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Adarsh Verma

Senior associate at Tata Consultancy Services

Kolkata

7+ years of work experience

Tata Consultancy Services
Apr 20241 yr 9 mosDec 2025

Led the adoption of ITIL V4 framework to align IT services with business requirements, improving customer satisfaction by 25%. Streamlined incident resolution processes in ServiceNow, leading to a 30% increase in resolution speed. Performed root cause analysis (RCA) on major incidents, identifying trends and reducing reoccurring issues by 20%. Handled high-priority incidents in compliance with strict SLA guidelines. Scheduling the major calls after identifying the issues. Also, taking calls for the incident quality and service review calls with clients. Supervised team performance and collaborated with management to minimize operational loopholes. Provide feedback to the management regarding the dashboard trend and focusing on service improvement areas. Supporting an e-commerce operations by monitoring the dashboard and their websites.
Tata Consultancy Services
Jul 202310 mosApr 2024

Identified employee training requirements and coordinated sessions as per project needs. Developed comprehensive dashboards to provide management with a clear view of the training process. Maintained trackers and reports to monitor quarterly training fulfillment. Developed a blended learning program for 500+ FTEs, resulting in a 20% increase in product knowledge retention. Facilitated leadership development workshops for 200+ managers, receiving an average participant rating of 4.8/5.
Tata Consultancy Services
May 20212 yrs 3 mosJul 2023

Manage end-to-end hiring process for 50+ roles annually, decreasing average time-to-fill from 45 to 30 days. Implemented new LinkedIn Recruiter sourcing strategies, increasing the pipeline of qualified candidates for technical roles by 40%. Conducted targeted Boolean searches and screened candidates, resulting in 30+ hires in specialized niche roles. Reduced cost-per-hire by 15% by implementing a new employee referral program.
Aug 20192 mosSep 2019

Greater Kolkata Area

Done EDA for the data sets by using python. And after the internship I have made the project in credit card visualization.
Tata Consultancy Services
Jun 20153 yrs 2 mosJul 2018

Kolkata, West Bengal, India

Increased loan origination volume by 40% through strategic marketing and networking with local real estate agents and financial planners. Managed a diverse portfolio of over 500+ clients, achieving an 85% loan approval rate. Ensured 100% compliance with federal and state lending regulations (RESPA, TILA). Maintained strict adherence to lending guidelines, reducing loan application errors by 25%. Originates, processes, and closes residential mortgage loans, averaging $20M+ in annual production. Coordinated with underwriting, processing, and closing departments to ensure on-time closings.

Education

Master of Business Administration - MBA, Business Analytics(Major)

techno india

20182 yrs2020

Bachelor of Business Administration - BBA

Asansol Engineering College 108

20123 yrs2015

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Headline

Senior associate at Tata Consultancy Services

About

Experienced associate with a good history of services sector industry. Skilled in Agile methodology project, service management, incident management, monitoring dashboard, New relic monitor, Communication, Work Allocation, Data Visualization, Data Collection, Microsoft Excel and little bit technical knowledge . Strong professional post graduated from Techno India . In TCS I am working as a senior associate for an ecommerce retail project

Location

Kolkata

Work experience

Ecommerce Specialist- Shift Lead at Tata Consultancy Services, Apr 2024 - Dec 2025 · 1 yr 9 mos, Led the adoption of ITIL V4 framework to align IT services with business requirements, improving customer satisfaction by 25%. Streamlined incident resolution processes in ServiceNow, leading to a 30% increase in resolution speed. Performed root cause analysis (RCA) on major incidents, identifying trends and reducing reoccurring issues by 20%. Handled high-priority incidents in compliance with strict SLA guidelines. Scheduling the major calls after identifying the issues. Also, taking calls for the incident quality and service review calls with clients. Supervised team performance and collaborated with management to minimize operational loopholes. Provide feedback to the management regarding the dashboard trend and focusing on service improvement areas. Supporting an e-commerce operations by monitoring the dashboard and their websites.

Learning And Development Specialist at Tata Consultancy Services, Jul 2023 - Apr 2024 · 10 mos, Identified employee training requirements and coordinated sessions as per project needs. Developed comprehensive dashboards to provide management with a clear view of the training process. Maintained trackers and reports to monitor quarterly training fulfillment. Developed a blended learning program for 500+ FTEs, resulting in a 20% increase in product knowledge retention. Facilitated leadership development workshops for 200+ managers, receiving an average participant rating of 4.8/5.

Technical Recruiter at Tata Consultancy Services, May 2021 - Jul 2023 · 2 yrs 3 mos, Manage end-to-end hiring process for 50+ roles annually, decreasing average time-to-fill from 45 to 30 days. Implemented new LinkedIn Recruiter sourcing strategies, increasing the pipeline of qualified candidates for technical roles by 40%. Conducted targeted Boolean searches and screened candidates, resulting in 30+ hires in specialized niche roles. Reduced cost-per-hire by 15% by implementing a new employee referral program.

Summer Intern at Agitechavids, Aug 2019 - Sep 2019 · 2 mos, Greater Kolkata Area, Done EDA for the data sets by using python. And after the internship I have made the project in credit card visualization.

Workflow Specialist at Tata Consultancy Services, Jun 2015 - Jul 2018 · 3 yrs 2 mos, Kolkata, West Bengal, India, Increased loan origination volume by 40% through strategic marketing and networking with local real estate agents and financial planners. Managed a diverse portfolio of over 500+ clients, achieving an 85% loan approval rate. Ensured 100% compliance with federal and state lending regulations (RESPA, TILA). Maintained strict adherence to lending guidelines, reducing loan application errors by 25%. Originates, processes, and closes residential mortgage loans, averaging $20M+ in annual production. Coordinated with underwriting, processing, and closing departments to ensure on-time closings.

Education

Master of Business Administration - MBA, Business Analytics(Major), techno india

Bachelor of Business Administration - BBA, Asansol Engineering College 108