Abhishek Chaudhari profile photo 1 on Tal

Abhishek Chaudhari

Customer Success • Agentic AI • SaaS Solutions | IOT| Empowering Global Clients with Intelligent Automation & Scalable Success

Pune District

5+ years of work experience

ZYGAL
Sep 202510 mosPresent

Pune District

I am a Customer Success Specialist at Zygal, dedicated to building long-term client relationships and delivering seamless customer experiences across global markets. With strong experience working with international clients, I specialise in ensuring high customer satisfaction, retention, and account growth through proactive support and strategic engagement. At Zygal, I work closely with cross-functional teams to deliver tailored SaaS, IT, and Agentic AI solutions that align with each client’s operational goals. My role involves understanding client requirements, monitoring performance metrics, enabling product adoption, and ensuring that customers derive continuous, measurable value from Zygal’s platform. By providing structured onboarding, hands-on training, and timely issue resolution, I serve as a trusted partner to clients throughout their lifecycle — helping them optimise performance, increase efficiency, and leverage AI-powered automation for smarter operations. ✨ Key Strengths Customer Success & Global Account Management International Client Relationship Development SaaS, IT Solutions & Agentic AI Support Onboarding, Training & Client Enablement Retention, Upselling & Cross-Selling Strategies Data-Driven Communication, Analytics & Problem Solving Client Experience Optimization & Strategic Engagement
CodingBee Infotech Pvt. Ltd.
Jun 20221 yr 3 mosAug 2023

Surat, Gujarat, India · Hybrid

As a Mangement Member in CodingBee Infotech Private Limited -Worked on Various Apps for Clients as a React Developer -Worked on Web Developments
CodingBee Infotech Pvt. Ltd.
Jan 20226 mosJun 2022

Surat, Gujarat, India · Hybrid

As a Intern in CodingBee Infotech Private Limited -Worked On ReactNative for Hybrid Development -Worked On UI/UX Development for Client App Development -Worked On Rest API Calling -Worked for Project like KHETOSE https://play.google.com/store/apps/details?id=com.khetose.user&hl=en_gb
AM LIGHTING PVT LTD
May 20201 yr 9 mosJan 2022

Pune, Maharashtra, India

Managed the Company’s Network Infrastructure, ensuring seamless operations and data security • Represented and carried out all the Quality data storage for the CTPAT Compliances Audit • Implemented advanced cybersecurity measures reducing security incidents by 30%. • Implemented all the ERP systems in the working field area with the proper training and development as per requirements. • Provided technical support to clients, resolving hardware and software issue promptly and efficiently.
Flipkart
Oct 20198 mosMay 2020

Pune, Maharashtra, India

Handling Data Operations for the Inbound and Outbound Shipments • Managing the Return Process of the shipment • Managed the return process in the warehouse with the team. • Managed all the Process with the proper reposting to the Team Lead

Education

University of Essex

Master's degree, Advance Computer Science

University of Essex

20231 yr2024
Savitribai Phule Pune University

Bachelors, Computer Programming, Specific Applications

Savitribai Phule Pune University

20193 yrs2022

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Headline

Customer Success • Agentic AI • SaaS Solutions | IOT| Empowering Global Clients with Intelligent Automation & Scalable Success

About

As a Customer Success Specialist at Zygal, I help bridge the gap between cutting-edge AI/ML-driven surveillance solutions and our international clients’ business needs. Zygal empowers enterprises with cloud-native, unified video surveillance, real-time analytics, and Agentic AI — transforming legacy CCTV and security infrastructure into intelligent, autonomous systems. zygal. I am passionate about delivering value through a consultative, client-first approach — ensuring our SaaS and IT offerings drive measurable improvements in security, operational efficiency, and insights. I thrive on collaborating across teams to deliver tailored solutions that scale globally, leveraging Agentic AI and AI-driven command-center capabilities for smarter, proactive monitoring and automation.

Location

Pune District

Work experience

Customer Success Specialist | Global & International Client Support at ZYGAL, Sep 2025 - Present · 10 mos, Pune District, I am a Customer Success Specialist at Zygal, dedicated to building long-term client relationships and delivering seamless customer experiences across global markets. With strong experience working with international clients, I specialise in ensuring high customer satisfaction, retention, and account growth through proactive support and strategic engagement. At Zygal, I work closely with cross-functional teams to deliver tailored SaaS, IT, and Agentic AI solutions that align with each client’s operational goals. My role involves understanding client requirements, monitoring performance metrics, enabling product adoption, and ensuring that customers derive continuous, measurable value from Zygal’s platform. By providing structured onboarding, hands-on training, and timely issue resolution, I serve as a trusted partner to clients throughout their lifecycle — helping them optimise performance, increase efficiency, and leverage AI-powered automation for smarter operations. ✨ Key Strengths Customer Success & Global Account Management International Client Relationship Development SaaS, IT Solutions & Agentic AI Support Onboarding, Training & Client Enablement Retention, Upselling & Cross-Selling Strategies Data-Driven Communication, Analytics & Problem Solving Client Experience Optimization & Strategic Engagement

Mangement Member at CodingBee Infotech Pvt. Ltd., Jun 2022 - Aug 2023 · 1 yr 3 mos, Surat, Gujarat, India · Hybrid, As a Mangement Member in CodingBee Infotech Private Limited -Worked on Various Apps for Clients as a React Developer -Worked on Web Developments

Android Developer Intern at CodingBee Infotech Pvt. Ltd., Jan 2022 - Jun 2022 · 6 mos, Surat, Gujarat, India · Hybrid, As a Intern in CodingBee Infotech Private Limited -Worked On ReactNative for Hybrid Development -Worked On UI/UX Development for Client App Development -Worked On Rest API Calling -Worked for Project like KHETOSE https://play.google.com/store/apps/details?id=com.khetose.user&hl=en_gb

Information Technology Specialist and Finance Executive at AM LIGHTING PVT LTD, May 2020 - Jan 2022 · 1 yr 9 mos, Pune, Maharashtra, India, Managed the Company’s Network Infrastructure, ensuring seamless operations and data security • Represented and carried out all the Quality data storage for the CTPAT Compliances Audit • Implemented advanced cybersecurity measures reducing security incidents by 30%. • Implemented all the ERP systems in the working field area with the proper training and development as per requirements. • Provided technical support to clients, resolving hardware and software issue promptly and efficiently.

Data Entry Specialist at Flipkart, Oct 2019 - May 2020 · 8 mos, Pune, Maharashtra, India, Handling Data Operations for the Inbound and Outbound Shipments • Managing the Return Process of the shipment • Managed the return process in the warehouse with the team. • Managed all the Process with the proper reposting to the Team Lead

Education

Master's degree, Advance Computer Science, University of Essex

Bachelors, Computer Programming, Specific Applications, Savitribai Phule Pune University