Headline

Technology & Operations | Leading Cloud, DevOps, GenAI & Platform Delivery | Customer Success | Global Teams

About

I am a technology and operations leader with 18+ years of experience delivering large-scale cloud, GenAI, DevOps, and platform transformation programs for Fortune 500 enterprises and high-growth technology companies. My background spans technical program management, platform operations, release management, DevOps, and Agile delivery, with hands-on experience earlier in my career as a DevOps Product Owner and DevOps Scrum Master. I specialize in bridging engineering, operations, and business stakeholders to deliver predictable outcomes in complex, multi-vendor environments. In my current role, I lead end-to-end technology delivery and operations for GenAI-enabled platforms and IoT solutions, supporting thousands of in-field devices and enterprise customers across North America. I have successfully turned around underperforming business units by strengthening delivery governance, DevOps automation, SLA management, and customer success operations. Across my career, I have: - Led global, cross-functional teams across DevOps, cloud, and platform engineering - Owned release management and change governance for enterprise-scale systems - Driven cloud cost optimization, reliability, and observability initiatives - Acted as senior customer-facing leader for strategic enterprise accounts - Delivered transformation programs across retail, telecom, banking, manufacturing, and healthcare

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

ChatGPT Images

Microsoft Copilot

Work experience

Senior Vice President Technology and Operations at StudioX, Dec 2022 - Present · 3 yrs 10 mos, Bengaluru, Karnataka, India, - Lead end-to-end technology delivery and operations for AI-enabled platforms, IoT solutions, and cloud-native applications supporting 1,200+ smart devices and 120+ enterprise customers. - Turned around a loss-making business by restructuring delivery governance, DevOps automation, release management, and vendor SLAs, achieving 65% gross margins within 12 months. - Act as senior technical program manager and executive customer interface, ensuring roadmap execution, SLA adherence, and delivery predictability. - Own release management, change governance, and incident management frameworks across customer environments. - Serve as DevOps Product Owner for platform reliability, automation, observability, and cloud cost optimization initiatives. - Build and scale cross-functional teams across DevOps, customer success, operations, and engineering.

Head / Director – DevOps & Cloud at StudioX, Aug 2021 - Nov 2022 · 1 yr 4 mos, India, - Led DevOps and cloud strategy for enterprise clients, managing 60+ engineers across multiple geographies. - Delivered highly available platforms with 99.99% uptime using standardized CI/CD, automation, and SRE practices. - Implemented observability and incident response models, reducing MTTR by over 60%. - Drove ~40% cloud cost reduction through automation and optimization initiatives.

DevOps & Cloud Transformation Lead at Accenture, Apr 2020 - Aug 2021 · 1 yr 5 mos, Bengaluru, Karnataka, India, - Led DevOps transformation for Whirlpool’s global digital platforms across a multi-vendor landscape. - Drove roadmap execution, stakeholder alignment, and CI/CD for digital assets contributing to whirlpool.com. - Secured follow-on strategic projects and improved release cycle stability and reduced defect rate. - Acted as account manager and customer success interface with Whirlpool leadership.

DevOps & Cloud Transformation Lead at Accenture, Apr 2014 - Mar 2020 · 6 yrs, Menominee Falls, Wisconsin, United States, Kohl’s (Menomonee Falls, WI) - Led a 15-member cross-functional, multi-vendor team (onshore & offshore) to design and implement an automated deployment and maintenance framework for rolling out the Point of Commerce solution (IBM Sterling & Toshiba Gravity) across 1,200+ physical retail stores nationwide. - Aligned the solution with Kohl’s omnichannel strategy, coordinating with multiple internal and external vendor teams to execute a phased rollout over two years. AT&T (Dallas, TX) - Served as a Product Owner, translating strategic goals into actionable user stories and epics, and providing architectural guidance to DevOps and Platform teams for AT&T Premier, a business customer platform for managing wireless accounts ensuring seamless CI/CD pipelines, secure deployments, and improved operational uptime. - Collaborated with enterprise architects to design scalable DevOps architectures for all six verticals - covering tools setup, stability, and end-to-end automation.

DevOps Tech Lead at Accenture, Sep 2007 - Nov 2012 · 5 y 2 mo, Dallas, Texas, United States, Kohls (WI, USA) - Designed and delivered an end-to-end DevOps solution for automated deployment of Product and Customer MDM solutions (TIBCO CIM, BusinessWorks, and ActiveSpaces).

Education

Chief Operation Officer Program, Business and Management, Indian Institute of Management, Kozhikode

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering, CMR Institute Of Technology