Abilesh Suthaveeran
Project Administrator | Service Delivery Coordinator | Agile Project Coordinator | PMO Support | LMS & SaaS Operations
Chennai
8+ years of work experience
Jan 20242 yrs 6 mosPresent
Singapore, Singapore
Spearheaded cross-functional project planning and prioritization across departments, ensuring timely delivery of milestones through effective task assignment and coordination.
Orchestrated security testing efforts, consolidated results, and collaborated with vendors to block and verify Indicators of Compromise (IOCs), enhancing threat response capabilities.
Managed strategic vendor partnerships, including contract fulfillment, documentation oversight, and feature enhancements on maintenance projects.
Designed and implemented IT Service Management (ITSM) frameworks, including SLAs, escalation protocols, and L1/L2/L3 support structures, resulting in faster issue resolution times.
Oversaw enterprise-level change, patch, and instance management strategies aligned with governance and compliance standards.
Served as the single point of contact (SPOC) for all client support escalations, ensuring seamless communication and timely resolution.
Delivered multiple high-impact client engagements, fostering trust-based relationships and contributing to increased client retention.
Provided end-to-end application support for SumTotal LMS, coordinating upgrades, patches, and testing across internal teams.
Maintained high service quality through detailed MOM documentation, issue tracking, and KPI dashboard reporting.
Resolved complex technical issues, supported UAT processes, and ensured compliance readiness during audits.
Administered Atlassian tools (Jira & Confluence), including user role configuration, project creation, workflow customization, and team collaboration improvements.
Facilitated account management tasks, including completion of Certificates of Completion (COCs) and billing coordination.
Built and maintained strong relationships with key vendors such as AWS and Atlassian.
May 20212 yrs 8 mosDec 2023
India
Responsible for establishing and implementing assigned service scope, IT Service management
processes and SLAs. Managing all service support aspects – L1,L2, L3, enhancements and SPOC for
all support related escalations. Establishing strategy and processes for communication, reporting,
testing, patching, Incident management, change management, security.
Managed partnerships with vendors while overseeing project documentation, contract fulfillment, and feature enhancement on maintenance projects.
Delivered multiple high-impact client projects(where client's have the most say), building good relationships with them which in-turn helped to buy more time during delivery timeline and issue resolution.
Provided application support for SumTotal LMS .Maintained service quality and operational reporting via MOM documentation, issue tracking, and KPI dashboards.
Researched and resolved technical issues; supported UAT, Technical documation, compliance documentation with Handover, Decommissioning, and service delivery audits.
Manage and coordinating building relationship with vendors like AWS, Ingram Micro, Atlassian.
Contributed to projects focusing on Learning Management Systems (LMS) utilizing Moodle, providing deployment and maintenance support. SCROM updates.
Account management support getting monthly reports for vendors, approvals from clients and getting the COC's done and billings sorted
Coordinated monthly dependency checks for mobile app projects using OWASP Dependency-Check, ensuring early identification of vulnerable packages. Reviewed and remediated vulnerabilities based on Nessus scan reports, collaborating with development teams for timely patching.
Executed penetration tests and Dynamic Application Security Testing using Burp Suite toidentifying vulnerabilities such as XSS, SQL Injection, and improper session handling.Ran Static Application Security Testing (SAST) using SonarQube to detect code-level security issues and improve overall code quality
Nov 20206 mosApr 2021
Greater Chennai Area
Managed monthly statutory compliance (CLRA & Factory Audit) projects for Dr. Reddy’s Labs, Invesco, ACT Corp, TANGEDCO, and associated vendors across India.
Collaborated with developers and product stakeholders and added data's to build CompulseO, an in-house Cloud based digital audit platform to streamline auditing and record-keeping processes for clients and vendors.
Responded to and resolved Employee Provident Fund (EPF) and Employee State Insurance (ESI) queries from clients and their employees, ensuring compliance and service excellence.
Created and updated EPF/ESI numbers and accounts, validated and uploaded ECR (Electronic Challan cum Return) reports to statutory portals.
