Adarsh Sharma profile photo 1 on Tal

Adarsh Sharma

Senior Customer Service Representative at Everise

Mohali district

5+ years of work experience

EVERISE (United Healthcare)
Sep 20251 yrPresent

Assisted Members with inquiries regarding Healthcare and services.• Resolved Members complaints through effective communication and problem-solving skills.• Documented members interactions using company software systems accurately.• Developed strong relationships with members to ensure their satisfaction and loyalty.
TaskUs
Jun 20232 yrs 4 mosSep 2025

Provided expert guidance on best practices for customer solutions.• Analyzed client feedback to improve operational processes.• Maintained up-to-date knowledge of product.• Developed training materials for new hires and existing staff.• Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
Alorica (DoorDash&GooseHead Insurance)
Feb 20221 yr 4 mosMay 2023

Assisted customers with order and insurance inquiries.• Documented customers account about order status, billing procedures, processed payments, and account status.
Teleperformance (Xiaomi)
Feb 20211 yr 1 moFeb 2022

Assisted customers with order inquiries and issue resolutions.• Maintained knowledge of products and services for effective support.
Everise
- NowPresent

Education

10th, Art/Art Studies, General

Government Model senior secondary school

12th, Art/Art Studies, General

Government Model senior secondary school, Chandigarh

Join Adarsh and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Adarsh Sharma on Tal

Headline

Senior Customer Service Representative at Everise

About

Results-driven customer service professional with 5 years of experience delivering world-class support in the BPO industry. Skilled in handling high-volume inbound and outbound interactions while maintaining exceptional customer satisfaction scores. Strong communicator with expertise in problem resolution, client relationship management, and meeting performance KPIs. Committed to providing seamless customer experiences and contributing to team success.

Location

Mohali district

Work experience

Senior Customer Service Representative at EVERISE (United Healthcare), Sep 2025 - Present · 1 yr, Assisted Members with inquiries regarding Healthcare and services.• Resolved Members complaints through effective communication and problem-solving skills.• Documented members interactions using company software systems accurately.• Developed strong relationships with members to ensure their satisfaction and loyalty.

Specialist at TaskUs, Jun 2023 - Sep 2025 · 2 yrs 4 mos, Provided expert guidance on best practices for customer solutions.• Analyzed client feedback to improve operational processes.• Maintained up-to-date knowledge of product.• Developed training materials for new hires and existing staff.• Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.

Customer Service Representative at Alorica (DoorDash&GooseHead Insurance), Feb 2022 - May 2023 · 1 yr 4 mos, Assisted customers with order and insurance inquiries.• Documented customers account about order status, billing procedures, processed payments, and account status.

Customer Service Representative at Teleperformance (Xiaomi), Feb 2021 - Feb 2022 · 1 yr 1 mo, Assisted customers with order inquiries and issue resolutions.• Maintained knowledge of products and services for effective support.

Senior Customer Service Representative at Everise

Education

10th, Art/Art Studies, General, Government Model senior secondary school

12th, Art/Art Studies, General, Government Model senior secondary school, Chandigarh

Adarsh Sharma - Senior Customer Service Representative in Mohali district | Tal