Headline

AI Product Manager | Driving Scalable Consumer & Platform Solutions | Gojek | Ex-Cinépolis

About

I’m a Product Manager passionate about building platforms that scale communication, identity, and engagement for millions of users. At Gojek, I currently lead the User Communication Platform, driving cost efficiency, adoption, and cross-channel engagement. My initiatives have saved the company over $2.7M in SMS costs, improved click-through rates by 21%, and doubled channel adoption through innovative internal tools. Earlier, I led the Identity Platform, ensuring a seamless and secure login experience across Gojek’s super-app ecosystem. I collaborated with 20+ teams to unify authentication, cut login costs by 60%, reduce fraud by 70%, and improve login success rates and speed significantly. Before moving into product management, I gained valuable experience in sales and operations leadership roles at Cinépolis and Edvancer, where I honed my stakeholder management, people leadership, and customer experience skills. My core strengths lie in stakeholder alignment, product platformisation, and data-driven decision-making. I thrive at the intersection of technology and customer experience — solving complex problems with measurable business impact. Always curious and driven by outcomes, I’m excited by opportunities where technology and customer needs intersect to create real-world impact.

Location

Bangalore Urban

AI stack

antigravity

claude code

claude

gemini

lovable

ChatGPT

Work experience

Product Manager - Growth Platform at GoTo Group, Sep 2024 - Jul 2026 · 1 yr 11 mos, Bengaluru, Karnataka, India, Product Manager at GoTo (Gojek / GoPay) building large-scale marketing automation and campaign orchestration platforms that power millions of customer interactions across Push, Email, Chat, and in-app channels. I work on the core Campaign Manager platform (Mercury) — designing systems that help marketing teams deliver the right message to the right user at the right time, while balancing personalization, system throughput, governance, and SLA guarantees at scale. Impact & Ownership Improved Push Notification SLA from ~56% to 98% through smart scheduling and capacity orchestration Enabled 3× increase in Email throughput, reaching 2.7M users/hour without increasing latency Reduced delivery delays and peak-hour congestion by introducing slot-based scheduling and campaign state management Driving CTR and engagement uplift by improving delivery timeliness, targeting accuracy, and content relevance What I Build Campaign orchestration & delivery platforms at scale Smart scheduling, throttling, and prioritization systems Personalization frameworks & DS-driven targeting integrations Template management & AI-assisted content workflows Governance systems (RBAC, approvals, guardrails) to protect user experience Platform adoption across new channels, apps, and user personas I enjoy leading cross-functional initiatives across product, engineering, data science, marketing, and infra — turning complex, high-scale problems into simple, reliable, and scalable product solutions.

Product Manager - Communication Platform at GoTo Group, Dec 2022 - Sep 2024 · 1 yr 10 mos, Bengaluru, Karnataka, India, Product: Marketing Communication Platform We create relevant internal marketing tools and manage external marketing channel integration which allows different teams to communicate efficiently with the end users about the product launches, new features, Promos and Vouchers 1. For the year 2023 at the ODS level, helped save $1.6 million in SMS cost and also gave $1 million back to the finance team; the total savings, including that, amounted to $2.6 million. At Gojek + GTF + GTL budget, overall cost savings were around $2.7 million (including savings of $3.7 million). 2. SMS cost reduction - Through multiple initiatives within the team and collaborating with other teams, brought down monthly SMS costs for Gojek by ~35% from Jan $991K to June $638K. In Jan, we were 12% over budget and were under budget by 28% in June 3. Launched shuffle ranking system on the Gojek Promo page which resulted in a ~21% increase in click-through rates (CTR) for the channel 4. Launched in-house snippet portal which helped in the adoption of the marketing channel by 2x

Product Manager - Risk and Identity at GoTo Group, Aug 2019 - Nov 2022 · 3 yrs 4 mos, Bengaluru, Karnataka, India, Product- Identity Giving seamless login experience across all of Gojek partner app customers, drivers, merchants, and 3rd Party Partner apps via our in-house login solution. Being platform agnostic we worked with approx 20+ teams to give them the most reliable, secure, and convenient experience on the Gojek app. Working closely with the Risk and Security team to stop Identity theft, Privacy, and ATO's to provide a safe and secure app for our users. 1. Launched a new centralized authentication system on the Gojek app which allowed out-of-the-box capability of --MFA integration reducing GTM time for clients by 70% --Decentralized access control to Gojek APIs using JWT-based access tokens reducing the system call by 90% --Equipped with industry-standard OAuth 2 authentication system 2. Onboarded multiple cost-saving login methods helping to reduce login costs by 60% 3. Giving seamless login experience across all of Gojek partner app customers, drivers, merchants, and 3rd Party Partner apps via our in-house login solution. Reducing the P50 login time by 13% and increasing login success rate by 7% (SSO/Missed Call Login/Silent Login/Magic Link/DBL/One Tap/PIN) 4. Reduced ATO cases by 70% directly contributing to a company-level OKR while coordinating with the Fraud and Risk team. 5. Reduction in SignIn and SignUp issues reported by App review and CCU by 56%. --User-friendly and contextual error messages --Out of App flow for updating user phone numbers to allow Account Recovery --UI/UX improvement 6. Platformisation of the Login and Verification stack to unify the experience across partner apps

Associate Product Manager at GoTo Group, May 2018 - Jul 2019 · 1 y 2 mo, Bengaluru, GoPay: Indonesia's leading digital payments platform, accepted by 900K+ merchants ▪ Built the Payment Widget — a platform integration product that reduced partner payment-integration effort by 80% and go-to-market time by 30%, enabling faster ecosystem onboarding across partner teams. ▪ Increased overall GoPay adoption by 10% by launching improved money-transfer flows across consumer segments. ▪ Redesigned the bank-to-wallet top-up flow to reduce user anxiety around fund visibility, addressing the most common drop-off point in GoPay's first-use journey.

Assistant Sales Manager at Edvancer Eduventures Pvt. Ltd., Feb 2018 - May 2018 · 4 mos, Mumbai, Maharashtra, India

Sales Manager at 3T Enterprises Delhi, Dec 2017 - Feb 2018 · 3 mos, New Delhi Area, India, • Product related to SMART Technologies. (Interactive Boards, Projectors, Touch Panels) • Lead creation by cold calling and email marketing • Key account management of HNI clients • Conducting product demos and solution to clients via presentation and meetings • Responsible for growth of the company by acquiring new clientele • Analysing business opportunities in segments and sectors where business has still not ventured

Unit Head at Cinépolis India, Jun 2017 - Nov 2017 · 6 mos, Pune/Pimpri-Chinchwad Area, Responsibilities: Giving users the most memorable movie experience on our site. Working with a team of 40+ members across 4 verticals to keep our site up and running to provide users with the best movie-watching experience. Creating roadmaps with quantifiable targets based on company goals to generate revenues and bring in more business. Stakeholder management spread across the 4 verticals (vendors, clients, marketing heads, film industry) and with the senior management at the Head Office. • Performing competitive analysis to decide pricing strategy • Improvement of site performance on basis of customer feedback received on a daily basis • Process Management and implementation of new processes • People management, hiring, and recruitment at site level • Training in compliance with company process and evaluation of same • Development of ordering cycle to prevent stock out • Managing 3PL vendors • Creating inventory management tool for in-time ordering • Vendor Management and vendor onboarding

Education

Master's degree, Retail Management, K J Somaiya Institute of Management

Bachelor of Technology, Electrical and Electronics Engineering, ABES Engineering College