---
title: "Abhiraj Menon - Support Operation Specialist in Bengaluru | Tal"
description: "Meet Abhiraj Menon, Support Operations Specialist at Amazon | Process Optimization & Root Cause Analysis | SQL & Tableau (Analytics Projects) | MBA, Finance & Operations based in Bengaluru."
image: "https://tal.club/meet/abhiraj-menon/share-image"
---

# Abhiraj Menon on Tal

## Headline

Support Operations Specialist at Amazon \| Process Optimization & Root Cause Analysis \| SQL & Tableau \(Analytics Projects\) \| MBA, Finance & Operations

## About

Support Operations professional with 4\+ years managing high\-volume customer operations at Amazon — investigating 500\+ cases monthly, building audit\-ready reporting frameworks, and using root\-cause analysis to cut process bottlenecks by 25%\. Alongside operational delivery, I've supported team growth by helping recruit and mentor new team members on SOPs and best practices\. Outside my core role, I've built hands\-on analytics skills through self\-directed and academic projects: an interactive Tableau KPI dashboard \(personal project, 90% engagement lift\) and a forecasting & inventory optimization project using SQL, which identified $300,000 in projected annual savings\. I hold an Executive MBA in Finance & Operations from Symbiosis Institute of Business Management, strengthening my ability to connect data insight to business strategy\. What I bring: 📊 SQL & Tableau — applied through academic and personal projects in dashboarding and forecasting 🔍 Root cause & risk analysis — translating operational anomalies into process fixes 🤝 Recruitment & mentoring — onboarded and coached new team members on processes and SOPs 📝 Requirements documentation & SOPs — making analysis actionable for teams Open to Business Analyst, Data Analyst, and Process/Program Analyst roles\. Let's connect\.

## Location

Bengaluru

## Work experience

Support Operation Specialist at Amazon, Nov 2024 \- Present · 1 yr 11 mos, I excelled in delivering exceptional operational support, significantly enhancing customer experience and team efficiency\. • Responded to and resolved customer inquiries, maintaining accurate records and tracking support tickets\. • Developed and maintained documentation for standard operating procedures, ensuring consistency and compliance\. • Participated in team meetings to share knowledge and contribute to process improvements, fostering a collaborative environment\.

Machine learning data Associate at Amazon, Nov 2022 \- Nov 2024 · 2 yrs 1 mo, I effectively managed data processes to support machine learning projects, ensuring high standards of data quality and consistency\. • Conducted quality checks and anomaly detection across 300\+ ML pipeline outputs monthly, identifying high\-risk discrepancies and maintaining 98% accuracy in audit\-ready documentation • Standardized investigation frameworks across 18\+ workflow stages, improving consistency by 30% and case\-handling efficiency by 25% • Collaborated with 5\+ cross\-functional teams to resolve escalations and share best practices, improving workflow efficiency by 25% and reducing onboarding time by 30%

Customer Service Representative at Sutherland, Jun 2022 \- Nov 2022 · 6 mos, Kerala, India, I successfully enhanced the customer experience at Sutherland through effective issue resolution and relationship building\. • Resolved 500\+ customer interactions, identifying complaint trends through root\-cause analysis to drive faster resolutions and sustain a 99% CSAT score • Enhanced reporting accuracy by 35% using Excel, supporting identification of operational trends from customer feedback data • Updated SOP documentation and managed monthly workflow records with 98% accuracy

## Education

Master of Business Administration \- MBA, Business Administration and Management, General, Symbiosis Institute of Business Management \(SIBM\) Bengaluru

Bachelor of Commerce \- BCom, Tourism and Travel Services Management, Bharata Mata College \- India

[View the original profile](https://tal.club/meet/abhiraj-menon)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/abhiraj-menon#person",
      "name": "Abhiraj Menon",
      "url": "https://tal.club/meet/abhiraj-menon",
      "image": "https://tal.club/meet/abhiraj-menon/profile-photo.jpg",
      "description": "Meet Abhiraj Menon, Support Operations Specialist at Amazon | Process Optimization & Root Cause Analysis | SQL & Tableau (Analytics Projects) | MBA, Finance & Operations based in Bengaluru.",
      "jobTitle": "Support Operation Specialist",
      "worksFor": {
        "@type": "Organization",
        "name": "Amazon"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Support Operation Specialist"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Bengaluru"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Symbiosis Institute of Business Management (SIBM) Bengaluru"
        },
        {
          "@type": "EducationalOrganization",
          "name": "Bharata Mata College - India"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/abhiraj-menon#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/abhiraj-menon#webpage",
      "url": "https://tal.club/meet/abhiraj-menon",
      "name": "Abhiraj Menon on Tal",
      "description": "Meet Abhiraj Menon, Support Operations Specialist at Amazon | Process Optimization & Root Cause Analysis | SQL & Tableau (Analytics Projects) | MBA, Finance & Operations based in Bengaluru.",
      "dateModified": "2026-09-10T07:05:37.442Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/abhiraj-menon#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/abhiraj-menon/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/abhiraj-menon/profile-photo.jpg",
        "caption": "Abhiraj Menon profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```