Headline

Salesforce Administrator | Salesforce Developer | Data Cloud | Sales and Service Cloud | Proficient in Apex | Lightning Web Components | Intigration|1X Certified Platform Developer

About

Salesforce Administrator & Developer | Passionate about leveraging Salesforce to drive efficiency and enhance customer experiences. I am a motivated Computer Science graduate with a strong foundation in Salesforce development and administration. My expertise lies in designing and implementing automated business solutions using key Salesforce tools like Apex Triggers, Apex Classes, Lightning Flow, and Process Builder. I recently architected and developed "Abhi Estate," a comprehensive Service Cloud solution for a real estate brokerage. This project involved customizing Salesforce with custom objects, implementing Omni-Channel for case distribution, and setting up Web-to-Case and Email-to-Case to streamline 24/7 support for landlords and tenants. I am passionate about using technology to solve real-world business problems, demonstrated by my success in: Automating processes that increased sales team productivity by 20%. Developing real-time reports and dashboards that accelerated the decision-making cycle by 15%. Enhancing customer satisfaction through omnichannel support and a curated Knowledge Base for self-service. I am continuously expanding my skill set and hold certifications in Problem Solving (HackerRank), Google Analytics, and Google Tag Manager. Let's connect! I am eager to explore opportunities where I can contribute to innovative projects and grow within the Salesforce ecosystem. 📞 Mobile: +91 8299138265 ✉️ Email: mr.abhipal2002@gmail.com

Location

Noida

Work experience

Trainee at Salesforce Jungle, Jul 2024 - Present · 2 yrs, Noida, Uttar Pradesh, India

Education

Bachelor of Technology - BTech, Computer Science, Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow

Intermediate, Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)