Headline

Senior Manager Operations @ Freecharge | Lean Six Sigma | Leadership |

About

As an Operations Manager at Freecharge, a leading online payment platform, I apply my MBA in Operations and my 8+ years of experience in the digital payment industry to improve the customer journey and satisfaction. My mission is to ensure that every transaction is smooth, secure, and seamless for our millions of users across the country. I have successfully improved the turnaround time for certain categories, reduced the reopen percentage to below 10%, and increased the customer satisfaction score substantially in 2021-22. I collaborate with cross-functional teams to implement changes and innovations that enhance the customer experience and loyalty. I also manage key accounts and monitor transactions to ensure quality and compliance. I am passionate about leveraging technology and data to create value for our customers and stakeholders.

Location

Bengaluru

AI stack

claude

deepseek

gemini

glama

grok

Work experience

Senior Manager at Freecharge, May 2023 - Present · 3 y 4 mo, Bangalore Urban, Karnataka, India

Associate Manager at PhonePe, Apr 2018 - Apr 2023 · 5 yrs 1 mo, India

Subject Matter Expert at Flipkart, Oct 2016 - Apr 2018 · 1 yr 7 mos, Bangalore

Business Development Manager at Lenskart.com, May 2015 - May 2016 · 1 yr 1 mo, Bengaluru Area, India

Product Manager at Aesthetic Solutions pvt ltd, Apr 2014 - Mar 2015 · 1 yr, Kolkata Area, India

Education

Senior leadership, Operations Management and Supervision, Indian Institute of Management Kashipur

Master of Business Administration - MBA, Operations Management and Supervision, amity University