---
title: "Adarsh Johri - Center Lead in Madhya Pradesh | Tal"
description: "Meet Adarsh Johri, Operations & Customer Success Team Lead | Ex-Adobe & Infosys | Scrum & Lean Six Sigma AI Certified | 4+ Yrs Leading Global Teams, SLA Compliance & Process Optimization based in Madhya Pradesh."
image: "https://tal.club/meet/adarsh-johri/share-image"
---

# Adarsh Johri on Tal

## Headline

Operations & Customer Success Team Lead \| Ex\-Adobe & Infosys \| Scrum & Lean Six Sigma AI Certified \| 4\+ Yrs Leading Global Teams, SLA Compliance & Process Optimization

## About

Data\-driven Operations and Customer Success Leader with 4\+ years of experience directing cross\-functional teams across the US, UK, EMEA, and Middle East regions\. Proven track record managing teams of 10–15 members within high\-growth SaaS and enterprise BPO environments, seamlessly bridging the gap between technical execution and business strategy\. I specialize in protecting and scaling revenue by building high\-performing support ecosystems , driving 100% SLA compliance, and systematically eliminating operational inefficiencies\. By combining a technical foundation \(B\.Tech in Computer Science\) with official certifications in Agile/Scrum and Lean Six Sigma AI methodologies , I design workflows that optimize key metrics like CSAT, AHT, and FCR\. Key Professional Milestones: 📈 Revenue & Retention: Facilitated a 20% revenue growth trajectory via strategic customer retention initiatives at Webgility and drove a 30% client retention increase at Adobe\. ⚡ Process Optimization: Enhanced overall team efficiency by 25% at MAVIP Group through structured workforce scheduling, KPI mapping, and rigorous dashboard tracking\. 🛠️ Downtime Mitigation: Reduced operational downtime by 25% at Infosys by deploying proactive system monitoring and implementing swift Root Cause Analysis \(RCA\)\. 👥 Leadership & Coaching: Spearheaded training, onboarding, and performance interventions to significantly boost agent utilization while controlling attrition\. Core Competencies & Tools: 🔹 Frameworks: Agile / Scrum, Lean Six Sigma AI, Root Cause Analysis \(RCA\), SLA & KPI Optimization 🔹 Operations: Workforce Planning, MIS Dashboarding, Attrition Control, Stakeholder Communication 🔹 Technology Stack: ServiceNow, Zendesk, MS Excel, Customer Success Platforms I am actively exploring global opportunities \(open to relocation and visa\-sponsored positions\) in Customer Success Management \(CSM\), Technical Account Management \(TAM\), and Customer Success Operations\. 🌐 Let’s connect or reach out directly at adarshjohri29@gmail\.com

## Location

Madhya Pradesh

## Work experience

Center Lead at MAVIP, Dec 2025 \- Feb 2026 · 3 mos, On\-site

Process Specialist at Infosys, Sep 2025 \- Dec 2025 · 4 mos, Pune District

Health and well\-being at Career Break, Jun 2025 \- Sep 2025 · 4 mos

CSS Technician at Webgility, Apr 2024 \- Jun 2025 · 1 yr 3 mos

Associate Technical Consultant at Adobe, May 2023 \- Feb 2024 · 10 mos, Noida, Uttar Pradesh, India

## Education

Bachelor of Technology \- BTech, Computer Science, Rajiv Gandhi Prodyogiki Vishwavidyalaya

HSSC, PCM, D\.M\.A\.

[View the original profile](https://tal.club/meet/adarsh-johri)

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