---
title: "Abhishek Maheshwari - Social Media Specialist in Greater Jaipur Area | Tal"
description: "Meet Abhishek Maheshwari, Social Media Specialist based in Greater Jaipur Area."
image: "https://tal.club/meet/abhishek-81/share-image"
---

# Abhishek Maheshwari on Tal

## Headline

Social Media Specialist

## About

Results\-driven CX professional with 7\+ years of experience across international BPO, social media management, and customer retention\. Proven track record in escalation handling, VIP client servicing, chat & email \(non\-voice\) support, and cross\-functional coordination\. Recognized as SME of the Month, Star Performer, and Best AHT recipient\. Adept at Meta platforms, CRM tools, and SLA\-driven environments\. Seeking a senior non\-voice or customer success role\. Available to join immediately \(relieved Mar 2026\)\.

## Location

Greater Jaipur Area

## Work experience

Social Media Specialist at Vaibhav Lifestyle, Oct 2024 \- Mar 2026 · 1 yr 6 mos, Jaipur, Rajasthan, India, ▸ Maintained 97% CSAT managing 300\+ tickets/month across chat and email channels ▸ Managed and monitored Meta platforms \(Facebook, Instagram\) for customer engagement, issue resolution, and brand reputation management ▸ Handled 50\+ VIP Club clients with personalized retention strategies, ensuring premium experience and long\-term loyalty ▸ Reduced long\-pending ticket backlog by building structured trackers and coordinating resolutions across departments ▸ Handled supervisor\-level escalations across multiple Lines of Business \(LOBs\), ensuring first\-contact resolution wherever possible ▸ Took ownership of ad\-hoc process improvement tasks, identifying bottlenecks and implementing fixes that reduced average response time ▸ Released unsuccessful customer bids in real\-time to maintain stock accuracy and ensure seamless availability for buyers ▸ Collaborated with cross\-functional teams including logistics, product, and quality to resolve complex customer issues end\-to\-end

Social Media Marketing Specialist at Vaibhav Lifestyle Ltd\. \(ShopLC\), Oct 2024 \- Mar 2026 · 1 yr 6 mos, ▸ Maintained 97% CSAT managing 300\+ tickets/month across chat and email channels ▸ Managed and monitored Meta platforms \(Facebook, Instagram\) for customer engagement, issue resolution, and brand reputation management ▸ Handled 50\+ VIP Club clients with personalized retention strategies, ensuring premium experience and long\-term loyalty ▸ Reduced long\-pending ticket backlog by building structured trackers and coordinating resolutions across departments ▸ Handled supervisor\-level escalations across multiple Lines of Business \(LOBs\), ensuring first\-contact resolution wherever possible ▸ Took ownership of ad\-hoc process improvement tasks, identifying bottlenecks and implementing fixes that reduced average response time ▸ Released unsuccessful customer bids in real\-time to maintain stock accuracy and ensure seamless availability for buyers ▸ Collaborated with cross\-functional teams including logistics, product, and quality to resolve complex customer issues end\-to\-end

Senior Associate at Wipro Limited, Sep 2020 \- Apr 2024 · 3 yrs 8 mos, Kolkata, West Bengal, India, ▸ Processed 20\+ insurance claims/day across international accounts, exceeding the required CPH target of 13\.6 by 47% ▸ Managed and delegated tasks across a team of 23 associates, ensuring equitable workload distribution and consistent SLA adherence ▸ Awarded SME of the Month \(Mar 2022\) and Best AHT for outstanding accuracy and efficiency in a high\-volume environment ▸ Assisted professionals on complex claim settlements across multiple LOBs, ensuring full compliance with company policies ▸ Mentored and guided junior associates on process workflows, quality standards, and best practices — improving overall team output ▸ Acted as primary escalation point for complex cases, coordinating with senior management to drive timely and accurate resolutions ▸ Submitted detailed MIS reports on KPIs, performance targets, and customer query trends to support leadership decisions ▸ Maintained thorough documentation of customer interactions and policy updates to ensure 100% audit\-readiness

Senior Associate at Wipro Insurance Solutions, Sep 2020 \- Apr 2024 · 3 yrs 8 mos, ▸ Processed 20\+ insurance claims/day across international accounts, exceeding the required CPH target of 13\.6 by 47% ▸ Managed and delegated tasks across a team of 23 associates, ensuring equitable workload distribution and consistent SLA adherence ▸ Awarded SME of the Month \(Mar 2022\) and Best AHT for outstanding accuracy and efficiency in a high\-volume environment ▸ Assisted professionals on complex claim settlements across multiple LOBs, ensuring full compliance with company policies ▸ Mentored and guided junior associates on process workflows, quality standards, and best practices — improving overall team output ▸ Acted as primary escalation point for complex cases, coordinating with senior management to drive timely and accurate resolutions ▸ Submitted detailed MIS reports on KPIs, performance targets, and customer query trends to support leadership decisions ▸ Maintained thorough documentation of customer interactions and policy updates to ensure 100% audit\-readiness

Accountant at CA Firm, Sep 2017 \- Aug 2018 · 1 yr, Kolkata, West Bengal, India, ▸ Filed GSTR returns \(GSTR\-1, GSTR\-3B, GSTR\-4\) and Income Tax returns with accuracy\. ▸ Managed balance sheets, P&L statements, and audited financial documents

## Education

Bachelor's degree, Accounting and Finance, Calcutta University, Kolkata

High School Diploma, Howrah St\. John's High Scool

[View the original profile](https://tal.club/meet/abhishek-81)

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