Abhishek Shukla profile photo 1 on Tal

Abhishek Shukla

Works at PWC

Delhi

4+ years of work experience

PwC
Mar 20251 yr 4 mosPresent

Noida, Uttar Pradesh, India

i-exceed
Jan 20251 moJan 2025

Bangalore Urban, Karnataka, India

Working for Client Central bank Of india. Working as a People Manager for 10 People where managing their roster, shift plan and task Management. Working on ITIL base standard, SLA management, Incident, Problem and RITM's. Working on SQL, UNIX, LINUX , ServiceNow, Patching, Deployment and Disaster Recovery, ITSM, ITAM, ITOM, Qlikc Sesne and RPA Support, Oops Concepts, Java8, Appdynamics, Grafana, Moogsoft, Mulesoft, Ansible, Agile Methodology, Major Incident Management, SLA Management, Incident Management. Working on RACI chart for responsibility assignment among all the team members. Working on knowledge articles and standard operating procedures. Making the RFP documents for Quality and Smooth delivery.
Birlasoft
Nov 20231 yr 2 mosDec 2024

Noida, Uttar Pradesh, India

Established and maintained productive working relationships with stakeholders. Working on SerivceNow (Incident, RITM's & Problem Ticket,Change Management, Release Management) along with report management & dashboard creation, Service Catalog. Escalates complex or unresolved incidents to Level 3 Application support.
Mercer
Jan 20221 yr 9 mosSep 2023

Noida, Uttar Pradesh, India

Established and maintained productive working relationships with stakeholders. Actively handling team of 10 people along with their roster, attendance and Daily work activities. Worked on Application/Production Support for multiple applications as Application IT Analyst (L1/L2) Apart of it, providing RPA Support/Analysis (Blue Prism) to automate the processes into the applications. Creating and documenting test procedures and scenarios for the pre-UAT phases. Directed, mentored and monitored support engineers and help them for deployment and Operations. Documented and updated build, quality and performance records. Managed project deliverables for customer orders.
Microland Limited
Aug 20216 mosJan 2022

Bengaluru, Karnataka, India

Office 365 , Gsuite related issues

Education

B.tech, Information Technology

Babu Banarsi Das Institute Of Technology ,Ghaziabad(UPTU)

20094 yrs2013

Bachelor of Technology (B.Tech.), Information Technology

Babu Banarsi das Institute Of Technology,Ghaziabad

20094 yrs2013

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Headline

Works at PWC

About

Quick Learner,Passionate about work, Can work in fast paced environment and result driven person.

Location

Delhi

Work experience

Senior Associate at PwC, Mar 2025 - Present · 1 yr 4 mos, Noida, Uttar Pradesh, India

Project Lead at i-exceed, Jan 2025 - Jan 2025 · 1 mo, Bangalore Urban, Karnataka, India, Working for Client Central bank Of india. Working as a People Manager for 10 People where managing their roster, shift plan and task Management. Working on ITIL base standard, SLA management, Incident, Problem and RITM's. Working on SQL, UNIX, LINUX , ServiceNow, Patching, Deployment and Disaster Recovery, ITSM, ITAM, ITOM, Qlikc Sesne and RPA Support, Oops Concepts, Java8, Appdynamics, Grafana, Moogsoft, Mulesoft, Ansible, Agile Methodology, Major Incident Management, SLA Management, Incident Management. Working on RACI chart for responsibility assignment among all the team members. Working on knowledge articles and standard operating procedures. Making the RFP documents for Quality and Smooth delivery.

Technical Solutions Specialist at Birlasoft, Nov 2023 - Dec 2024 · 1 yr 2 mos, Noida, Uttar Pradesh, India, Established and maintained productive working relationships with stakeholders. Working on SerivceNow (Incident, RITM's & Problem Ticket,Change Management, Release Management) along with report management & dashboard creation, Service Catalog. Escalates complex or unresolved incidents to Level 3 Application support.

Principle Engineer - IT Product Support (Application Support) at Mercer, Jan 2022 - Sep 2023 · 1 yr 9 mos, Noida, Uttar Pradesh, India, Established and maintained productive working relationships with stakeholders. Actively handling team of 10 people along with their roster, attendance and Daily work activities. Worked on Application/Production Support for multiple applications as Application IT Analyst (L1/L2) Apart of it, providing RPA Support/Analysis (Blue Prism) to automate the processes into the applications. Creating and documenting test procedures and scenarios for the pre-UAT phases. Directed, mentored and monitored support engineers and help them for deployment and Operations. Documented and updated build, quality and performance records. Managed project deliverables for customer orders.

Senior Consultant at Microland Limited, Aug 2021 - Jan 2022 · 6 mos, Bengaluru, Karnataka, India, Office 365 , Gsuite related issues

Education

B.tech, Information Technology, Babu Banarsi Das Institute Of Technology ,Ghaziabad(UPTU)

Bachelor of Technology (B.Tech.), Information Technology, Babu Banarsi das Institute Of Technology,Ghaziabad

Abhishek Shukla - Senior Associate in Delhi | Tal