Abinaya Chandran
Implementation Specialist | ITSM Solutions | Freshservice | Workflow Automation | SLA Management | Reporting | Incident, Problem & Change Management | End-to-End Projects
Chennai
1+ year of work experience
Dec 20256 mosPresent
On-site
Jun 20251 yrPresent
Karaikkudi, Tamil Nadu, India
I am currently completing a 6-month internship as a Junior Implementation Consultant, gaining hands-on experience with Freshservice and Freshdesk modules such as Incident, Service Request, Change, Reports & Analytics, Onboarding, and Offboarding. I have worked on 15 real-time, client-facing implementation projects, which has strengthened my understanding of end-to-end ITSM and customer support processes.
Education
Bachelor of Engineering - BE, Computer Science and Engineering
Mountzion college of engineering and technology
20214 yrs2025
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