Headline

Structured, first-principles thinker with around 5 years of experience across B2C businesses and consumer services.

About

With extensive experience in project and operations management, I focus on delivering results that improve efficiency, quality, and revenue. Currently, I work as a Project Manager at Iraj Evolution Design Company, managing 15 projects across three countries, achieving zero escalations and a 10% increase in referral orders. I bring expertise in program management, operations optimization, and data-driven decision-making. My experience spans managing budgets, improving delivery timelines, and driving revenue, while ensuring quality and compliance across manufacturing and educational program operations. My Key Highlights: 🔹Delivered multiple initiatives 15% under budget and 20% ahead of schedule, contributing to ₹64 crore in revenue. 🔹Led CRM and operations transformations, reducing drop-offs by 27%, processing time by 41%, and boosting SLA compliance to 96.6%. 🔹Increased lead-to-admit conversions by 25% by integrating financial assistance at key stages in student admission processes. 🔹Managed end-to-end operations for IIMK, LIBA BA, and IIITB Data Science programs, optimizing costs by 10% and reducing SME onboarding time by 25%. 🔹Experienced in managing teams of 80+ professionals, ensuring delivery of complex projects with precision and accountability. I am Skilled in: SQL Dashboards | Data Analytics | Process Improvement | Project Planning | Operational Efficiency I am open to connecting with professionals and organizations interested in project management, program operations, and data-driven process improvement. Connect with me to talk about project management, operational efficiency, and performance-driven solutions.

Location

Bangalore Urban

AI stack

aistudio

claude

codex

cursor

metaai

claudecode

Work experience

Program Manager at Ambitio, Jan 2026 - Present · 9 mos, Bengaluru, Karnataka, India, 1. Built a student health tool that scored 2,000+ active students into risk bands, cutting missed at-risk cases by 40% and refund-stage drop-offs by 18%. 1. Designed the case ownership and closure flow across counselling and delivery teams, raising on-time resolution from 71% to 94%. 1. Analyzed 230 escalations across 181 students to find repeat issues, driving fixes that reduced repeat escalations by 30%. 1. Ran weekly reviews on feedback, response time, and escalations for 15+ counsellors, lifting average confidence scores from 7.5 to 8.6. 1. Redesigned the support ticket view and automated WhatsApp reminders, improving response times by 25%.

Project Manager at Iraj Evolution Design Company, Jul 2024 - Jul 2025 · 1 yr 1 mo, Udaipur, Rajasthan, India, - Delivered 15 projects with no escalations, contributing to a 10% increase in customer referral orders - Completed key initiatives 15% under budget and 20% ahead of schedule, efficiently managing resources and timelines - Maintained high standards in manufacturing processes, ensuring safety, compliance, and product quality - Improved delivery efficiency by 25% through the design and implementation of training programs - Contributed to generating revenue of ₹64 crore by managing projects that align with business goals and customer needs

Operations Manager at Leap Finance, Apr 2022 - Feb 2024 · 1 yr 11 mos, Bengaluru, Karnataka, India, - Reduced application drop-off rates by 27% through a comprehensive CRM setup and process redesign - Improved application response time by 23.5% and cut processing time by 41% through operational enhancements - Increased admission acceptance rates by 20% by integrating financial aid checkpoints within the application process - Boosted lead-to-admit conversion by 25% by optimizing financial assistance integration and student lead processing - Developed structured data flow logic and SQL-based dashboards to support informed decision-making and track performance metrics Skills: Process Design & Optimization, CRM Implementation & Management, Data Analysis & SQL Dashboarding, Lead Conversion Strategies, Financial Assistance Integration, Operational Efficiency Improvement, Performance Monitoring & Reporting

Content Delivery Associate at upGrad, Oct 2020 - Apr 2022 · 1 yr 7 mos, Mumbai, Maharashtra, India, Led end-to-end operations for data science programs at IIMK, LIBA BA, and IIITB, ensuring seamless content delivery and live sessions. I drove cost optimization by analyzing quarterly budgets and implementing initiatives that reduced program costs by 10%. I streamlined SME onboarding, reducing time-to-hire by 25%, and managed a team of over 80 experts across multiple programs. I collaborated with tech teams to automate key processes, enhanced efficiency through data-driven operational experiments, and ensured timely payments through meticulous financial management and vendor coordination.

Content Associate at upGrad, Oct 2020 - Mar 2022 · 1 yr 6 mos, 1. Ran live sessions and webinars for audiences of 500+ across IIMK and IIITB programs. 1. Managed a network of 80+ industry experts and streamlined onboarding, cutting time-to-hire by 25%. 1. Reviewed quarterly program budgets and cut operational costs by 10% without affecting the learner experience.

Academic Counselor at Vedantu, Mar 2020 - Jun 2020 · 4 mos, Kanpur Nagar, Uttar Pradesh, India

Education

Bachelor of Engineering - BE, Civil Engineering, SRM Institute of Science and Technology (SRMIST)

Bachelor of Technology - BTech, Civil Engineering, SRM IST Chennai