Abhishek Pedapati profile photo 1 on Tal

Abhishek Pedapati

Management Trainee at Genpact

Hyderabad

6+ years of work experience

GENPACT
Apr 20232 yrs 9 mosDec 2025

Hyderabad, Telangana, India

• Led a team of 12+ representatives, managing end-to-end daily operations in data management, reporting, and client deliverables, consistently achieving SLA adherence and exceeding quality benchmarks. • Served as the primary client liaison, resolving escalations promptly, communicating key performance metrics, and ensuring high client satisfaction through timely issue resolution. • Directed data extraction, validation, transformation, and quality assurance processes, guaranteeing accuracy, compliance, and consistency across multiple datasets and client specifications • Monitored team performance with KPIs, conducted regular reviews and coaching sessions, resulting in increase in productivity and reduction in error rates. • Collaborated with cross-functional teams including quality assurance, IT, reporting, and management to optimize workflows, driving improvement in operational efficiency. • Prepared and delivered daily and weekly operational reports to senior leadership, highlighting team performance, risk factors, and actionable improvement opportunities. • Supported workforce planning by managing task allocation, workload balancing, and backup strategies, ensuring seamless operations and on-time delivery of client commitments
GENPACT
Apr 20232 yrs 9 mosDec 2025

Handled a team of 20 representatives, managing end-to-end daily operations in data management, reporting, and client deliverables, consistently achieving SLA adherence and exceeding quality benchmarks. Served as the primary client contact, resolving escalations promptly, communicating key performance metrics, and ensuring high client satisfaction through timely issue resolution. Acted as point of escalation and handled 5 JIRA tickets on a daily basis. Monitored team performance with KPIs, conducted regular reviews and coaching sessions, resulting in increase in productivity and reduction in error rates. Prepared and delivered daily and weekly operational reports to senior leadership, highlighting team performance, risk factors, and actionable improvement opportunities. Supported workforce planning by managing task allocation, workload balancing, and backup strategies, ensuring seamless operations and on-time delivery of client commitments.
CDK Global
Jul 202210 mosApr 2023

Hyderabad, Telangana, India

My job role is ETL(execute, transform and load). Execute basic SQL queries using internal tools and manage data for vehicle dealerships situated in US and Canada. Execution, transformation and loading of various data types based on the data collected and loaded.
Tech Mahindra
Sep 202111 mosJul 2022

Hyderabad, Telangana, India

I worked as an technical support assistance to customers who are having issues with their Verizon services. My role was to provide technical assistance to customers via email and chat process.
Sutherland
Aug 20191 yr 8 mosMar 2021

Hyderabad, Telangana, India

I worked for LYFT process. My job role was to assist customers regarding issues related to LYFT cab services.
Sutherland
Aug 20191 yr 8 mosMar 2021

Delivered exceptional customer support for LYFT cab service, handling customer inquiries daily related to ride issues, payment methods. Achieved a 95% customer satisfaction rating, contributing to a 10% increase in client retention through prompt and accurate resolution. Reduced customer complaint resolution time by 20% by applying effective communication and problem-solving skills, improving overall service efficiency.
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
Oct 201711 mosAug 2018

Hyderabad Area, India

My job was to assist customers regarding the tax related issues implied on Amazon products and also provide assistance with prime video content and troubleshooting.

Education

Civil Engineering, betch

Bharat institute of engineering and technology

20104 yrs2014
Bharat institute of Engineering & Technology

B.Tech/B.E., Ancient Studies/Civilization

Bharat institute of Engineering & Technology

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Headline

Management Trainee at Genpact

Location

Hyderabad

Work experience

Management Trainee at GENPACT, Apr 2023 - Dec 2025 · 2 yrs 9 mos, Hyderabad, Telangana, India, • Led a team of 12+ representatives, managing end-to-end daily operations in data management, reporting, and client deliverables, consistently achieving SLA adherence and exceeding quality benchmarks. • Served as the primary client liaison, resolving escalations promptly, communicating key performance metrics, and ensuring high client satisfaction through timely issue resolution. • Directed data extraction, validation, transformation, and quality assurance processes, guaranteeing accuracy, compliance, and consistency across multiple datasets and client specifications • Monitored team performance with KPIs, conducted regular reviews and coaching sessions, resulting in increase in productivity and reduction in error rates. • Collaborated with cross-functional teams including quality assurance, IT, reporting, and management to optimize workflows, driving improvement in operational efficiency. • Prepared and delivered daily and weekly operational reports to senior leadership, highlighting team performance, risk factors, and actionable improvement opportunities. • Supported workforce planning by managing task allocation, workload balancing, and backup strategies, ensuring seamless operations and on-time delivery of client commitments

Management Intern at GENPACT, Apr 2023 - Dec 2025 · 2 yrs 9 mos, Handled a team of 20 representatives, managing end-to-end daily operations in data management, reporting, and client deliverables, consistently achieving SLA adherence and exceeding quality benchmarks. Served as the primary client contact, resolving escalations promptly, communicating key performance metrics, and ensuring high client satisfaction through timely issue resolution. Acted as point of escalation and handled 5 JIRA tickets on a daily basis. Monitored team performance with KPIs, conducted regular reviews and coaching sessions, resulting in increase in productivity and reduction in error rates. Prepared and delivered daily and weekly operational reports to senior leadership, highlighting team performance, risk factors, and actionable improvement opportunities. Supported workforce planning by managing task allocation, workload balancing, and backup strategies, ensuring seamless operations and on-time delivery of client commitments.

Technical Support Analyst at CDK Global, Jul 2022 - Apr 2023 · 10 mos, Hyderabad, Telangana, India, My job role is ETL(execute, transform and load). Execute basic SQL queries using internal tools and manage data for vehicle dealerships situated in US and Canada. Execution, transformation and loading of various data types based on the data collected and loaded.

Senior Technical Support Specialist at Tech Mahindra, Sep 2021 - Jul 2022 · 11 mos, Hyderabad, Telangana, India, I worked as an technical support assistance to customers who are having issues with their Verizon services. My role was to provide technical assistance to customers via email and chat process.

Associate Consultant at Sutherland, Aug 2019 - Mar 2021 · 1 yr 8 mos, Hyderabad, Telangana, India, I worked for LYFT process. My job role was to assist customers regarding issues related to LYFT cab services.

Customer Support Associate at Sutherland, Aug 2019 - Mar 2021 · 1 yr 8 mos, Delivered exceptional customer support for LYFT cab service, handling customer inquiries daily related to ride issues, payment methods. Achieved a 95% customer satisfaction rating, contributing to a 10% increase in client retention through prompt and accurate resolution. Reduced customer complaint resolution time by 20% by applying effective communication and problem-solving skills, improving overall service efficiency.

Customer Service Representative at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, Oct 2017 - Aug 2018 · 11 mos, Hyderabad Area, India, My job was to assist customers regarding the tax related issues implied on Amazon products and also provide assistance with prime video content and troubleshooting.

Education

Civil Engineering, betch, Bharat institute of engineering and technology

B.Tech/B.E., Ancient Studies/Civilization, Bharat institute of Engineering & Technology