Organized and coordinated webinars and corporate events for the CEO and TSG leadership group, managing logistics and communication.
Acted as liaison with statutory authorities, ensuring seamless compliance communication and resolution of queries.
May 20191 yr 6 mosOct 2020
Chennai, Tamil Nadu, India
Created and validated Professional Tax (PT) reports, maintained CLRA monthly registers for all clients, and ensured timely PT remittance.
Managed monthly statutory compliance (CLRA & Factory Audit) projects for Dr. Reddy’s Labs, Invesco, ACT Corp, TANGEDCO, and associated vendors across India.
Coordinated with on-site teams for submission and preparation of CLRA audit documentation, ensuring regulatory alignment and timely reporting.
Collaborated with developers and product stakeholders to build CompulseO, an in-house digital audit platform to streamline auditing and record-keeping processes for clients and vendors.
Responded to and resolved Employee Provident Fund (EPF) and Employee State Insurance (ESI) queries from clients and their employees, ensuring compliance and service excellence.
Created and updated EPF/ESI numbers and accounts, validated and uploaded ECR (Electronic Challan cum Return) reports to statutory portals.
Organized and coordinated webinars and corporate events for the CEO and TSG leadership group, managing logistics and communication.
Acted as liaison with statutory authorities, ensuring seamless compliance communication and resolution of queries.
Dec 20185 mosApr 2019
Chennai, Tamil Nadu, India
Led end-to-end project management, crisis resolution, and client engagement for Customer Experience (CX) and Employee Experience (EX) product implementations.
Collaborated with leadership teams to improve product strategy, user interface, and technology roadmap across CX/EX platforms.
Successfully implemented and deployed 3DVOC (Three Dimensional Voice of Customer) for:
Radisson Hotels for TN locations.
The Serai (A unit of Café Coffee Day) across multiple locations in India.
Designed and launched customized CX and EX surveys tailored to diverse client requirements, ensuring actionable insights and measurable outcomes.
Created client proposals, presentations, and business solutions aligned with stakeholder needs and objectives.
Negotiated and built relationships with potential clients to support business development and product adoption.
Resolved a critical financial bottleneck by recovering over 10 months of pending dues within a single month.
Validated and generated detailed analytics and reports from EX survey data for internal and client use.
Aug 20171 yr 4 mosNov 2018
Chennai
Led end-to-end project management for multiple projects, including planning, execution, client interaction, team coordination, and delivery.
Conducted competitor analysis, developed proposals, facilitated stakeholder interviews, and gathered detailed client requirements.
Actively managed client relationships—building rapport, maintaining trust, and securing repeat business and referrals across diverse budgets.
Supported HR operations: scheduled interviews, coordinated onboarding, tracked attendance, and collaborated with finance on salary processing.
Worked closely with the CEO and cross-functional teams to ensure smooth project knowledge transfer, resource planning, and operational efficiency.
Key Achievements:
Built a rapid response and feedback system to accelerate client communication, reducing project delays and enhancing satisfaction.
Designed reusable templates and documentation for small-scale projects, improving delivery speed and quality while optimizing resource use.
Implemented a session-by-plan model enabling the internal team to manage multiple ongoing projects simultaneously and effectively.
Successfully handled post-sales follow-up and collections, securing payments for 90% of completed projects through consistent client engagement.
Revived stalled projects by addressing client concerns, re-aligning expectations, and converting dormant leads into active, billable work.
Improved company profitability by aligning manpower allocation with project value and deadlines, ensuring cost-effective execution.
Served as Reservation Agent for clients resort/hotel at multiple location—achieved an 80% conversion rate on inquiry calls through effective communication and persuasion.
Education
Bachelor of Engineering - BE, Electrical and Electronics Engineering
Jerusalem College of Engineering - India
20113 yrs2014
Polytechnic, Electrical and Electronics Engineering
Bharath Institute of Higher Education and Research
20083 yrs2011
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