---
title: "Abhishek Jaiswal - Operations & Reporting Executive — British Airways (WNS) in Mumbai Metropolitan Region | Tal"
description: "Meet Abhishek Jaiswal, Operations & MIS Reporting Executive | Excel Reporting | KPI & SLA Tracking | Back Office Operations | Scheduling Coordination based in Mumbai Metropolitan Region."
image: "https://tal.club/meet/abhishek-jaiswal-2/share-image"
---

# Abhishek Jaiswal on Tal

## Headline

Operations & MIS Reporting Executive \| Excel Reporting \| KPI & SLA Tracking \| Back Office Operations \| Scheduling Coordination

## About

Operations and reporting professional with experience in back\-office operations, MIS reporting, scheduling coordination, and workflow tracking across BPO, healthcare, and retail environments\. Skilled in Excel reporting, KPI monitoring, SLA tracking, operational documentation, and cross\-functional coordination\. Experienced in handling high\-volume operational workflows while maintaining reporting accuracy and process compliance\. Currently focused on growing into Operations Reporting, MIS Executive, and Business Operations roles\.

## Location

Mumbai Metropolitan Region

## Work experience

Operations & Reporting Executive — British Airways \(WNS\) at WNS, Dec 2023 \- May 2026 · 2 yrs 6 mos, Mumbai, Working as an Administrative & Operations Executive at WNS Global Services, Supporting backend operations, reporting activities, and executive coordination for the British Airways account in a non\-voice, SLA\-driven environment\. • Updating and maintaining 150–250\+ staff records daily with 99%\+ accuracy across internal systems\. • Managing sickness, absenteeism, and compliance\-related updates while ensuring data accuracy and adherence to defined processes\. • Preparing daily and weekly operational reports using Excel to support monitoring and decision\-making\. • Identifying data discrepancies and performing validation checks to maintain high data quality standards\. • Coordinating 30–50\+ review meetings per month and supporting timely tracking and closure of action items\. • Utilizing Excel functions \(SUM, IF, VLOOKUP\), filtering, and structured trackers for operational reporting and data management\.

Customer Experience Coach at Traya, Jul 2023 \- Dec 2023 · 6 mos, Mumbai, Handled customer support and client coordination activities while assisting users throughout their service journey and maintaining customer satisfaction\.

Digital Content Quality Specialist — Google Discover Ads \(Tech Firefly\) at Tech Firefly, May 2022 \- Jul 2023 · 1 yr 3 mos, Mumbai, • Reviewed 150–200 ads daily with an accuracy rate of 96–98%, ensuring compliance with content policies\. • Identified patterns and inconsistencies to enhance tagging logic and improve overall ad quality\. • Collaborated with QA teams to refine policy guidelines, leveraging data\-driven insights for continuous improvement\. • Maintained quality monitoring and reporting trackers to support operational consistency and policy compliance\.

Senior Content Moderator at Majorel, Mar 2022 \- May 2022 · 3 mos, Mumbai, Reviewed and moderated high\-volume digital content to ensure compliance with platform policies and quality standards\. Identified policy violations, maintained reporting accuracy, and collaborated with internal teams to support operational quality objectives\.

Admin & Operations Support Executive at Metropolis Healthcare Limited, Jun 2020 \- Jan 2022 · 1 yr 8 mos, Mumbai, • Processed 120–250 COVID entries daily into the ICMR portal, achieving 99% accuracy\. • Created pathology reports with zero audit mismatches, ensuring high\-quality data output\. • Maintained data integrity under daily operational pressure, contributing to efficient healthcare operations\.

## Education

bachelor of management studies \(continuing second semister\), Business, Management, Marketing, and Related Support Services, University of Mumbai

Business Analytics Certification Course, Business Analytics, Internshala Trainings

[View the original profile](https://tal.club/meet/abhishek-jaiswal-2)

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