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Abhishek Yadav

Project Manager at Beetel Tele Tech Limited

Mumbai

8+ years of work experience

Feb 20267 mosPresent

Mumbai

CPE Recovery & Reverse Logistics Project | Beetel Teletech Ltd. Managed end-to-end CPE recovery operations across the West region, including ONT, STB, IPTV and AirFiber devices. Led ASP/partner network management, lead allocation, pincode mapping, manpower planning, pickup performance, MIS, SLA tracking, escalations and process improvement. Focused on improving recovery efficiency, partner productivity, customer experience and operational cost optimization.
Aug 20214 yrs 7 mosFeb 2026

Mumbai

• Managed end-to-end area service operations and after-sales activities for Reliance Jio. • Led a team of service engineers, technicians, and partners to enhance service productivity. • Improved SLA, TAT, and CSAT through effective monitoring and performance management. • Resolved customer escalations and critical service issues within defined timelines.
Dec 20173 yrs 9 mosAug 2021

Mumbai Metropolitan Region

Service Coordinator | Field Service Operations | Technician & Partner Coordination | SLA & TAT Management | Customer Escalation | MIS & Reporting | CSAT | Process Improvement

Education

University of Mumbai

Bachelor of Commerce - BCom, Accounting

University of Mumbai

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Headline

Project Manager at Beetel Tele Tech Limited

About

A commerce graduate from Mumbai University, India, with a Bachelor of Commerce degree, I currently serve as an Assistant Manager at Reliance Jio. My core competencies include team management, technical troubleshooting, and employee training, which I utilize to optimize service operations and enhance customer experiences. At Reliance Jio, I collaborate with teams to improve performance and achieve service-level agreements through continuous process enhancements. My focus on teamwork and training fosters a culture of growth and innovation, aligning with organizational goals and delivering impactful outcomes.

Location

Mumbai

Work experience

Project Manager at Beetel Tele Tech Limited, Feb 2026 - Present · 7 mos, Mumbai, CPE Recovery & Reverse Logistics Project | Beetel Teletech Ltd. Managed end-to-end CPE recovery operations across the West region, including ONT, STB, IPTV and AirFiber devices. Led ASP/partner network management, lead allocation, pincode mapping, manpower planning, pickup performance, MIS, SLA tracking, escalations and process improvement. Focused on improving recovery efficiency, partner productivity, customer experience and operational cost optimization.

Assistant Manager at Reliance Jio, Aug 2021 - Feb 2026 · 4 yrs 7 mos, Mumbai, • Managed end-to-end area service operations and after-sales activities for Reliance Jio. • Led a team of service engineers, technicians, and partners to enhance service productivity. • Improved SLA, TAT, and CSAT through effective monitoring and performance management. • Resolved customer escalations and critical service issues within defined timelines.

Senior Customer Service Representative at Reliance Jio Infocomm Limited, Dec 2017 - Aug 2021 · 3 yrs 9 mos, Mumbai Metropolitan Region, Service Coordinator | Field Service Operations | Technician & Partner Coordination | SLA & TAT Management | Customer Escalation | MIS & Reporting | CSAT | Process Improvement

Education

Bachelor of Commerce - BCom, Accounting, University of Mumbai

Abhishek Yadav - Project Manager in Mumbai | Tal