Headline

Associate Software Engineer & System Administrator | ITSM, ServiceNow, Jira | Security & Infrastructure Operations at Tech Mahindra

About

System and Security Analyst with experience in enterprise IT infrastructure and ITSM platform administration (ServiceNow, Jira Service Management). Skilled in managing incident and change workflows, configuring service catalogs, implementing security tool integrations, and maintaining system permissions across enterprise environments.

Location

Bengaluru

AI stack

meta

metaai

openai

perplexity

ChatGPT

Work experience

System Security Analyst at Tech Mahindra, Nov 2023 - Present · 3 yrs, Bengaluru, Karnataka, India, • Configure and maintain enterprise ITSM platforms (ServiceNow and Jira Service Management) for IT service delivery and incident response. • Manage system access, role-based permissions (RBAC), and user onboarding/offboarding workflows. • Oversee incident management, change requests, and service catalog configurations. • Integrate security monitoring and vulnerability tracking tooling into ITSM operational workflows.

Education

Computer Science, Parala Maharaja Engineering College, Berhampur

10th, Foods, Nutrition, and Wellness Studies, General, St. Catherine English Medium School

Public links

youtube.com: https://youtube.com/@Abhi nvl