering Spring\-based integration services that moved a transit client from Cisco Finesse to NICE CXOne without interrupting operations\. • Enabled secure real\-time banking access for 50,000\+ customers by developing IVR\-level REST APIs for Telephone Banking across three US Credit Unions, supporting live balance inquiries and transaction processing\. • Cut database query response time by 45% by redesigning MySQL schemas and applying targeted indexing strategies across high\-traffic banking and healthcare data layers\. • Maintained 99\.5% production uptime across all client deployments by owning the full SDLC — from requirements and design through UAT and go\-live — in collaboration with global cross\-functional teams\.

Associate Software Developer at NovelVox, Feb 2023 \- Apr 2026 · 3 yrs 3 mos, • Accelerated delivery across 6\+ enterprise client projects by developing and enhancing Spring Boot microservices for real\-time CTI workflows, core banking integrations, and backend automation\. • Improved agent efficiency for a large Healthcare contact center by building a custom Epic CTI Connector that surfaced live patient data on screen before agents picked up the call\. • Secured API communication across all Banking and Healthcare integrations by implementing OAuth2, JWT, and JWK authentication protocols, meeting enterprise\-grade compliance standards\. • Delivered Symitar and SymXChange integrations for multiple US Credit Unions by building custom backend applications that surfaced real\-time member data directly within agent workflows\. • Enabled Amazon Connect\-based telephony banking for Tinker FCU by building Agent Accelerator and IVR API integrations, reducing manual lookup time for agents handling live customer calls\. • Earned 3× Pat on the Back awards and direct client appreciation from two Credit Union clients by consistently delivering integrations on time with zero critical post\-launch defects\. • Onboarded and upskilled junior developers by leading code reviews and knowledge\-sharing sessions on Spring Boot best practices, reducing onboarding time and improving team code quality\.

Web Development Intern at Prayaana Labs, May 2022 \- Nov 2022 · 7 mos, Kerala, India, • Built and maintained websites using WordPress, PHP, and MySQL, improving overall site functionality and user experience\. • Developed an RG Dashboard using PHP, enabling efficient tracking and reporting of organizational data\. • Designed and integrated dynamic forms for data collection, boosting user engagement\. • Fixed bugs, optimized performance, and ensured smooth website operations with regular maintenance and updates\.

## Education

Bachelor of Technology, Computational Science, Axis Institute Of Technology And Management

[View the original profile](https://tal.club/meet/adeeba-tabassum)

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