Senior Representative at Concentrix

Gurugram, Haryana, India

Complete Digital Marketing Certification Course, Complete Digital Marketing
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b.com (hons)
Delhi University
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Gurugram
Senior Representative at Concentrix, Jul 2023 - Oct 2025 · 2 yrs 4 mos, Gurugram, Haryana, India, Detail-oriented and customer-focused professional with 2+ years of experience in document verification, fraud detection, and customer service operations. Proven ability to identify forged, altered, and counterfeit documents with precision and accuracy. Analysts often work under strict Service Level Agreements (SLAs) and must make accurate, high-stakes decisions rapidly to freeze accounts or release funds. Skilled in cross-functional collaboration, mentoring junior team members, and leveraging CRM tools to deliver high-quality outcomes. Holds a Digital Marketing with AI certification, adding a data-driven dimension to operational expertise
Complete Digital Marketing Certification Course, Complete Digital Marketing, Internshala Trainings
b.com (hons), Delhi University