Headline

CSA @ Adarsh Manoj | Experienced In Customer Support

About

Adarsh Manoj combines a Adavance diploma in Film/Cinema/Video Studies from Goodness & Co. with professional experience as a Freelance Photographer. Their background includes expertise in multimedia and design, supported by skills in Microsoft Office and troubleshooting. Previous roles as a Support Specialist at Jio and Service Specialist in telecommunications, CSA in Amazon.com hig Experience in handling international clients USA & Canada further demonstrate their versatility. Their educational foundation also includes studies in English Literature and multimedia design, contributing to a unique blend of creative and technical competencies.

Location

Kerala

AI stack

claude

gemini

meta

notebooklm

openai

Adobe Firefly

Work experience

Customer Support Specialist at Randstad India, Oct 2024 - Sep 2026 · 1 y 11 mo, Kochi, Kerala, India, As an experienced International Customer Support Specialist, I provided top-tier service for Amazon.com (USA) and Amazon.ca (Canada) customers, ensuring satisfaction across diverse regions and time zones. My role involved managing a high volume of customer interactions via email, chat, and phone, with a strong focus on empathy, problem-solving, and first-contact resolution. Key Responsibilities: Delivered exceptional support for a wide range of issues including order tracking, returns, refunds, product inquiries, and account concerns. Assisted customers in both English and region-specific contexts, adapting communication style to suit cultural expectations. Handled escalations and complex issues with professionalism, ensuring a positive resolution and maintaining brand trust. Collaborated with internal teams to report recurring issues and contributed to process improvement initiatives. Maintained detailed records of customer interactions and followed up when necessary to ensure issues were fully resolved. Consistently met or exceeded performance metrics including CSAT (Customer Satisfaction Score), response time, and resolution rate. Skills & Tools Used: CRM Platforms (Amazon internal tools, Zendesk, Salesforce) Multichannel Communication (Email, Chat, Voice Support) Conflict Resolution & Emotional Intelligence Time Management & Remote Work Adaptability Knowledge of Amazon policies, procedures, and customer service standards

Service Specialist at Telecommunication, May 2025

Support Specialist at Jio, Nov 2025

Freelance Photographer at Adarsh Manoj, Nov 2025

Education

Master's Degree, Film/Cinema/Video Studies, GOODNESS & CO

Bachelor of Science, English Literature (British and Commonwealth), S.N. College Banga