Abhishek Maheshwari profile photo 1 on Tal

Abhishek Maheshwari

Social Media Specialist

Greater Jaipur Area

5+ years of work experience

Oct 20241 yr 6 mosMar 2026

Jaipur, Rajasthan, India

▸ Maintained 97% CSAT managing 300+ tickets/month across chat and email channels ▸ Managed and monitored Meta platforms (Facebook, Instagram) for customer engagement, issue resolution, and brand reputation management ▸ Handled 50+ VIP Club clients with personalized retention strategies, ensuring premium experience and long-term loyalty ▸ Reduced long-pending ticket backlog by building structured trackers and coordinating resolutions across departments ▸ Handled supervisor-level escalations across multiple Lines of Business (LOBs), ensuring first-contact resolution wherever possible ▸ Took ownership of ad-hoc process improvement tasks, identifying bottlenecks and implementing fixes that reduced average response time ▸ Released unsuccessful customer bids in real-time to maintain stock accuracy and ensure seamless availability for buyers ▸ Collaborated with cross-functional teams including logistics, product, and quality to resolve complex customer issues end-to-end
Oct 20241 yr 6 mosMar 2026

▸ Maintained 97% CSAT managing 300+ tickets/month across chat and email channels ▸ Managed and monitored Meta platforms (Facebook, Instagram) for customer engagement, issue resolution, and brand reputation management ▸ Handled 50+ VIP Club clients with personalized retention strategies, ensuring premium experience and long-term loyalty ▸ Reduced long-pending ticket backlog by building structured trackers and coordinating resolutions across departments ▸ Handled supervisor-level escalations across multiple Lines of Business (LOBs), ensuring first-contact resolution wherever possible ▸ Took ownership of ad-hoc process improvement tasks, identifying bottlenecks and implementing fixes that reduced average response time ▸ Released unsuccessful customer bids in real-time to maintain stock accuracy and ensure seamless availability for buyers ▸ Collaborated with cross-functional teams including logistics, product, and quality to resolve complex customer issues end-to-end
Wipro Limited
Sep 20203 yrs 8 mosApr 2024

Kolkata, West Bengal, India

▸ Processed 20+ insurance claims/day across international accounts, exceeding the required CPH target of 13.6 by 47% ▸ Managed and delegated tasks across a team of 23 associates, ensuring equitable workload distribution and consistent SLA adherence ▸ Awarded SME of the Month (Mar 2022) and Best AHT for outstanding accuracy and efficiency in a high-volume environment ▸ Assisted professionals on complex claim settlements across multiple LOBs, ensuring full compliance with company policies ▸ Mentored and guided junior associates on process workflows, quality standards, and best practices — improving overall team output ▸ Acted as primary escalation point for complex cases, coordinating with senior management to drive timely and accurate resolutions ▸ Submitted detailed MIS reports on KPIs, performance targets, and customer query trends to support leadership decisions ▸ Maintained thorough documentation of customer interactions and policy updates to ensure 100% audit-readiness
Wipro Insurance Solutions
Sep 20203 yrs 8 mosApr 2024

▸ Processed 20+ insurance claims/day across international accounts, exceeding the required CPH target of 13.6 by 47% ▸ Managed and delegated tasks across a team of 23 associates, ensuring equitable workload distribution and consistent SLA adherence ▸ Awarded SME of the Month (Mar 2022) and Best AHT for outstanding accuracy and efficiency in a high-volume environment ▸ Assisted professionals on complex claim settlements across multiple LOBs, ensuring full compliance with company policies ▸ Mentored and guided junior associates on process workflows, quality standards, and best practices — improving overall team output ▸ Acted as primary escalation point for complex cases, coordinating with senior management to drive timely and accurate resolutions ▸ Submitted detailed MIS reports on KPIs, performance targets, and customer query trends to support leadership decisions ▸ Maintained thorough documentation of customer interactions and policy updates to ensure 100% audit-readiness
CA Firm
Sep 20171 yrAug 2018

Kolkata, West Bengal, India

▸ Filed GSTR returns (GSTR-1, GSTR-3B, GSTR-4) and Income Tax returns with accuracy. ▸ Managed balance sheets, P&L statements, and audited financial documents

Education

Calcutta University, Kolkata

Bachelor's degree, Accounting and Finance

Calcutta University, Kolkata

20143 yrs2017
Howrah St. John's High Scool

High School Diploma

Howrah St. John's High Scool

Join Abhishek and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Abhishek Maheshwari on Tal

Headline

Social Media Specialist

About

Results-driven CX professional with 7+ years of experience across international BPO, social media management, and customer retention. Proven track record in escalation handling, VIP client servicing, chat & email (non-voice) support, and cross-functional coordination. Recognized as SME of the Month, Star Performer, and Best AHT recipient. Adept at Meta platforms, CRM tools, and SLA-driven environments. Seeking a senior non-voice or customer success role. Available to join immediately (relieved Mar 2026).

