Abhishek Jaiswal profile photo 1 on Tal

Abhishek Jaiswal

Operations & MIS Reporting Executive | Excel Reporting | KPI & SLA Tracking | Back Office Operations | Scheduling Coordination

Mumbai Metropolitan Region

5+ years of work experience

WNS
Dec 20232 yrs 6 mosMay 2026

Mumbai

Working as an Administrative & Operations Executive at WNS Global Services, Supporting backend operations, reporting activities, and executive coordination for the British Airways account in a non-voice, SLA-driven environment. • Updating and maintaining 150–250+ staff records daily with 99%+ accuracy across internal systems. • Managing sickness, absenteeism, and compliance-related updates while ensuring data accuracy and adherence to defined processes. • Preparing daily and weekly operational reports using Excel to support monitoring and decision-making. • Identifying data discrepancies and performing validation checks to maintain high data quality standards. • Coordinating 30–50+ review meetings per month and supporting timely tracking and closure of action items. • Utilizing Excel functions (SUM, IF, VLOOKUP), filtering, and structured trackers for operational reporting and data management.
Traya
Jul 20236 mosDec 2023

Mumbai

Handled customer support and client coordination activities while assisting users throughout their service journey and maintaining customer satisfaction.
Tech Firefly
May 20221 yr 3 mosJul 2023

Mumbai

• Reviewed 150–200 ads daily with an accuracy rate of 96–98%, ensuring compliance with content policies. • Identified patterns and inconsistencies to enhance tagging logic and improve overall ad quality. • Collaborated with QA teams to refine policy guidelines, leveraging data-driven insights for continuous improvement. • Maintained quality monitoring and reporting trackers to support operational consistency and policy compliance.
Majorel
Mar 20223 mosMay 2022

Mumbai

Reviewed and moderated high-volume digital content to ensure compliance with platform policies and quality standards. Identified policy violations, maintained reporting accuracy, and collaborated with internal teams to support operational quality objectives.
Metropolis Healthcare Limited
Jun 20201 yr 8 mosJan 2022

Mumbai

• Processed 120–250 COVID entries daily into the ICMR portal, achieving 99% accuracy. • Created pathology reports with zero audit mismatches, ensuring high-quality data output. • Maintained data integrity under daily operational pressure, contributing to efficient healthcare operations.

Education

University of Mumbai

bachelor of management studies (continuing second semister), Business, Management, Marketing, and Related Support Services

University of Mumbai

20123 yrs2015
Internshala Trainings

Business Analytics Certification Course, Business Analytics

Internshala Trainings

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Headline

Operations & MIS Reporting Executive | Excel Reporting | KPI & SLA Tracking | Back Office Operations | Scheduling Coordination

About

Operations and reporting professional with experience in back-office operations, MIS reporting, scheduling coordination, and workflow tracking across BPO, healthcare, and retail environments. Skilled in Excel reporting, KPI monitoring, SLA tracking, operational documentation, and cross-functional coordination. Experienced in handling high-volume operational workflows while maintaining reporting accuracy and process compliance. Currently focused on growing into Operations Reporting, MIS Executive, and Business Operations roles.

Location

Mumbai Metropolitan Region

Work experience

Operations & Reporting Executive — British Airways (WNS) at WNS, Dec 2023 - May 2026 · 2 yrs 6 mos, Mumbai, Working as an Administrative & Operations Executive at WNS Global Services, Supporting backend operations, reporting activities, and executive coordination for the British Airways account in a non-voice, SLA-driven environment. • Updating and maintaining 150–250+ staff records daily with 99%+ accuracy across internal systems. • Managing sickness, absenteeism, and compliance-related updates while ensuring data accuracy and adherence to defined processes. • Preparing daily and weekly operational reports using Excel to support monitoring and decision-making. • Identifying data discrepancies and performing validation checks to maintain high data quality standards. • Coordinating 30–50+ review meetings per month and supporting timely tracking and closure of action items. • Utilizing Excel functions (SUM, IF, VLOOKUP), filtering, and structured trackers for operational reporting and data management.

Customer Experience Coach at Traya, Jul 2023 - Dec 2023 · 6 mos, Mumbai, Handled customer support and client coordination activities while assisting users throughout their service journey and maintaining customer satisfaction.

Digital Content Quality Specialist — Google Discover Ads (Tech Firefly) at Tech Firefly, May 2022 - Jul 2023 · 1 yr 3 mos, Mumbai, • Reviewed 150–200 ads daily with an accuracy rate of 96–98%, ensuring compliance with content policies. • Identified patterns and inconsistencies to enhance tagging logic and improve overall ad quality. • Collaborated with QA teams to refine policy guidelines, leveraging data-driven insights for continuous improvement. • Maintained quality monitoring and reporting trackers to support operational consistency and policy compliance.

Senior Content Moderator at Majorel, Mar 2022 - May 2022 · 3 mos, Mumbai, Reviewed and moderated high-volume digital content to ensure compliance with platform policies and quality standards. Identified policy violations, maintained reporting accuracy, and collaborated with internal teams to support operational quality objectives.

Admin & Operations Support Executive at Metropolis Healthcare Limited, Jun 2020 - Jan 2022 · 1 yr 8 mos, Mumbai, • Processed 120–250 COVID entries daily into the ICMR portal, achieving 99% accuracy. • Created pathology reports with zero audit mismatches, ensuring high-quality data output. • Maintained data integrity under daily operational pressure, contributing to efficient healthcare operations.

Education

bachelor of management studies (continuing second semister), Business, Management, Marketing, and Related Support Services, University of Mumbai

Business Analytics Certification Course, Business Analytics, Internshala Trainings

Abhishek Jaiswal - Operations & Reporting Executive — British Airways (WNS) in Mumbai Metropolitan Region | Tal