---
title: "Abhishek Shukla - Senior Associate in Delhi | Tal"
description: "Meet Abhishek Shukla, Works at PWC based in Delhi."
image: "https://tal.club/meet/abhishek-shukla-6/share-image"
---

# Abhishek Shukla on Tal

## Headline

Works at PWC

## About

Quick Learner,Passionate about work, Can work in fast paced environment and result driven person\.

## Location

Delhi

## Work experience

Senior Associate at PwC, Mar 2025 \- Present · 1 yr 4 mos, Noida, Uttar Pradesh, India

Project Lead at i\-exceed, Jan 2025 \- Jan 2025 · 1 mo, Bangalore Urban, Karnataka, India, Working for Client Central bank Of india\. Working as a People Manager for 10 People where managing their roster, shift plan and task Management\. Working on ITIL base standard, SLA management, Incident, Problem and RITM's\. Working on SQL, UNIX, LINUX , ServiceNow, Patching, Deployment and Disaster Recovery, ITSM, ITAM, ITOM, Qlikc Sesne and RPA Support, Oops Concepts, Java8, Appdynamics, Grafana, Moogsoft, Mulesoft, Ansible, Agile Methodology, Major Incident Management, SLA Management, Incident Management\. Working on RACI chart for responsibility assignment among all the team members\. Working on knowledge articles and standard operating procedures\. Making the RFP documents for Quality and Smooth delivery\.

Technical Solutions Specialist at Birlasoft, Nov 2023 \- Dec 2024 · 1 yr 2 mos, Noida, Uttar Pradesh, India, Established and maintained productive working relationships with stakeholders\. Working on SerivceNow \(Incident, RITM's & Problem Ticket,Change Management, Release Management\) along with report management & dashboard creation, Service Catalog\. Escalates complex or unresolved incidents to Level 3 Application support\.

Principle Engineer \- IT Product Support \(Application Support\) at Mercer, Jan 2022 \- Sep 2023 · 1 yr 9 mos, Noida, Uttar Pradesh, India, Established and maintained productive working relationships with stakeholders\. Actively handling team of 10 people along with their roster, attendance and Daily work activities\. Worked on Application/Production Support for multiple applications as Application IT Analyst \(L1/L2\) Apart of it, providing RPA Support/Analysis \(Blue Prism\) to automate the processes into the applications\. Creating and documenting test procedures and scenarios for the pre\-UAT phases\. Directed, mentored and monitored support engineers and help them for deployment and Operations\. Documented and updated build, quality and performance records\. Managed project deliverables for customer orders\.

Senior Consultant at Microland Limited, Aug 2021 \- Jan 2022 · 6 mos, Bengaluru, Karnataka, India, Office 365 , Gsuite related issues

## Education

B\.tech, Information Technology, Babu Banarsi Das Institute Of Technology ,Ghaziabad\(UPTU\)

Bachelor of Technology \(B\.Tech\.\), Information Technology, Babu Banarsi das Institute Of Technology,Ghaziabad

[View the original profile](https://tal.club/meet/abhishek-shukla-6)

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