abigail bhakre profile photo 1 on Tal

abigail bhakre

24/7.ai

Ulhasnagar

16+ years of work experience

[24]7.ai
Nov 20215 yrsPresent

Bengaluru, Karnataka, India

[24]7.ai
Nov 20211 moNov 2021

Bengaluru, Karnataka, India

Accenture
Aug 20183 yrs 4 mosNov 2021

Bengaluru, Karnataka, India

Handle multiple vendor trainers to upskill the trainers, manage their performance. Created framework for trainer performance management, trainer efficiency report, trainer utilisation report, training tracker. Run projects that standardized the training team process across all vendors. Implemented WBTs to ensure interactive training sessions and self paced learning for participants. Been a part testing and launching new products.
Jun 20162 yrs 3 mosAug 2018

Mumbai, Maharashtra, India

Conducted new joiner training, refresher training, new product training, BQ management. Created templates and scripts for email and chat customer support team. Handled the escalation queues for high priority customers. Handled end to end transition for Jio money app which included testing the app.
Housing.com
Jan 20142 yrs 6 mosJun 2016

Mumbai, Maharashtra, India

Conducted new joiner training, refresher training, new product training. Created the LG and PG, created scripts and templates for email and chat customer support team.
Convergys
Apr 20104 yrs 9 mosDec 2014

conducted new joiner training, refresher training, BQ management, communication coaching. Led the calibration calls with quantity team.

abigail’s AI Stack

claude code
claude code
openai
openai
Canva Magic Studio
Canva Magic Studio

Education

Mumbai University Mumbai

Bachelor of Commerce (B.Com.), Advertising

Mumbai University Mumbai

20101 yr2011

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Headline

24/7.ai

Location

Ulhasnagar

AI stack

claude code

openai

Canva Magic Studio

Work experience

Manager Learning and Development at [24]7.ai, Nov 2021 - Present · 5 yrs, Bengaluru, Karnataka, India

training manager learning and development at [24]7.ai, Nov 2021 - Nov 2021 · 1 mo, Bengaluru, Karnataka, India

instructor senior analyst at Accenture, Aug 2018 - Nov 2021 · 3 yrs 4 mos, Bengaluru, Karnataka, India, Handle multiple vendor trainers to upskill the trainers, manage their performance. Created framework for trainer performance management, trainer efficiency report, trainer utilisation report, training tracker. Run projects that standardized the training team process across all vendors. Implemented WBTs to ensure interactive training sessions and self paced learning for participants. Been a part testing and launching new products.

Senior Instructor at Reliance Jio Infocom Limited, Jun 2016 - Aug 2018 · 2 yrs 3 mos, Mumbai, Maharashtra, India, Conducted new joiner training, refresher training, new product training, BQ management. Created templates and scripts for email and chat customer support team. Handled the escalation queues for high priority customers. Handled end to end transition for Jio money app which included testing the app.

Instructor at Housing.com, Jan 2014 - Jun 2016 · 2 yrs 6 mos, Mumbai, Maharashtra, India, Conducted new joiner training, refresher training, new product training. Created the LG and PG, created scripts and templates for email and chat customer support team.

universal trainer at Convergys, Apr 2010 - Dec 2014 · 4 yrs 9 mos, conducted new joiner training, refresher training, BQ management, communication coaching. Led the calibration calls with quantity team.

Education

Bachelor of Commerce (B.Com.), Advertising, Mumbai University Mumbai

abigail bhakre - Manager Learning and Development in Ulhasnagar | Tal