---
title: "Abishek Raj - Technical Support Engineer in Chennai | Tal"
description: "Meet Abishek Raj, Technical Support Engineer | Scaling Customer Success through Rapid Troubleshooting & 100% SLA Compliance based in Chennai."
image: "https://tal.club/meet/abishek-raj/share-image"
---

# Abishek Raj on Tal

## Headline

Technical Support Engineer \| Scaling Customer Success through Rapid Troubleshooting & 100% SLA Compliance

## About

I don’t just "fix tickets\." I build the bridge between complex technical issues and seamless customer experiences\. At Movate, I’ve learned that technical support isn’t just about knowing the software, it’s about understanding the person on the other side of the screen and the business impact of every minute of downtime\. I specialize in taking high\-pressure incidents and turning them into resolved, documented successes\.

## Location

Chennai

## Work experience

Technical Support Engineer at Movate, Nov 2025 \- Present · 7 mos, Chennai, Tamil Nadu, India, Directed end\-to\-end incident resolution for enterprise\-level clients, maintaining a 100% SLA compliance rate across high\-priority tickets\. Streamlined system operations by identifying recurring technical bottlenecks, resulting in a 20% reduction in repeat support requests\. Authored 20\+ technical SOPs and knowledge base articles, improving team onboarding efficiency and troubleshooting speed\.

Technical Support Executive at Hexaware Technologies, Mar 2025 \- Nov 2025 · 9 mos, Chennai, Tamil Nadu, India, Managed client interactions via voice and non\-voice channels, resolving technical issues efficiently within SLA targets\. Identified process inefficiencies and proposed workflow improvements to enhance operational effectiveness\. Maintained accurate records of customer interactions to support compliance and quality assurance protocols\. Collaborated with cross\-functional teams to update process documentation and knowledge bases\. Ensured strict adherence to data privacy policies while handling sensitive customer information\.

Chat Support Associate at Sutherland, Mar 2023 \- Jan 2025 · 1 yr 11 mos, Chennai, Tamil Nadu, India, Led a top\-performing Customer Service team at Sutherland Global Services, fostering a culture of excellence and innovation\. • Implemented positive leadership strategies to empower team members and drive accountability\. • Conducted regular team meetings to celebrate achievements and provide constructive feedback for growth\. • Prioritized skill development and growth opportunities for team members to thrive personally and professionally\.

## Education

Master's degree, Computer Software Technology/Technician, Vels University

Bachelor's degree, Computer Science, Vels University

[View the original profile](https://tal.club/meet/abishek-raj)

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