Headline

Senior Technical Program Manager @ Swiggy

About

With over 9 years of experience, I specialize in leading large-scale technical initiatives that drive platform engineering, infrastructure modernization, and AI-enabled operational excellence. At Swiggy, I lead transformative programs, including tech simplification, reliability optimization, and cloud migration, partnering with CTOs, VPs, and engineering leaders to align infrastructure goals with strategic business outcomes. My work has enhanced platform uptime, reduced critical incidents, and delivered substantial cost savings. Proficient in generative AI, incident management, and cloud migration, I am passionate about delivering measurable impact through collaboration and innovation. By employing product thinking and governance frameworks, I enable decision-making and enhance engineering productivity across our organization. Looking for high ownership roles in tech and product.

Location

Bengaluru

AI stack

claude

codex

gemini

notebooklm

Work experience

Senior Technical Program Manager at Swiggy, May 2024 - Present · 2 yrs 4 mos, Drove org-wide Tech Simplification & Infra Modernization, leading 60+ teams across 7 orgs; delivered ₹11 Cr+ annual savings, 75 % Sev-1 reduction, and uptime improvement from 99.3 → 99.9 %. Orchestrated the NYE Scale-Up and Reliability programs, ensuring seamless performance during national peaks through structured chaos testing and real-time observability. Built governance frameworks (Slack automation bot Remy, Gemini-powered summaries) improving reporting hygiene and decision velocity by 80 %. Partnered with PSE, Engineering leaders (DOE,AVP, CTO), and DevOps to align infra/ platform simplfication with business outcomes; applying product thinking to scope problems, balance trade-offs, and drive measurable impact.

Technical Program Manager at Swiggy, Feb 2022 - May 2024 · 2 yrs 4 mos, • Managed critical incidents to ensure business continuity and implemented best practices for operational excellence. • Led Gen-AI adoption across customer support, data science, and engineering, building AI-powered workflows for RCA discovery, insight generation, and automated leadership reporting. • Executed security programs and oversaw system and data migration to enhance data protection and operational efficiency.

Software Engineer-2 at Citrix, Apr 2020 - Feb 2022 · 1 yr 11 mos, Bengaluru, Karnataka, • Led the implementation of the Japanese IME feature in Office 365, securing a $2 million deal with Citrix. • Directed global product development of Citrix Workspace for iOS, resulting in over 50 successful application releases. • Oversaw automation process for Citrix browser feature, now serving a user base of over 35,000.

Software Engineer-1 at Citrix, Sep 2018 - Mar 2020 · 1 yr 7 mos, Bengaluru, Karnataka, • Designed and developed a keyboard automation tool for Citrix iOS Workspace, reducing manual testing efforts by 97%. • Initiated and organized "Gaining the Edge" engagement sessions for team members, fostering a culture of collaboration and innovation.

Associate Software Engineer at OpenText, Jul 2017 - Aug 2018 · 1 yr 2 mos, Bengaluru Area, India, • Engaged in brainstorming sessions to contribute innovative solutions for proof-of-concept projects. • Developed and debugged both backend and frontend code for ZenWorks product. • Conducted automation testing to ensure product quality and performance. • Collaborated with team members to deliver high-quality software solutions.

Summer Research Intern at DRDO, May 2016 - Jul 2016 · 2 mo, Balasore Area, India, Classified

Education

Engineer’s Degree, Computer Science, National Institute of Technology Rourkela