---
title: "Abhishek Kumar - Senior Manager in Bengaluru | Tal"
description: "Meet Abhishek Kumar, Senior Manager at NoBroker based in Bengaluru. AI stack includes gemini and ChatGPT."
image: "https://tal.club/meet/abhishek-kumar-128/share-image"
---

# Abhishek Kumar on Tal

## Headline

Senior Manager at NoBroker

## About

At Muse Wearables, my focus is on elevating customer experience through innovative wearables technology\. Leveraging a rich background in hospitality management, I thrive in environments requiring meticulous client onboarding and personalized service\. My journey includes a transformation from Asst\. Manager to Manager at Think and Learn Pvt\. Ltd, where we honed skills in operations and customer service\. The competencies in Salesforce CRM Analytics and Microsoft 365 cultivated there now drive my success in the dynamic tech space\.

## Location

Bengaluru

## AI stack

gemini

ChatGPT

## Work experience

Senior Manager at NoBroker\.com, Feb 2026 \- Present · 9 mos, Bengaluru

Senior Manager at Muse Wearables, Feb 2024 \- Jan 2026 · 2 yrs, Bengaluru, Managing Product Lifecycle & Operations: Overseeing the end\-to\-end product lifecycle for over 15,000 units annually, ensuring 95% on\-time delivery through effective coordination across manufacturing, logistics, and cross\-functional teams\. Customer Experience Optimization: Leading the enhancement of app functionality and product UI/UX, utilizing customer feedback and NPS scores to drive a 40% improvement, significantly boosting customer satisfaction and engagement\. Customer Support & Leadership: Supervising customer support team, improving resolution times by 30%, maintaining a 95% CSAT score, and managing over 5,000 customer queries monthly through multiple channels\. Sales & Marketing Strategy Execution: Directing sales and marketing efforts on Amazon and Flipkart, managing ad budgets of ₹2lakhs per month, resulting in a 25% increase in ROI and a 150% increase in customer reviews and product ratings\. Cross\-functional Collaboration & Strategic Leadership: Reduced costs by 18% and exceeded revenue targets by 35% through collaboration with finance, marketing, and Tech teams\. Managed the Ring One Indiegogo page and Facebook community to boost engagement\. Successfully launched multiple projects by coordinating Tech, Support, and Product teams\.

Manager at BYJU'S, Dec 2023 \- Jan 2024 · 2 mos, Bengaluru, Karnataka, India

Assistant Manager at BYJU'S, Feb 2022 \- Nov 2023 · 1 yr 10 mos, Bengaluru, Karnataka, India, • Assisting as an in\-charge of the daily business operations\. • Verifying employee schedules and ensuring new hires understand their roles and duties\. • Handling phone calls regarding complaints and questions about orders or further escalations regarding services\. • Experienced in analysing & meeting customer’s needs and efficiently managing the execution, direction and coordination of all projects\. • Sound networking & interpersonal skills with the skill to interact with people from diverse backgrounds and build lasting relationships\. • Highly articulate, confident and persuasive team\-builder, able to motivate and communicate to achieve exceptional business performance\. • Thorough professional, with high calibre, work orientation, and ability to handle multiple functions and activities in a high pressure environment\. • Instrumental of working on NPS of various product across the high ticket size category\.

CRM at BYJU'S, Feb 2021 \- Feb 2022 · 1 yr 1 mo, Bengaluru, Karnataka, India, • Increased profitability by building and maintaining profitable relationships with key customers\. • Oversaw the relationship with customers handled by team members\. • Drove significant efforts in resolving customer complaints quickly and efficiently\. • Ensured to keep customers updated on the latest products to increase sales\.

Retail Store Manager at FreshToHome Foods Private Ltd, Apr 2020 \- Jan 2021 · 10 mos, Bangalore Urban, Karnataka, India, • Completed store operational requirements by scheduling and assigning employees\. • Maintained store staff by recruiting, selecting, orienting, and training employees\. • Promoted optimum staff performance by coaching, counseling, and disciplining employees\. • Achieved financial objectives by preparing an annual budget, scheduling expenditures, and analyzing variances\. • Identified current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements\. • Ensured availability of merchandise and services by approving contracts\. • Formulated pricing policies by reviewing merchandising activities, determining additional needed sales promotions, and authorizing clearance sales\. • Secured merchandise by implementing security systems and measures\. • Protected employees and customers by providing a safe and clean store environment\. • Maintained the stability and reputation of the store by complying with legal requirements\.

Associate at The Zuri Whitefield, Bangalore, Jul 2019 \- Apr 2020 · 10 mos, Banglore, • Suggested additional items for purchase with the order to upsell\. • Maintained a pleasant rapport with all customers and co\-workers\. • Assisted others to ensure smooth operation of the restaurant

## Education

Bachelor's degree in Hospitality Management, NSHM Knowledge Campus Durgapur Group of Institutions 273

higher secondary education\., Business/Commerce, General, Rajkamal saraswati vidya mandir school,Dhanbad

[View the original profile](https://tal.club/meet/abhishek-kumar-128)

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