Headline

Cisco VC & Infrastructure Engineer | Ex-HCL | Telepresence | Webex Control Hub | VIMT/MTR | NETSCOUT | MATS | ThousandEyes | CCNA | ITIL | Crestron Toolbox

About

I'm a Cisco VC & Infrastructure Engineer with 4+ years of hands-on experience managing mission-critical collaboration infrastructure for a global multinational banking environment. My work sits at the intersection of enterprise video conferencing, network infrastructure, and real-time media quality and I thrive in high-stakes environments where communication systems simply cannot fail. What I do best: At HCL Technologies, I supported one of the most demanding VC/AV environments in the financial sector managing Cisco Telepresence, Webex, RoomOS, VIMT, and Microsoft Teams Rooms (MTR) deployments across AMRS, EMEA, and APAC. My work spanned everything from deep-dive SIP/RTP packet analysis and QoS validation to coordinating large-scale endpoint migrations and recovering data center infrastructure during critical outages. Some highlights from my journey: 🔹 Led the migration of 2,000+ Cisco endpoints from on-premises CE firmware to RoomOS 11 (Cloud), enforcing unified security standards across the global fleet. 🔹 Reduced team MTTR by 25% by building 15+ technical runbooks and standardized troubleshooting protocols. 🔹 Restored critical infrastructure during high-impact data center failures, including ROMmon switch recovery and ESXi upgrade incidents. 🔹 Delivered training sessions and case studies to fellow L2 engineers, improving team proficiency and reducing escalation rates. 🔹 Recognized with a Client Certificate of Appreciation for maintaining service stability during critical enterprise outages. My technical toolkit: Cisco Telepresence | RoomOS | Webex Control Hub | CUCM | Unity | Expressway-C | VIMT & MTR | CMS | CMM | Wireshark | TranslatorX | ThousandEyes | MATS | VMware ESXi | Cisco CIMC | Crestron Toolbox | RTMT | NetScout Certifications: Cisco CCNA (Routing & Switching) ITIL® Foundation Cisco Black Belt ThousandEyes - Stage 1 Crestron Toolbox™ & Appspace (Crestron Technical Institute) I'm passionate about building infrastructure that people can rely on because when communication systems work flawlessly, businesses run better. Outside my core work, I enjoy rap and music creation as a creative pursuit that helps me stay expressive and inspired. 📩 Open to new opportunities in Collaboration Engineering, UC Infrastructure, and AV/VC Operations. Feel free to connect or reach out directly.

Location

Rae Bareli

Work experience

L2 Specialist at HCLTech, Nov 2025 - May 2026 · 7 mos, Lucknow · Hybrid, Operated as a senior technical resource within a high-availability collaboration support team for a global multinational banking client. My focus was on complex incident resolution, infrastructure recovery, and ensuring flawless communication services for executive-level stakeholders across AMRS, EMEA, and APAC. I worked at the intersection of enterprise VC/AV engineering and network infrastructure, regularly engaged with L3/L4 engineers, third-party vendors, and client stakeholders to resolve mission-critical issues.

L2 Senior Analyst at HCLTech, Jul 2025 - Nov 2025 · 5 mos, Lucknow · Hybrid, Took on expanded ownership of cross-functional incident resolution and infrastructure health during this period, managing everything from endpoint firmware migrations to network-level troubleshooting across Load Balancer, Firewall, and AAA teams. This role sharpened my ability to lead structured Root Cause Analysis and drive systemic fixes that prevented recurring high-severity issues across a global enterprise environment.

L1 Senior Analyst at HCLTech, Oct 2024 - Aug 2025 · 11 mos, Lucknow · Hybrid, Served as a bridge between frontline support and L2 engineering, taking ownership of bridge line management, knowledge documentation, and team enablement. I built a library of technical runbooks and how-to resources that standardized incident handling across the team and directly contributed to a 25% improvement in Mean Time to Repair (MTTR).

Subject Teacher (Hardware & Networking) at Upright Computer Institute, Aug 2021 - Jan 2022 · 6 mos, Rae Bareli, Facilitated career readiness by delivering practical training on TCP/IP protocols and network topology (LAN/WAN/MAN) to students, preparing them for real-world infrastructure deployment.

Site Engineer (Energy Metering) at Jai Shree Mahakaal Seva Samiti, May 2019 - Mar 2021 · 1 yr 11 mos, Lalganj, Oversaw a team of supervisors to ensure the efficient and accurate installation of MVVNL energy meters across 200+ locations, meeting strict project deadlines and achieving a 98% customer satisfaction rating.

Site Engineer (Energy Conservation) at Energy Efficiency Services Limited, May 2018 - May 2019 · 1 yr 1 mo, Lucknow, Spearheaded large-scale lighting retrofits across 33 municipal wards and multiple commercial premises, replacing 18,500+ traditional fittings with high-efficiency LEDs; achieved a 53% reduction in energy load, over 6.6 million kWh in annual energy savings, and a 2,337-tonne reduction in CO2 emissions.

Internship Project on Smart Factory Control System at Erole Technologies Private Limited, Jan 2017 - Feb 2017 · 2 mos, Lucknow, Uttar Pradesh, India, By using this project any person can control the electrical appliances of his factory. Controlling the appliances means turning ON/OFF electrical appliances by using android mobile phone. A transmitter will send the inverter battery voltage, appliances status, LPG gas leakage and mains status on android mobile phone.

Education

Bachelor's degree, Electrical Engineering, Babu Banarasi Das University

Intermediate, Mathematics, Swami Janki Sharan Public School