---
title: "Abhishek Jalan - Senior Product Manager in Bengaluru | Tal"
description: "Meet Abhishek Jalan, I build 0-to-1 products and scale them to revenue | PM @ LeadSquared | CRM · AI · GTM based in Bengaluru. AI stack includes claude code, claude, and cursor."
image: "https://tal.club/meet/abhishek-jalan/share-image"
---

# Abhishek Jalan on Tal

## Headline

I build 0\-to\-1 products and scale them to revenue \| PM @ LeadSquared \| CRM · AI · GTM

## About

Full\-stack PM — product, revenue, and GTM\. Started my product career at Meritto \(formerly NoPaperForms\) where I built the Automation Module from scratch — 75% client adoption across 800 customers, DLT failures 25% → 2%, and PS effort cut by 80%\. Opened the product for the EdTech vertical, expanding the target customer base by 3x\. Moved to LeadSquared to build Service CRM from zero\. Today: $1\.3M ARR, 80\+ customers \(including US, Singapore, Middle East\), team of 40\. Architected the full stack — Core Ticketing Platform, Omnichannel Communication Layer, Customer 360, AI Suite, Knowledge Base, and Dashboards\. Monetised AI independently — seed \+ usage\-based pricing, 40% free\-to\-paid conversion, $300K ARR at 2\.5x growth\. 10% AI churn vs 18% overall — AI is the retention moat\. Drove measurable outcomes: Agent TAT 66hrs → 20hrs, NPS 17 → 31, CSAT 3\.6 → 4\.5, churn 30% → 18%, pipeline $500K → $1\.5M\.

## Location

Bengaluru

## AI stack

claude code

claude

cursor

elevenlabs

Wispr Flow

Zapier

## Work experience

Senior Product Manager at LeadSquared, Apr 2026 \- Present · 5 mos, Expanded scope to AI monetisation, revenue ownership, and go\-to\-market\. – Created AI pricing \(seed \+ usage\-based\) that converts at 40% free\-to\-paid with 2\.5x revenue growth — $300K ARR, 25\+ paying enterprise customers\. 10% churn on AI customers vs 18% overall — AI is the retention moat\. – Grew total Service CRM ARR to $1\.3M across 80\+ customers including international accounts in US, Singapore, and Middle East\. – Positioned product as AI\-First Service CRM and drove measurable outcomes: Agent TAT 66hrs → 20hrs \(↓70%\), NPS 17 → 31 \(↑82%\), CSAT 3\.6 → 4\.5 \(↑25%\), support tickets/month 227 → 68 \(↓70%\)\. – Enabled Sales motion by positioning Compliance\-First Service CRM for BFSI and Mobile\-First use cases for Emerging Verticals\. Pipeline grew $500K → $1\.5M, conversion 5% → 6%\. – Cut churn from 30% to 18% — built customer health signals for roadmap intelligence; same data enabled CSMs to identify at\-risk accounts and intervene proactively\. – Created Internal Chatbot for Support/PS/CSM — saved 60% bandwidth\.

Product Manager at LeadSquared, Jan 2023 \- Mar 2026 · 3 yrs 3 mos, Built LeadSquared's Service CRM from scratch, leading a team of 40\. – Architected the full product — Core Ticketing Platform, Omnichannel Communication Layer, Customer 360, AI Suite, Knowledge Base, and Dashboards\. – Shipped through beta rollouts with control groups before scaling to GA\. – Scaled platform from zero to 50\+ enterprise customers across BFSI, EdTech, D2C, Healthcare, and Manufacturing\. – Embedded in implementation for top 20 accounts \(45% of revenue\) to understand ground reality — insights directly shaped the product\. – Trained PS, CSM, and Presales to scale independently — CSM ramp time reduced from unstructured to 3 weeks\.

Associate Product Manager at Meritto \(Formerly NoPaperForms\), Jan 2022 \- Jan 2023 · 1 yr 1 mo, India, – Launched Automation Module from scratch — 75% client adoption \(600/800\)\. Introduced Webhook Node that became the key differentiator for closing enterprise deals\. – Cut PS implementation effort by 80% by shipping pre\-built Automation and Landing Page Galleries for common use cases\. – Drove Object\-Type Platform Absorption — opened the product for the EdTech vertical, increasing target customer base by 3x\.

