Headline

Senior Conversational AI Consultant

About

Versatile and user-focused Senior Conversation Designer and Business Analyst with 8 years of experience crafting intelligent, natural, and business-aligned conversational experiences. Skilled at blending UX design principles with deep business analysis to build voice and chatbot solutions that drive engagement, reduce operational costs, and enhance customer satisfaction. Expertise includes dialogue flow design, persona development, prompt writing, and NLU optimization using platforms like Dialogflow CX, LivePerson Conversational Cloud, Amelia and Avaamo AI. Strong background in requirements gathering, stakeholder management, and Agile delivery. Proven ability to turn complex business processes into seamless, intuitive conversational journeys that align with organizational goals. Conversational AI Designer | Chatbot and Voice assistant Experience Designer | Dialogflow CCAI | LivePerson | Amelia | Voiceflow | Botmock

Location

Bengaluru

AI stack

aistudio

antigravity

claude

gemini

lovable

openai

Work experience

Senior Consultant at Capgemini, May 2025 - Present · 1 yr 4 mos

Senior Conversation Designer at Avaamo, Aug 2024 - Mar 2025 · 8 mos, Bengaluru, Karnataka, India

Senior Conversation Designer at Digit88 Technologies, Sep 2023 - Sep 2024 · 1 yr 1 mo, Bengaluru, Karnataka, India

Sr. Conversational AI Consultant at CAW Studios, Jun 2023 - Sep 2023 · 4 mos, Hyderabad, Telangana, India, - Designing conversation flows for AI powered Bots for channels like Chat, Voice, WhatsApp and more. - Analyzing and depicting the hierarchy of the conversation flow between a virtual assistant and humans, on the basis of informed UX research. - Intent and Entity detection for training NLU models. - Creating use-case specific bot responses and identifying edge cases. - Promoting benefits of Conversational AI and show casing how it is the need of the hour for meeting exceptional user experiences.

Conversation Designer at EXL, Jul 2022 - Jun 2023 · 1 yr, Bengaluru, Karnataka, India, - Creating conversation design flows - Creating Bot Personas - Making user interactions seamless over voice calls and chat - NLP training on Amelia post Intent and Entity Detection - Gathering pre-requisites, BRD and FRD. - Engaging with Stakeholders

Education

PUC, Business/Commerce, General, Gulmohur high school