---
title: "Abhishek Kumar Singh - L2 Specialist in Rae Bareli | Tal"
description: "Meet Abhishek Kumar Singh, Cisco VC & Infrastructure Engineer | Ex-HCL | Telepresence | Webex Control Hub | VIMT/MTR | NETSCOUT | MATS | ThousandEyes | CCNA | ITIL | Crestron Toolbox based in Rae Bareli."
image: "https://tal.club/meet/abhishek-kumar-singh-5/share-image"
---

# Abhishek Kumar Singh on Tal

## Headline

Cisco VC & Infrastructure Engineer \| Ex\-HCL \| Telepresence \| Webex Control Hub \| VIMT/MTR \| NETSCOUT \| MATS \| ThousandEyes \| CCNA \| ITIL \| Crestron Toolbox

## About

I'm a Cisco VC & Infrastructure Engineer with 4\+ years of hands\-on experience managing mission\-critical collaboration infrastructure for a global multinational banking environment\. My work sits at the intersection of enterprise video conferencing, network infrastructure, and real\-time media quality and I thrive in high\-stakes environments where communication systems simply cannot fail\. What I do best: At HCL Technologies, I supported one of the most demanding VC/AV environments in the financial sector managing Cisco Telepresence, Webex, RoomOS, VIMT, and Microsoft Teams Rooms \(MTR\) deployments across AMRS, EMEA, and APAC\. My work spanned everything from deep\-dive SIP/RTP packet analysis and QoS validation to coordinating large\-scale endpoint migrations and recovering data center infrastructure during critical outages\. Some highlights from my journey: 🔹 Led the migration of 2,000\+ Cisco endpoints from on\-premises CE firmware to RoomOS 11 \(Cloud\), enforcing unified security standards across the global fleet\. 🔹 Reduced team MTTR by 25% by building 15\+ technical runbooks and standardized troubleshooting protocols\. 🔹 Restored critical infrastructure during high\-impact data center failures, including ROMmon switch recovery and ESXi upgrade incidents\. 🔹 Delivered training sessions and case studies to fellow L2 engineers, improving team proficiency and reducing escalation rates\. 🔹 Recognized with a Client Certificate of Appreciation for maintaining service stability during critical enterprise outages\. My technical toolkit: Cisco Telepresence \| RoomOS \| Webex Control Hub \| CUCM \| Unity \| Expressway\-C \| VIMT & MTR \| CMS \| CMM \| Wireshark \| TranslatorX \| ThousandEyes \| MATS \| VMware ESXi \| Cisco CIMC \| Crestron Toolbox \| RTMT \| NetScout Certifications: Cisco CCNA \(Routing & Switching\) ITIL® Foundation Cisco Black Belt ThousandEyes \- Stage 1 Crestron Toolbox™ & Appspace \(Crestron Technical Institute\) I'm passionate about building infrastructure that people can rely on because when communication systems work flawlessly, businesses run better\. Outside my core work, I enjoy rap and music creation as a creative pursuit that helps me stay expressive and inspired\. 📩 Open to new opportunities in Collaboration Engineering, UC Infrastructure, and AV/VC Operations\. Feel free to connect or reach out directly\.

## Location

Rae Bareli

## Work experience

L2 Specialist at HCLTech, Nov 2025 \- May 2026 · 7 mos, Lucknow · Hybrid, Operated as a senior technical resource within a high\-availability collaboration support team for a global multinational banking client\. My focus was on complex incident resolution, infrastructure recovery, and ensuring flawless communication services for executive\-level stakeholders across AMRS, EMEA, and APAC\. I worked at the intersection of enterprise VC/AV engineering and network infrastructure, regularly engaged with L3/L4 engineers, third\-party vendors, and client stakeholders to resolve mission\-critical issues\.

L2 Senior Analyst at HCLTech, Jul 2025 \- Nov 2025 · 5 mos, Lucknow · Hybrid, Took on expanded ownership of cross\-functional incident resolution and infrastructure health during this period, managing everything from endpoint firmware migrations to network\-level troubleshooting across Load Balancer, Firewall, and AAA teams\. This role sharpened my ability to lead structured Root Cause Analysis and drive systemic fixes that prevented recurring high\-severity issues across a global enterprise environment\.

L1 Senior Analyst at HCLTech, Oct 2024 \- Aug 2025 · 11 mos, Lucknow · Hybrid, Served as a bridge between frontline support and L2 engineering, taking ownership of bridge line management, knowledge documentation, and team enablement\. I built a library of technical runbooks and how\-to resources that standardized incident handling across the team and directly contributed to a 25% improvement in Mean Time to Repair \(MTTR\)\.

Subject Teacher \(Hardware & Networking\) at Upright Computer Institute, Aug 2021 \- Jan 2022 · 6 mos, Rae Bareli, Facilitated career readiness by delivering practical training on TCP/IP protocols and network topology \(LAN/WAN/MAN\) to students, preparing them for real\-world infrastructure deployment\.

Site Engineer \(Energy Metering\) at Jai Shree Mahakaal Seva Samiti, May 2019 \- Mar 2021 · 1 yr 11 mos, Lalganj, Oversaw a team of supervisors to ensure the efficient and accurate installation of MVVNL energy meters across 200\+ locations, meeting strict project deadlines and achieving a 98% customer satisfaction rating\.

Site Engineer \(Energy Conservation\) at Energy Efficiency Services Limited, May 2018 \- May 2019 · 1 yr 1 mo, Lucknow, Spearheaded large\-scale lighting retrofits across 33 municipal wards and multiple commercial premises, replacing 18,500\+ traditional fittings with high\-efficiency LEDs; achieved a 53% reduction in energy load, over 6\.6 million kWh in annual energy savings, and a 2,337\-tonne reduction in CO2 emissions\.

Internship Project on Smart Factory Control System at Erole Technologies Private Limited, Jan 2017 \- Feb 2017 · 2 mos, Lucknow, Uttar Pradesh, India, By using this project any person can control the electrical appliances of his factory\. Controlling the appliances means turning ON/OFF electrical appliances by using android mobile phone\. A transmitter will send the inverter battery voltage, appliances status, LPG gas leakage and mains status on android mobile phone\.

## Education

Bachelor's degree, Electrical Engineering, Babu Banarasi Das University

Intermediate, Mathematics, Swami Janki Sharan Public School

[View the original profile](https://tal.club/meet/abhishek-kumar-singh-5)

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