Location

Greater Jaipur Area

Work experience

Social Media Specialist at Vaibhav Lifestyle, Oct 2024 - Mar 2026 · 1 yr 6 mos, Jaipur, Rajasthan, India, ▸ Maintained 97% CSAT managing 300+ tickets/month across chat and email channels ▸ Managed and monitored Meta platforms (Facebook, Instagram) for customer engagement, issue resolution, and brand reputation management ▸ Handled 50+ VIP Club clients with personalized retention strategies, ensuring premium experience and long-term loyalty ▸ Reduced long-pending ticket backlog by building structured trackers and coordinating resolutions across departments ▸ Handled supervisor-level escalations across multiple Lines of Business (LOBs), ensuring first-contact resolution wherever possible ▸ Took ownership of ad-hoc process improvement tasks, identifying bottlenecks and implementing fixes that reduced average response time ▸ Released unsuccessful customer bids in real-time to maintain stock accuracy and ensure seamless availability for buyers ▸ Collaborated with cross-functional teams including logistics, product, and quality to resolve complex customer issues end-to-end

Social Media Marketing Specialist at Vaibhav Lifestyle Ltd. (ShopLC), Oct 2024 - Mar 2026 · 1 yr 6 mos, ▸ Maintained 97% CSAT managing 300+ tickets/month across chat and email channels ▸ Managed and monitored Meta platforms (Facebook, Instagram) for customer engagement, issue resolution, and brand reputation management ▸ Handled 50+ VIP Club clients with personalized retention strategies, ensuring premium experience and long-term loyalty ▸ Reduced long-pending ticket backlog by building structured trackers and coordinating resolutions across departments ▸ Handled supervisor-level escalations across multiple Lines of Business (LOBs), ensuring first-contact resolution wherever possible ▸ Took ownership of ad-hoc process improvement tasks, identifying bottlenecks and implementing fixes that reduced average response time ▸ Released unsuccessful customer bids in real-time to maintain stock accuracy and ensure seamless availability for buyers ▸ Collaborated with cross-functional teams including logistics, product, and quality to resolve complex customer issues end-to-end

Senior Associate at Wipro Limited, Sep 2020 - Apr 2024 · 3 yrs 8 mos, Kolkata, West Bengal, India, ▸ Processed 20+ insurance claims/day across international accounts, exceeding the required CPH target of 13.6 by 47% ▸ Managed and delegated tasks across a team of 23 associates, ensuring equitable workload distribution and consistent SLA adherence ▸ Awarded SME of the Month (Mar 2022) and Best AHT for outstanding accuracy and efficiency in a high-volume environment ▸ Assisted professionals on complex claim settlements across multiple LOBs, ensuring full compliance with company policies ▸ Mentored and guided junior associates on process workflows, quality standards, and best practices — improving overall team output ▸ Acted as primary escalation point for complex cases, coordinating with senior management to drive timely and accurate resolutions ▸ Submitted detailed MIS reports on KPIs, performance targets, and customer query trends to support leadership decisions ▸ Maintained thorough documentation of customer interactions and policy updates to ensure 100% audit-readiness

Senior Associate at Wipro Insurance Solutions, Sep 2020 - Apr 2024 · 3 yrs 8 mos, ▸ Processed 20+ insurance claims/day across international accounts, exceeding the required CPH target of 13.6 by 47% ▸ Managed and delegated tasks across a team of 23 associates, ensuring equitable workload distribution and consistent SLA adherence ▸ Awarded SME of the Month (Mar 2022) and Best AHT for outstanding accuracy and efficiency in a high-volume environment ▸ Assisted professionals on complex claim settlements across multiple LOBs, ensuring full compliance with company policies ▸ Mentored and guided junior associates on process workflows, quality standards, and best practices — improving overall team output ▸ Acted as primary escalation point for complex cases, coordinating with senior management to drive timely and accurate resolutions ▸ Submitted detailed MIS reports on KPIs, performance targets, and customer query trends to support leadership decisions ▸ Maintained thorough documentation of customer interactions and policy updates to ensure 100% audit-readiness

Accountant at CA Firm, Sep 2017 - Aug 2018 · 1 yr, Kolkata, West Bengal, India, ▸ Filed GSTR returns (GSTR-1, GSTR-3B, GSTR-4) and Income Tax returns with accuracy. ▸ Managed balance sheets, P&L statements, and audited financial documents

Education

Bachelor's degree, Accounting and Finance, Calcutta University, Kolkata

High School Diploma, Howrah St. John's High Scool

Abhishek Maheshwari - Social Media Specialist in Greater Jaipur Area | Tal