Headline

Product @ Salesforce

About

Abhipsha is currently a Product Manager at Salesforce for Service Cloud. She is outcome-oriented and has extensive experience in product management, successfully launching and scaling products from 0 to 1, managing the entire lifecycle from ideation to market success. Previously, as Senior Product Manager at Tata Communications, she led IoT-powered Smart Cities initiatives, driving innovative solutions to address energy inefficiency, high operational costs, and urban mobility challenges. Her career also includes impactful roles at Jio Platforms & Reliance, where she managed IoT Connected Automotive and Hydrocarbon Retail Outlet products. Abhipsha excels in defining go-to-market strategies, collaborating with cross-functional teams, and delivering customer-centric solutions that drive business growth. Passionate about solving real-world problems, she focuses on creating scalable and innovative products that make a lasting impact.

Location

Bengaluru

AI stack

aistudio

claude code

cursor

grok

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claudecode

Work experience

Senior Product Manager at Salesforce, Aug 2026 - Present · 1 mo

Product Manager at Salesforce, Dec 2024 - Aug 2026 · 1 yr 9 mos, Bengaluru, Karnataka, India

Senior Product Manager at Tata Communications, Dec 2022 - Dec 2024 · 2 yrs 1 mo, Bengaluru, Karnataka, India, • Led IoT-powered product initiatives for Smart Cities, addressing customer challenges like energy inefficiency, high operational costs, and traffic congestion through innovative Smart Street-lighting and Smart Parking solutions • Spearheaded the development of next-generation Smart Lighting solutions, optimising costs and expanding the product portfolio by leveraging existing technology; driving customer engagement and share of wallet • Collaborated with sales and marketing teams to create compelling product collaterals, define value propositions, and execute campaigns; significantly boosting product awareness and adoption in key markets • Worked closely with cross-functional teams, including finance, supply chain and operations, to align pricing strategies and cost structures with business objectives, maximising profitability and market competitiveness • Engaged with legal teams to seamlessly integrate regulatory and compliance requirements and negotiate partnership alliance agreements; fostering strong strategic collaborations and business growth

Product Manager at Jio Platforms Limited (JPL), Oct 2020 - Dec 2022 · 2 yrs 3 mos, Mumbai, Maharashtra, India, Connected Automotive - B2C Segment - JioThings - JioMotive • Defined and managed product strategy and roadmap for JioThings - JioMotive which enables end-to-end vehicle management through a combination of device and mobile app offering • Collaborated with Design and Engineering team to define and build the right UI/UX prototype, ship 50+ features and product improvements while ensuring alignment on the roadmap and prioritization • Identified growth opportunities by routinely conducting customer research, analyzing market dynamics and benchmarking competitor apps

Product Manager at Jio Platforms Limited (JPL), Jan 2020 - Sep 2020 · 9 mos, Mumbai, Maharashtra, India, Hydrocarbon Strategy & Planning • Designed IT Service Catalogue for Jio Platforms Ltd. with an appropriate chargeback strategy for all services; Re-designed Chart of Accounts to aid implementation for Reliance BP Mobility Ltd • Designed a framework for Go-to-Market Strategy for digital product & service offerings; Created a repository of collaterals for use by product teams at JPL • Designed a one-stop, self-service toolkit for platform teams to capture the evolution of business requirements from vision to services detailing; Built templates for each design phase • Created HLD & workflows to capture requirements to aid the digital transformation of Financial Management Systems platform

Product Manager at Reliance Industries Limited, Jun 2019 - Jan 2020 · 8 mos, Mumbai, Maharashtra, India, Petro Retail, Refining & Marketing • Responsible for driving key strategic projects using Scrum and DevOps methodology • Spearheaded development and Pan India release of a dedicated web-based portal aimed at increasing sales and operational efficiency of 1400+ fuel retail outlets by providing insights based on operational data • Defined release scope and schedule focusing on regular and timely delivery of value; Managed stakeholder communication on status, risks & issues and roadmap of the project • Developed detailed requirements based on interaction with business stakeholders for multiple projects

Mangement Intern - Information Technology Division at Pidilite Industries Limited, Aug 2018 - Oct 2018 · 3 mos, Mumbai Area, India, • Conceptualized customer engagement hub by identifying specific functionalities through need-gap analysis of 30+ applications, to increase contextual engagement by unifying the customer journey • Created user personas by analyzing transaction data for 1.7L+ influencers to detect behavioral patterns; Corroborated segments through 200+ interviews across 35+ locations in India • Mapped customer decision journey to identify gaps in customer engagement; Recommended digital interventions for increasing customer satisfaction • Applied user-centric design methodologies to create information architecture, wireframes and user flow for revamping the loyalty management process for Fevicol Division

Education

Post Graduate Dilploma in Management, SPJIMR SP Jain Institute of Management & Research

Executive Educ, Information Management, Carnegie Mellon University - Tepper School of Business