Addula Philip Stevenson profile photo 1 on Tal

Addula Philip Stevenson

Friendly Technical Support representative keen to help customers maximize product impact and usability

Hyderabad

2+ years of work experience

Jun 20265 moPresent

Mohali

Deal with issues of post order queries of Apple's products on chat for shipment issues, trade-in queries and submit tickets for backend team to investigate and resolve and update the customers based out in US & CA
Verizon
Dec 202410 mosSep 2025

Hyderabad, Telangana, India

In-bound call handling assistance with billing queries and tech solutions to existing wireless Verizon US customers also upsell value-add services
Bell Techlogix, Inc.
Jul 20238 mosFeb 2024

Hyderabad, Telangana, India

Jul 20197 mosJan 2020

Addula’s AI Stack

claude
claude

Education

Mathematics, physics and chemistry

kites junior college

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Addula Philip Stevenson on Tal

Headline

Friendly Technical Support representative keen to help customers maximize product impact and usability

About

Experienced Technical Support Specialist with a demonstrated history of working in the information technology and services Used remote login tools to assist clients with technical and product questions Skilled in Analytical Skills, Complaint Management, Persuasive Speaker, Customer Service and Problem Solving.

Location

Hyderabad

AI stack

claude

Work experience

Operations customer expert I at Teleperfomance, Jun 2026 - Present · 5 mo, Mohali, Deal with issues of post order queries of Apple's products on chat for shipment issues, trade-in queries and submit tickets for backend team to investigate and resolve and update the customers based out in US & CA

Technical Support Specialist at Verizon, Dec 2024 - Sep 2025 · 10 mos, Hyderabad, Telangana, India, In-bound call handling assistance with billing queries and tech solutions to existing wireless Verizon US customers also upsell value-add services

Service Desk Analyst at Bell Techlogix, Inc., Jul 2023 - Feb 2024 · 8 mos, Hyderabad, Telangana, India

Customer Service Representative at Magus Customer Dialog Pvt Ltd, Jul 2019 - Jan 2020 · 7 mos

Education

Mathematics, physics and chemistry, kites junior college

Addula Philip Stevenson - Operations customer expert I in Hyderabad | Tal