Product Analyst at Meritto \(Formerly NoPaperForms\), Aug 2021 \- Jan 2022 · 6 mos, India, – Improved communication reliability: DLT failures 25% → 2%, SMS errors ↓90% by introducing template approval workflow\. – Collapsed integration timelines: WhatsApp template creation 3 weeks → 30 min via API \(Kaleyra/Karix\), telephony vendor onboarding 3 weeks → 1 day through IVR automation\.

Management Trainee\- Product at Meritto \(Formerly NoPaperForms\), May 2021 \- Aug 2021 · 4 mos, – Owned Product Newsletter for org\-wide stakeholder communication — aligned Sales, PS, CSM, and leadership on product direction and releases\. – Identified DLT compliance gaps in SMS delivery that became the foundation for the reliability overhaul in the next role\.

Summer Intern at CarWale, Apr 2020 \- Jun 2020 · 3 mos, – Designed monetization strategy for luxury car segment — identified 3 revenue streams worth ₹2\.5Cr in potential annual revenue\. – Shipped user review feature to production for the editorial section — page engagement up 25%, avg\. time\-on\-site up 18%\. – Increased used car enquiries by 30% by displaying targeted content to the right user segments across 15K\+ daily visitors\.

Systems Engineer at Infosys Ltd, Sep 2018 \- May 2019 · 9 mos, Pune/Pimpri\-Chinchwad Area, o Worked on multiple projects based on the SAP ABAP programming o Application performance Test for potential bottlenecks and identification of possible solutions o Custom script writing to increase system efficiency and lower human intervention o Maintenance, security, backup and redundancy strategies

Systems Engineer Trainee at Infosys Ltd, Apr 2018 \- Aug 2018 · 5 mos, India, o Trained in Python, Relational Database Management System o Implementation of banking system using Python o Stream training in SAP\-ABAP o Implementation of product management system based on SAP\-ABAP, Web Dynpro and Smart forms

Junior Manager at Jalan Brothers, Aug 2017 \- Mar 2018 · 8 mos, Greater Kolkata Area, o Family\-run multi\-generation business in textile trading and wholesaling based in Burra Bazaar, one of the biggest and oldest market hubs in Kolkata and East India\. o Understanding customer needs and production of new products based on their requirements o Maintenance of inventory to meet business requirements o Proactive Engagement with staff members to address their problems and to maintain work positivity

## Education

PGDM, IMI Delhi

Bachelor of Technology \(B\.Tech\.\), Computer Science, Heritage Institute of Technology

[View the original profile](https://tal.club/meet/abhishek-jalan)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/abhishek-jalan#person",
      "name": "Abhishek Jalan",
      "url": "https://tal.club/meet/abhishek-jalan",
      "image": "https://tal.club/meet/abhishek-jalan/profile-photo.jpg",
      "description": "Meet Abhishek Jalan, I build 0-to-1 products and scale them to revenue | PM @ LeadSquared | CRM · AI · GTM based in Bengaluru. AI stack includes claude code, claude, and cursor.",
      "jobTitle": "Senior Product Manager",
      "worksFor": {
        "@type": "Organization",
        "name": "LeadSquared"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Senior Product Manager"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Bengaluru"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "IMI Delhi"
        },
        {
          "@type": "EducationalOrganization",
          "name": "Heritage Institute of Technology"
        }
      ],
      "knowsAbout": [
        "claude code",
        "claude",
        "cursor",
        "elevenlabs",
        "Wispr Flow",
        "Zapier"
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/abhishek-jalan#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/abhishek-jalan#webpage",
      "url": "https://tal.club/meet/abhishek-jalan",
      "name": "Abhishek Jalan on Tal",
      "description": "Meet Abhishek Jalan, I build 0-to-1 products and scale them to revenue | PM @ LeadSquared | CRM · AI · GTM based in Bengaluru. AI stack includes claude code, claude, and cursor.",
      "dateModified": "2026-08-21T20:24:10.493Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/abhishek-jalan#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/abhishek-jalan/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/abhishek-jalan/profile-photo.jpg",
        "caption": "Abhishek Jalan profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```