Headline

GTM Strategy & Analytics | FinTech | Payments & Credit | Program Management | IIFT MBA I DTU

About

Interest in Strategic Finance, Analytics, Strategy, Financial Operations & Business Consulting domain. An MBA in International Business at Indian Institute of Foreign Trade with Majors in Finance. A diligent professional with a diverse work experience in Fintech, Banking & Technology Consulting domain with the likes of Paytm, Citibank & PwC where the main focus areas were Business Product Management, Digital Operations, Project Management, Product Deployment, Client Servicing and Database Development. I had previously completed my Bachelor's in Technology in Mathematics and Computing Engineering from Delhi Technological University(Formerly DCE). An adaptive, perceptive and a quick learner with an aptitude for Problem solving, Cross-functional Stakeholder Management, Finance, Data analysis and Client centricity

Location

Delhi

AI stack

anthropic apis

claude

gemini

claudecode

Work experience

Freelance Consultant at Freelance, Nov 2025 - Present · 10 mos, Remote, Education Lending Market | Funnel Optimisation | Process Automation | GTM & AI Expert | Payments | KYC Onboarding (Institutional & Retail) I IT Strategy

Strategy & Operations Manager at Credila Financial Services Limited, Jul 2024 - Nov 2025 · 1 y 4 mo, Delhi, India, I successfully led initiatives that transformed Sales Strategy and Operational efficiency. • Executed a nationwide acquisition strategy, resulting in a 15% improvement in lead targeting efficiency. • Built comprehensive performance dashboards that empowered zonal leadership and reduced inactive leads by 12%. • Partnered with Finance, Tech, and Ops to align growth initiatives with P&L, enhancing profitability in priority segments. •Led evaluation & onboarding of sales incentive automation vendor for ₹4,000 Cr+ loan portfolio, Reduced Payout processing time by 83%

Strategy & Operations Manager at Paytm Payments Bank, Jul 2023 - Dec 2023 · 5 mo, Noida, •Business Strategy: Created Issues disposition & product improvements matrix for VKYC funnel drops & incorporated them into product roadmap • Owned end-to-end merchant and user onboarding funnels, partnering with Product, Compliance, Growth, and Engineering teams • Scaled retail onboarding partnerships and optimized VKYC execution, growing completions to all-time high of 81K/month (+26% MoM) • Introduced GenAI/ML-based process improvements in KYC workflows, reducing turnaround time by ~30% and generating ₹15M in annual savings • Automated weekly funnel health metrics and regional performance insights for senior leadership to inform GTM and policy decisions • Acted as a bridge between compliance, product, and frontline execution teams, enabling regulatory-safe scaling of payments products

Management Analyst at Citi, Jul 2022 - Jun 2023 · 1 yr, • Project Management: End-to-end management of KYC workstreams of Institutional Clients for Regulatory Reporting • Stakeholder management: Responsible for coordination with multiple teams namely Data & Metrics, Compliance, Risk & Control to manage seamless delivery of Quarterly and Ad-hoc reporting requests along with training the KYC Ops team • Process improvement: Owned process SOPs and workflows to bridge gaps in Regulatory Reporting to reduce bottlenecks • Streamlined process for creating KYC Monthly Newsletter Report depicting performance metrics for New-to-Bank clients

Associate Consultant at PwC, Jul 2017 - Jan 2019 · 1 y 6 mo, Gurugram, • Deployed GST technology compliance solutions for 7 enterprise clients — managed commercial and technical stakeholder relationships across Finance, IT & Regulatory functions through a major regulatory transition • Designed database models to automate business workflows, improving reporting scalability and reducing manual intervention across Tax, Tech & Finance teams

Education

Master of Business Administration, Finance, General, Indian Institute of Foreign Trade

Bachelor of Technology (BTech), Maths and Computing engineering, Delhi College of Engineering